What Happened to the Social Influencer?

By Mark Evans - May 16th, 2012

One of the most fascinating things about the digital world is how new concepts are thrust into the spotlight, celebrated, scrutinized, and then slowly fade into the background – all within a relatively short period of time.

A great example is influence, which was all the rage not that long ago. Everywhere you turned, there were people talking about the growing role and power of influencers, brands were scrambling to figure out how to discover and engage them, and Klout was poised to become the greatest thing since sliced bread.

Remember, those days?

So, what happened to the influencer? Klout is still around but it’s attracting dramatically less coverage than it used to get, and the conversations about media/blogger coverage about influencers has been dialed way back.

Have influencers become less important or relevant within the digital landscape? The answer is probably “no” but like anything shiny and new in the high-tech and digital worlds, the fascination with influence was overblown and given far too much importance as the most interesting trend…ever.

Like anything that captures the spotlight, influence has blended into the background. It doesn’t mean influencers aren’t important or brands have given up trying to build relationships with them. Instead, it suggests influencers have become part of the digital mix along with other key factors such as community building, engagement, inbound marketing, content marketing and sales conversions.

The fact that influence and influencers have lost their lustre should not be seen as a negative development but an indication the hype has disappeared.

More: Check out this Forbes story on Tom Scott, who created a satirical version of Klout called Klouchebag that mocked Klout.

Social Media is Home to Retailers

By Mark Evans - May 15th, 2012

As we all know, social media is home to just about every brand and retailer imaginable. It dictates buying decisions and increasingly has become the place where consumers look for information, guidance and deals.

In the seemingly endless ocean of brand engagement and awareness, which ones are doing it right? Many of us have brands we love to follow (even local businesses have some footprint), so there should be a long list to choose from.

On Facebook, Victoria Secret is the most successful retailer in terms of audience size. A distant second is Wal-mart, and the majority of the top retailers have reached a million fans. Pretty impressive stuff and not surprising in the very least.

In the Twitterverse, Major League Baseball (the retail side of the business) is the leader in followers, and it seems that most retailers are finally starting to make a greater dent.

Furthermore, Nike has the most YouTube subscribers, and Nordstrom is the early leader on Pinterest. In fairness, Pinterest is new to the game, and retailers are most likely still trying to wrap their heads around it.

The reality is social media is driven by users, and what they seek and are interested in. The strong presence of retailers is a sign that users want to connect. I couldn’t agree more the retail presence in social media is warranted.

It won’t be long before all brands (big, medium and small) will have a presence that extends far beyond Facebook and Twitter. Pinterest, Google+ and even niche networks will see retailers flock to them in droves at some point soon.

What retailers do you enjoy following in social media, and which do you wish put in more effort?

Is This Biggest Week for Social Media Ever?

By Mark Evans - May 14th, 2012

Over the past seven or eight years, the social media world has experienced tremendous growth, become an integral part of our personal and professional lives, and spawned hundreds of businesses driven by a goal of making it easy for people to connect and share their experiences.

But it would be fair to suggest this week is the biggest and, arguably, most, important week ever for the social media landscape. With the much-anticipated IPO of Facebook, a new chapter for social media will unfold. No longer will user growth will be the key metric. With Facebook having to disclose its financial results, there will be a new and rabid audience for everything social media.

As the New York Times succinctly described it, “For the first time, Mr. Zuckerberg will be judged, in real time, by a relentless stock market. And that market, as C.E.O.’s everywhere know, is merciless.”

So how does Facebook’s IPO change how we view the social media world and the never-ending number of new players scrambling to get a foothold? I think the biggest shift could be increased scrutiny of a social media company’s business fundamentals – specifically their ability to generate revenue and profits.

For many social media companies, the focus has been on attracting new users. Often, this has been driven by free services. The idea is having a lot of users will attract advertisers or convince some people to upgrade to premium services a la LinkedIn.

But the reality is it’s a huge challenge to attract enough users to win over advertisers. Many social networks are too small, and their prospects are limited by intense competition. It doesn’t mean they don’t believe they can be successful but it’s a tough marketplace.

 

Are Social Readers Nearing an End?

By Mark Evans - May 11th, 2012

So, let’s see a show of hands for anyone who has seen an interesting article on Facebook, and instead of letting the app access your information, you simply searched Google, Bing or Yahoo! to find the article and read it more “naturally”.

This scenario is one I’m often find myself doing, yet I never actually feel bad or guilty about it. And something tells me that I am not alone.

The Washington Post first brought this technology and process from obscurity to normalcy, but it seems that with the readiness of content on the Web, it is well on its way to a premature exit.

Maybe it is the signup screen and what it has come to stand for that is such a turnoff. We want freedom in social media, without having to surrender anything that we deem unnecessary.

It shouldn’t be long before social readers are completely forced to reinvent the wheel so they can find a new a way to deliver the content we want, and maybe even a way to make sharing more persuasive and appealing.

It was never about the quality of the content, I can say this with absolute certainty.

The Washington Post, the Guardian and others peaked before their readership essentially got fed up with the red tape. Did it ever make sense to include a single hoop for users to jump through?

Did no one tell these outlets that content on the Web is plentiful and for the most part…free; not just in dollars but in hassle as well.

The Internet Assembles Over The Avengers

By Sheldon Levine - May 10th, 2012

This past weekend superhero movie fans finally got to see The Avengers. They have been waiting four years for this movie event, since it was first teased after the credits of the original Iron Man movie in 2008. Well, they got what they were waiting for and from what I can tell, they weren’t disappointed. The movie broke box office records as well by making $200.3 million domestically and $641.8 million in total world-wide just in its first three days. Not only did bring people out to the theater in droves, but it also got the entire internet up in a buzz.

Using MAP, our social media monitoring and analytics software, I decided to take a look at all of this Avengers buzz in social media. Looking at the past week’s worth of social conversation I was able to find it mentioned 3.3 million times. I found 39,077 blog posts, 100,580 forum postings, 20,068 online news articles and 3,226,206 tweets mentioning The Avengers.

Trended out over time, we get the popularity chart below. We can see a huge spike in talk about The Avengers on the Thursday as people prepared for the midnight showing of the movie on it’s actual opening day, Friday, May 4th.

What’s even more impressive is if we look at talk about The Avengers since the beginning of the year. You can see that talk rose as anticipation for the release drew closer and closer. There are also a few spikes in activity earlier in the year and I found that they actually correlated to new trailers for the film coming out.

As I mentioned earlier, the movie grossed over $600 million world-wide in it’s opening weekend. Taking a look at tweets from around the world we can also see that not only were people seeing it across the globe, but they were also tweeting about it. The heat map below shows where tweets about The Avengers were coming from.

One thing that didn’t surprise me in the slightest was the difference in gender demographics talking about the movie. Not to say that women weren’t excited about The Avengers, but men were definitely talking about it more. We see this especially coming out of forums where men outnumbered women 89% to 11%.

Blogs                             Twitter                       Forums

Lastly, I took a look at what the actual conversations were about. Again, to no surprise, people were talking about the amazing characters. We can also see some of the actors names sprinkled in as well as Joss Whedon, who wrote and directed The Avengers. However, the actual characters seemed to stand out the most to people if you look at the buzzgraph and word clouds below.

If you haven’t The Avengers yet, I highly recommend you do (I’ve seen it twice already). It lives up to the social media hype being made about it.

Facebook’s Challenging, New Post-IPO World

By Mark Evans - May 9th, 2012

facebook IPOFor the past eight years, Facebook has been the master of its domain.

Led by Mark Zuckerberg, Facebook has created its own rules of engagement, shrugged off a series of strategic and tactical mistakes, and, in the process, attracted more than 900 million users.

Despite Facebook’s success and status as the world’s largest and, arguably, most powerful social network, there are dark clouds on the horizon as it prepares for a much-anticipated IPO.

With Facebook having to disclose its financial results, there are a growing number of analysts and investors scrutinizing the books to get a better handle on Facebook the business as opposed to Facebook the social network behemoth.

What they’re discovering is cracks in the armour. While Facebook continues to add more users, the business is not firing on all cylinders. First-quarter revenue was flat compared with the fourth-quarter, and there are growing concerns Facebook is having a difficult time monetizing its mobile operations.

There are also more focus on Zuckerberg, and whether he has the chops to be the CEO of a $4-billion business with a market cap of close to $100-billion. Unlike many young entrepreneurs who give up the reins to a more experienced executive, Zuckerberg has stuck around as the top gun, while maintaining his controlling stake.

As well, Facebook’s IPO roadshow is not going smoothly. According to The Next Web, Facebook shelved a 30-minute promotional video during a stop in Boston after it had been panned at a presentation in New York. Even more significant is that Zuckerberg was a no-show in Boston, leaving COO Sheryl Sandberg to meet with analysts and investors.

In many respects, it would be easy to suggest the good times are over for Facebook. As a publicly-traded company, every single move will be examined, poked and analyzed. It means Facebook will no longer by Zuckerberg’s personal sandbox because if he makes any mistakes, the stock could be savaged by fickle investors.

At the same time, Facebook will be under increasing pressure to maintain its financial growth. While more subscribers is obviously a positive thing, investors and analysts want to see higher revenue and profits. It explains why Facebook is scrambling to figure out how to better monetize its mobile operations, which included the staggering $1-billion purchase of Instagram.

As a publicly-traded company, it’s a whole new world for Facebook with new challenges and sky-high expectations. While the company has been a social media superstar, its success will be judged in an entirely new way.

 

Be Careful What You “Like” on Facebook

By Mark Evans - May 8th, 2012

Social media is popular and offers great value and utility,  but it is not without some absurdity.

Thanks to this story on Mashable by Chris Taylor about free speech and the “Like”  button, it seems a simple click of the like button on Facebook can cause a legal whirlwind.

In Virginia, a sheriff fired six employees, including one of who liked the status of one of the sheriff’s political opponents. Taylor covers the nuts and bolts of the case fairly well, so let’s focus on the other part of this story.

A judge decided the U.S. Constitution does not cover the liking of statuses under any of its free speech legislation and amendments. Yes, this story really happened.

The clicking of social media icon is not free speech, but maybe it is time we redefined speech to match the digital modern times. The number of people who use Facebook and other networks warrants a reappraisal. At some point, all social media activity could have legal protection as freedom of speech within certain parameters.

In fact, could we be on the cusp on the next amendment to the Constitution? Could Facebook really become part of U.S. constitutional history? The answer to these questions could be “yes” if incidents like the one above continue to make headlines.

Whether this actually happens, it’s important to note the times have changed due to social media, and we need to be aware of the consequence.

Your social media voice is loud and important, even if it feels lost among a sea of content. This being said, you should always feel free to voice your opinion and enjoy social media for its intended purposes.

Why It’s Time to Embrace StumbleUpon

By Mark Evans - May 7th, 2012

stumbleupon social mediaDo you Stumble or, more specifically, do you use StumbleUpon?

While StumbleUpon doesn’t have a low profile, it has an interesting place within the social media landscape. While Facebook, Twitter, LinkedIn, YouTube and Pinterest are definitely top of mind, StumbleUpon works away in the background.

But when you look at the numbers, it’s easy to see that StumbleUpon should be a priority for anyone looking to marry the power of content (blog posts, infographics, photos and videos) and social media.

According to Mashable, StumbleUpon cracked through 25 million users last month, a 25% increase in the past seven months. Meanwhile, there are 1.2 billion pages reviewed, or “stumbled” by StumleUpon users a month.

For people not familiar with StumbleUpon, it is a free social bookmarking service that helps people discover new Websites by letting them quickly browse multiple Websites. These Websites can be completely random accessed or based on specific interests. Either way, StumbleUpon’s has a goal to guide people to Websites they might have never otherwise found.

What makes StumbleUpon interesting is it’s a way to expose people to new and different kinds of Websites at a time when curation is giving more people an increasingly narrowly focused view of the Web.

For content creators, StumbleUpon should be explored another part of their social media distribution strategy, along with tools such as Twitter, Facebook, Pinterest, Delicious and blogs.

There are a couple approaches to leverage StumbleUpon. Content can quickly be submitted by using StumbleUpon.com, a social widget or a browser extension.

The process simple: You provide the URL, the category of the content, and a comment. StumbleUpon also offers a premium service that can be used for promotional purposes – its “Paid Discovery” service costs five to 25 cents s for each unique user that clicks on your Website.

For more thoughts on how to effectively use StumbleUpon, check out the following:

- Jeff Bullas: How to Use StumbleUpon for Business

- KissMetrics: 4 Ways to Increase Your Traffic Using StumbleUpon

- Tia Peterson: 10 Tips for Effective Marketing on StumbleUpon!

Is Social Media Really Just Social Surveillance?

By Mark Evans - May 4th, 2012

We’ve published some posts recently about the other side of social media, including what happened to the Washington Post’s Joel Ward and the dark side of Facebook.

While we’re not ones to focus on the negative, it is important and relevant to explore the different facets of such a multi-dimensional world. The question posed in the title is a popular one, and not necessarily negative but simply true.

There are so many great and inspirational stories in social media, but is sharing these stories the average user’s primary focus? Depending on the demographic, the answer might be “no”.

Social surveillance in a variety of guises is increasingly used (or misused, depending on who you ask). Some Facebook users employ it as a way to spy on others, and sometimes even gather intelligence.

While it’s fun to check up on old friends and ex-boyfriends and girlfriends, we also have to remember there are probably people also lurking on your profile page . Sometimes, it isn’t even an old friend, just ask this British couple who tried to “destroy” America.

Social media is wonderful at displaying human nature, so none of this is a great surprise. Maybe, it is upon all users to harness the true power of social media for causes and communication, and less so about voyeurism. Then again, the brains behind Facebook, Twitter and the rest know what makes people tick.

As well, social media should be fun and entertaining and about connecting in many different forms. Shouldn’t it?

The way I see it, social media has so many functions and purposes that when surveillance takes the front burner, we suffer. It’s like an arsonist being the only one to take advantage of the discovery of fire.

Love, Hate and Social Media

By Sheldon Levine - May 3rd, 2012

When you work in the social media space you hear a lot of stories about people complaining through social mediums. You also hear the odd story about people spreading love for causes or brands or people. But, have you ever wondered what the ratio between the two is? I have, because I feel like I hear more negative stories than positive ones.

For no other reason than my pure curiosity I wanted to explore the subject, but I went about it in my own fashion. I decided to explore the ratio of love to hate in the social media space. Using MAP, our social media monitoring and analytics software, I ran searches for the words “love” and “hate” appearing in the social space in the last six months. While this wouldn’t show complainers or advocates, it would give me a good idea positive vs negative communication that happens in social media.

When I ran my search for mentions of “love” I found 877 million instances of the word coming up. Over the past six months I found 18,842,902 blog posts, 3,292,762 online news articles, 23,225,482 forum postings and 832,000,448 tweets containing “love.”

I then ran the same search, but for the word “hate.” In this instance I found 1,747,400 blogs, 417,184 online news articles, 6,287,176 forum postings and 208,817,632 tweets. That made up a total of 217 million mentions of “hate” in the past six months.

When I looked at these numbers I was actually quite surprised. The amount of times that “love” was mentioned in social media was four times more than “hate.” That’s quite astounding considering the amount of times I hear bad social media stories to positive ones.

I looked at those comparison numbers spread across time as well. I found it quite interesting that “hate” seemed to be fairly constantly mentioned over time. However “love” seemed to have more spikes in activity at random times. The largest spikes we can see for “love” though are, of course, around February 14th, Valentines day.

The most interesting thing I found while researching this topic was that women seemed to mention these words a lot more than men did. I analyzed the gender ratios for both Twitter and blogs and for each word and in each instance the women came close to doubling the men and up. Does this mean that women actually do express their feelings more than men?

LOVE

Blogs                                                                        Twitter

 

HATE

Blogs                                                                               Twitter

 

Finally, I pulled up a word cloud around each of my searches. Again, I found something quite interesting; a lot of the same words appeared in both word clouds. It seems that some people like to hate certain things, like “people” and “time,” while others love them. See for yourself:

LOVE

HATE

So, after my little investigation, it turns out that there’s a lot more love in social media than hate. Maybe we should be telling more stories about this.