Archive for the ‘Announcements’ Category

The Buzz Around Facebook’s IPO

Everyone knew it was coming, but yesterday Facebook officially filed for an Initial Public Offering, more commonly known as an IPO. Not knowing exactly when the IPO would be filed and announced, I started doing a little research into what the social world was saying about it yesterday afternoon. About 20 minutes after I thought I had enough information to write about, Mark Zuckerberg dropped the news. So, for the most part of this post I’ll be looking at the chatter that led up to the IPO announcement, and then I’ll look at what occurred after.

As I said before, everyone knew that Facebook had been planing to go public for a while. In the past six months (up to about 3pmEST yesterday) I had found “Facebook” and “IPO” mentioned together in 33,452 blog posts, 38,215 online news articles, 5,904 forum postings and 68,143 tweets.

Trending those mentions out overtime we can see that the topic had been part of conversations for a while. We can also see from some spikes in activity when certain new news came to light. For instance, the spike that we can see at the end of November and beginning of December was when a story broke that Facebook was looking to file the IPO in the spring of 2012. That soon changed though as the large spikes right at the end of the chart were people talking over the past few days as they knew the IPO was shortly coming.

I also looked at which countries the talk was coming from. The US, both home to Facebook and the stock exchange the stock will eventually be traded on, accounted for about half of all the conversation. However, we can also see that a lot of countries with strong social media usage also had their eyes on the story. Countries like India (2.9%), Singapore (2.8%), Indonesia (2.1%) and even China (5.8%).

I then pulled up a buzzgraph to get an idea of what the conversation over the past six months had been about. Whats most interesting about this buzzgraph is how many other “social” companies’ names we can find in it. It seems that talk about Facebook’s IPO has been compared to other social networks who have recently gone public like “Zynga,” “LinkedIn” and “Groupon.”  We can even see that Facebook was being compared to “Google” who went public back in 2004.

I then dug a bit further into the activity around Facebook’s IPO in the past week (up to about 3pmEST yesterday). Here the buzzgraph seems to be a bit tighter on the conversation and definitely more focused on Facebook’s IPO. The greater connections we can see in this buzzgraph link to financial institutions. We can see “Morgan” “Stanley” in the graph because it became public knowledge last week that Facebook would be using them to underwrite the IPO. We can also see “Goldman” “Sachs” in there because they had strong financial links to Facebook in the past and it came as a surprise to some that they were passed over for Morgan Stanley.

Now, as I said earlier, most of this data I collected just before 3pmEST yesterday. A short while after that, around 4:30pmEST, the news of Facebook’s IPO broke. I took the liberty of trending out at an hourly rate the talk about Facebook’s IPO over the past two days. Now the chart below looks like a lot of no activity before a huge spike between 4-5pmEST yesterday. However, most of the time leading up to the announcement was averaging between 500 and 700 mentions of an hour. Those mentions vastly pale in comparison though to when the announcement was made and we see the large spike in activity. Between the hours of 4-5pmEST yesterday we saw Facebook’s IPO being mentioned 14,761 times.

So, will you be buying some Facebook stock?

Sysomos MAP Now Integrates Google+

Google+ may be the new kid on the social network block, but that hasn’t seemed to hinder it in any way. Making it’s debut just over three months ago, Google’s own social network now boasts over 50 million users. Despite the fact that brands have not been officially invited to join in on the Google+ party yet, it doesn’t mean that people aren’t already there talking about them.

This is why we’re super excited to announce today that Sysomos MAP is the first social media monitoring and analytics tool to incorporate Google+ into it’s arsenal. MAP users can now search out key public conversations that pertain to them in the Google+ network. These searches can also be done using boolean operators so that you can find the conversations that matter most and cut through the noise. Sysomos is so far the first and only monitoring and analytics company to allow brands to do this.

 

Not only will MAP users now be able to search out public conversations on Google+, but Sysomos is also bringing it’s industry leading analytics to the party. Users will be able to view a buzzgraph, which shows how words are being used and connected to the search term(s), for their searches. As well, we’re also very proud to say that our industry leading sentiment analysis will be applied to Google+ just as we do with other social networks we cover.

 

MAP is already a tool that is unique to the industry by allowing in-depth research and analysis that enables users to tap into social media conversations with unlimited search results from within a two-year revolving window to identify key influencers, topic and themes; gauge sentiment and competitive position and dig deep into data to uncover age, gender, profession, location down to city level and more. With our latest edition of Google+ we’re happy to make this tool even more unique and useful. This is our first iteration of working with the Google+ platform and expect many great updates to be coming shortly to make searching and gaining insights from Google+ in MAP even better.

If you’re already a Sysomos MAP user, please don’t hesitate to contact your account manager to find out more or ask questions about searching Google+ within the platform. As well, keep your eyes out for an email highlighting this and other great Sysomos updates coming a bit later in the week.

New Webinar: Going Back to the Future: Reading the Market’s Memory for Product Development Initiatives

For those unfamiliar with the Sysomos Business Library for Social Media, it is a resource center we’ve filled with content to help your entire business really succeed at implementing and using social media. Currently you can find reports, white papers and past webinars focused on how different parts of an organization can effectively use social media. As part of our ongoing efforts at the Business Library for Social Media we are proud to announce our next free webinar.

Join us on September 21 when Paul Gillin, principal independent content management consultant and writer, with co-host Nygel Weishar, Sysomos’ social media and community relations specialist, will present “Going Back to the Future: Reading the Market’s Memory for Product Development Initiatives,” a free one-hour webinar. This webinar will take a look at how you and your business can use social media monitoring to successfully develop new and exciting products for your customers.

Product development is one of the most costly, time-consuming, and risky aspects of a business. Bringing the wrong product to market can mean millions in lost time, revenue and human resources. Today’s smartest manufacturers and service providers are using long-term social media research to gauge exactly what the marketplace wants. This webinar, together with Sysomos’ September featured white paper, “The Market Has a Memory: How to Leverage it for your Next New Product Development Initiative,” will equip organizations with practical applications for using long-term social media monitoring as a form of market research to track industry trends to drive successful product development. Attendees will learn more about how to:

  • Identify trends and target markets as they evolve to help you bring new products and product features to market at the right time and to the right audience
  • Track the evolution of public perception of your product and brand
  • Spot seasonal shopping and buying trends
  • Establish benchmarks for how long it will take for a new product to catch on and begin generating buzz on the social web

Webinar details:

  • What: Free webinar “Going Back to the Future: Reading the Market’s Memory for Product Development Initiatives” (#blsm)
  • When: Wednesday, September 21, 2011, 10 a.m. PDT / 1 p.m. EDT
    Note: The session is 60 minutes in length and is archived for later viewing. All registrants receive access to the archived webinars.
  • Who: Paul Gillin (@pgillin) principal independent content management consultant and writer, and co-host Nygel Weishar (@nweishar) Sysomos’ social media & community relations specialist

Sysomos Does Social Media Week

Next week is Social Media Week and Sysomos is very proud to be involved once again. We will be providing social media monitoring and analytics to the Social Media Week global team to assist them in following and tacking all the social media activity during this exciting week. On top of this, we have been providing blog posts examining social media in each of the 12 official cities as a lead up to the big week. During Social Media Week you’ll also be able to catch me doing daily posts on their global blog that will dive into some of the social media activity for each day.

While you can catch me online doing the daily blog posts, we’d also love the chance to meet some of you in person. We’re taking part in several events in each of Social Media Week’s host cities in North America; Vancouver, Chicago and Los Angeles. The following is a little bit of information about each of our events.

Vancouver

Social Media Week Vancouver’s Kick-Off Soiree

When: Monday, September 19 at 5:30 PM – 12:00 AM

Where: Ceilis Irish Pub and Restaurant (670 Smithe St)

Details: Start Social Media Week Vancouver right by coming out to celebrate it’s start with us!

 

Chicago

Sysomos and WOMMA Tweet-Up

When: Thursday, September 22 at 5:30 PM – 7:30 PM

Where: The Bull and The Bear (431 N. Wells)

Details: After a day of absorbing as much social media information as your mind can take, why not share what you’ve learned at this exciting event hosted by Sysomos and WOMMA. Relax, unwind, network and share great conversation – personal, social and otherwise – with our special guests.

 

Los Angeles

Social Media Breakfast: Social Media Monitoring and Measurement: Understand How To Turn Data Into Business Insights

When: Wednesday, September 21 at 7:30AM

Where: Coupa Cafe (419 North Canon Drive, Beverly Hills)

Details: Guest speaker Natalie Petouhoff will discuss SM Measurement and incorporate Sysomos.

With Social Media and Digital Communications becoming part of how business gets done, businesses are wondering how should they use social media to enhance their business. When social media first started, companies reacted by putting up Facebook pages, signing up for a Twitter handle and adding a blog to their website and other basic social/digital interactions. Now the game has gotten far more complicated. Without a lot of knowledge or framework around how to make sense of all the social media and digital interactions, professionals from all walks of life—PR, Marketing, Customer Service, Production Development, Engineering, etc… want to know, “How does social media affect my business? This session will use real-life case studies to illustrate with examples so you’ll leave with tools, tips, strategy and tactical capabilities to monitor and measure the success of your social media and digital communication programs. We’ll cover the how’s, the what’s and the why’s to social media monitoring and measurement:

  • Monitoring: What to monitor and why. Who and what to monitor. Where to find the audiences to monitor. Understanding what your audiences want and care about. What free social media monitoring tools to use. What paid social media monitoring tools to use. How to set-up social media monitoring searches to make sure you get what you need.
  • Measure: Once you have the data, how to turn it into business value. Secrets to taking data and turning it into insights. What metrics, key performance indicators (KPIs) and measurements you need. How to connect metrics, formulas and calculations. Social media ROI calculations, models and methodologies to show business value.
If you’re going to be in any of these three cities, please come out to meet some of our team, meet other social media enthusiasts and have a great time. We hope to see you there, but please don’t forget to register for the events to ensure you get in.
Also, watch out for our daily blog posts on the Social Media Week Global Blog.
We wish everyone in each of the 12 hosts cities and those that will be watching the action from around the world a happy Social Media Week!

Sysomos MAP Update; Extended Video Coverage and More

Our development team has been hard at work this summer to make sure that we’re constantly providing our customers with the very best in social media monitoring and analytics. Today we’re proud to say that we have yet another big update to our MAP software focusing on online videos.

MAP now searches more than just YouTube

There’s no doubt that YouTube is the largest and most used and trafficked site when it comes to online videos. For that reason we had given YouTube most of our video attention in the past. However, more and more different video sites have been gaining ground recently, especially with B2B organizations, and we haven’t let that go unnoticed. With our latest update, MAP now scans over 20 different video sites to help you get the entire picture of the social video sphere. Some of the video sites we now scan include vimeo.com, blip.tv, snotr.com, dailymotion.com, 5min.com, ebaumsworld.com, and myspace.com.

Under the Social Media tab in MAP you can now chose to either continue a search with the YouTube search page or use the Video Search to expand beyond just YouTube. You can even use the Domain Filter to only search a video site specific to your needs.

 

Analyze a YouTube Channel

Another exciting update to our video capabilities is the ability to analyze a YouTube channel. Previously we helped to scan and provide analytics on specific videos, but now we help you to get a larger picture around an entire YouTube channel.

Summarized in report format is total video views, a summary of the channel profile, a list of most recent/relevant/popular videos, a list of comments on the five most recent uploads and a BuzzGraph based on the comments.

 

Twitter sentiment UI

Sometimes negative and even positive tweets can adversely affect strategic decision making or your campaign planning process. However, you previously weren’t able to remove certain tweets for reporting purposes in the Twitter sentiment section of MAP. We’ve now updated the UI so that you can remove undesired positive or negative tweets.

On the Sentiment Summary page in MAP, hover the mouse over a select tweet to reveal an ‘X’ in the top right corner. Click on the ‘X’ to temporarily remove the tweet from the display before doing a screen capture to include in reports and presentations.

That’s all for this update. But as I said above, our developers have been working hard this summer and have more excellent product updates coming soon.

As always, if you’re a Sysomos customer and have any questions about these latest updates, please don’t hesitate to contact your account manager who will gladly answer your questions.

Introducing the Sysomos Business Library for Social Media

In our continuing efforts to help your company understand and make social media work for you, we’re proud to release a new resource that we think everyone will find a use for. Today we introduce to you the Sysomos Business Library for Social Media. Inside you will be able to find a vast array of content designed to help professionals in many disciplines leverage the power of social media and social media monitoring.

The Business Library for Social Media includes white papers, reports and webinars, providing use case examples, application ideas and other unique content for those responsible for product development, customer service and sales, and professionals in digital, public relations and marketing agencies. Social media has typically been seen as being owned by communications and customer service departs of organizations. However, with more and more  people around the world getting involved in social media, a greater opportunity arrises for other departments to benefit through engagement and realized insights that come from listening and getting involved.

Our Business Library for Social Media was developed with input from some of today’s leading experts on social media, customer service, sales, product development and digital communications.  The content within the library is organized according to application and professional discipline:  Campaign Promotion and Management, Customer Service, Product and Offer Development, Sales, and Agency Resources.

Some of the titles you will find inside include:

  • The Market Has a Memory: How to Leverage it for your Next New Product Development Initiative (white paper)
  • Social media:  Your Marketing and Promotional Campaign Compass (white paper)
  • Building a Business Case for Social Media. A Guidebook to the Benefits of Social Media and How to Sell it to the C-Suite (white paper)
  • Tapping the Flow:  Generating Sales Leads Through the Social Stream (webinar)
  • Four Social Media Monitoring Service Models for Agencies (white paper)
  • Social Media Statistics: Changes in the Social Sphere from 2009 to 2011 (report)
So come and learn how the voice of your entire audience and customer base can be leveraged to help your organization succeed through the Sysomos Business Library for Social Media.

Sysomos MAP & Heartbeat Updates: Social Footprint, Aggregated Analytics and Scheduled Tweets

If you’re a Sysomos subscriber you may have noticed over the past two weeks some new and exciting features trickling into the software. Today we want to highlight some of the big features that we think people will be very excited about in our MAP and Heartbeat platforms.

Social Footprint: The ability to connect the dots between where people are and what they do online is becoming more and more important. Being able to connect a Twitter account to the blog they write can come in handy when trying to contact people in many different situations like finding and talking to influencers or when dealing with a crisis situation. Users will now be able to connect these dots in both MAP and Heartbeat with Social Footprint. Social Footprint will allow users of MAP and Heartbeat to connect the author of posts viewed in the system to their other accounts around the web on sites such as Facebook, Twitter, Blogs, Youtube, About.me, LinkedIn, Quora, Foursquare and many others.

In order to view an authors Social Footprint just click on the second tab beside an individual post (the one that looks like a person) and both MAP and Heartbeat will pull up the author’s other online profiles.

 

 

 

Aggregated Analytics: Previously in MAP most data was available by individual mediums, but sometimes you want to know the big picture across more than one network. MAP now allows users to view data from more than one source at the same time. You can now view data such as sentiment, geography, word clouds and buzzgraphs across multiple channels at the same time.

These new data sets can be found on the right hand tab of the MAP dashboard. Users can select to look at the data from all sources or just the ones of interest at the time; such as blogs and Twitter, but not news or forums. Simply select the channels you’d like to aggregate the data from at the top of each page and click apply.

  

  

 

 

Scheduled Tweets: We all know that it’s hard to be in front of a computer all day long, but that doesn’t stop the need for information to go out at certain times. This is why we’ve introduced the ability to schedule tweets right from within Heartbeat. Simply navigate to the Twitter tab in Heartbeat and find the “Post a Tweet” section under the user profile. Enter your tweet into the box then select if you want to post the tweet immediately or at a future time. If you want to schedule a tweet for a future time select the date, then the time and then click “Post Status Update.” It’s that simple.

Those are just a few of the exciting updates that we’ve recently released. Some other updates now in MAP and Heartbeat include:

  • A cleaner look and UI for YouTube search in MAP
  • You can now remove words from the buzzgraph in Heartbeat just as you could previously in MAP
  • Detailed Entity reports in Heartbeat under the Text Analytics tab
  • The ability to email PDF’s of reports directly from Heartbeat
  • And secure HTTPS logins for both MAP and Heartbeat

An email containing details about these and other features will be coming out to all MAP and Heartbeat subscribers, but if you ever have any questions about updates please reach out to your account manager who will be more than happy to tell you more and teach you about all of our updates.

We have even more great updates scheduled to be released very soon, so stay tuned!

Sysomos Product Update: Gender Analysis for Twitter and Facebook

Once again, we at Sysomos are pleased to bring you another big and unique update to both our MAP and Heartbeat software.

Unlike many of the other social networks, Twitter users are not asked to reveal their gender. On Facebook, users identify themselves as male or female, but that information is not publicly accessible. However, people who are trying to reach specific target audiences still want this information. So, over the weekend we updated both MAP and Heartbeat to include a new analysis feature that will help identify the gender for Twitter and Facebook users in an easy to read graph.

How are we able to do this? We spent a long, long time creating a database of names. Our list contains common names in English and many languages from around the world. In addition to just reading names, our latest analysis feature looks for clues in a user’s profile and content. There always are cases where a machine can not judge if a user is male or female, e.g., ambiguous names or brands. In a case like the name Jamie, which could belong to either a male or female, we look for clues in their profile like “mother of 3″ to determine that this Jamie is a female. We have tuned our algorithm to be conservative such that it makes almost no mistakes. Using disclosed names along with clues from user profiles and content, it is able to accurately classify two users out of three, with the remaining one-third being marked as “don’t know”.

This latest update is one of the most unique in the entire industry, especially with such a high level of accuracy. We think that everyone using our software to accurately approach and/or research their target audiences will find this feature extremely useful.

As always, if you are a current Sysomos subscriber and have any questions about our latest updates, don’t hesitate to contact your account manager.

Keep your eyes here on the blog for more updates coming in the future.

Free Webinar: The Search For Social Media Synergy

Tomorrow, May 26th, we at Sysomos are proud to be teaming up with Marketing Sherpa to present The Search For Social Media Synergy.

Many organizations are now able to measure the direct financial value gained from social marketing by strategically integrating it with search engine optimization to increase the volume and quality of leads. As a result, these marketers are not only projecting ROI, they are proving it. In this free webinar we will be exploring how social media and search can work together to benefit your business.

Some other things you will learn in this webinar include:

  • Why social media marketers are using SEO to improve inbound marketing performance
  • Five key trends in social media and search engine optimization integration
  • Why a social marketing architecture is critical to generating B2B leads
  • The CMO priorities and perceptions that are driving social marketing ROI
  • How to calculate the ROI from B2B social marketing campaigns
  • Identify what to measure, why and how
  • The key relationship metrics for tracking

Don’t delay as spots are limited. Click here to sign up now for this free webinar.

Title: The Search for Social Media Synergy
Date: Thursday, May 26, 2011
Time: 1:00-2:00 p.m. EDT
Presenters: Sergio Balegno, Director of Research, MECLABS/MarketingSherpa
Melinda E. Van Patter, Account Executive, Marketwire

Sysomos MAP & Heartbeat Updates – New Facebook Features Make Engagement and Competitive Analysis Easier

This week, we’re super happy to announce some major updates to how Facebook is integrated into our MAP and Heartbeat services. Here’s a quick look at what these updates include:

Analyze any Facebook Fan Page in MAP: MAP subscribers previously could search for key terms being used in publicly available Facebook status updates to analyze. With our latest update you can now also perform ad-hoc research and analysis on any Fan Page in the Facebook network.

All of MAP’s usual powerful analysis tools can now be applied to Fan Pages; including understanding the volume of conversation, the overall positive vs. negative sentiment, text analysis, and who the top fans are of any page. MAP can now be used to perform a direct comparison of fan pages to obtain insights into competitive brands and your industry.

The best part is it’s super simple to do. All you have to do is navigate to any Facebook Fan Page and copy the URL. Then in MAP, select “Facebook” under the “Social Media” tab, and click “Analyze a Fan Page”. There will an empty text box where you can now drop in the copied Fan Page URL, click “Analyze” and MAP will instantly pull up current/historical info for that page.

Directly engage with your Facebook fans in Heartbeat: Being able to directly engage with your fans in an easy way is very important to any brand. With our latest update, you can now easily engage with your audience on your Facebook Fan Page Wall to provide status updates or comment on wall posts without ever leaving Heartbeat.

Easier integration of Facebook Pages in Heartbeat – including those of your competitors: In the past, integrating your Facebook Page into Heartbeat and Facebook Page Central required the page’s administrator to dig into the page’s FBML code and place a token (a piece of code) inside. With our latest update it has now become simpler: copy the Facebook Page’s URL and paste it into Heartbeat. The pages can then be accessed like all other information in Heartbeat, including automated email alerts for important activity on your page or your competitors pages.

To add a new Facebook Page to your Heartbeat, copy the URL of the Facebook Page you’d like to add. Then, within Heartbeat, access Facebook through the “Settings” tab and paste the unique URL of the Facebook Fan Page into the address bar. Next, hit “Link Page” and begin analyzing. Any page linked to your Heartbeat can be accessed quickly and easily from the right side navigation entitled Facebook Pages.

If you are a Sysomos user and have any questions about any of these new features, please don’t hesitate to contact your account manager.

That’s our big Facebook update, but keep your eyes peeled for more exciting Sysomos updates in the future.