Archive for the ‘Announcements’ Category

Marketwired Names Jim Delaney CEO

It’s an exciting day for all of us at Marketwired. Chief operating officer Jim Delaney has been promoted to CEO, and Michael Nowlan, who has served as CEO for the past 14 years, will remain on the Board of Directors.

Over the past year, Michael worked closely with the Board to ensure a smooth transition. In fact, when Jim was named chief operating officer, he filled a newly created role at Marketwired – one that was established in anticipation of this day. Over the past nine months, Jim and Michael have worked closely together to plan for an orderly, evolutionary change in leadership.

In the coming days, Jim will take to the blog to share more about his priorities with you. In the meantime, we’d invite you to read the release distributed earlier today. You can also join us on Twitter to wish Jim and Michael well in their new roles.

The Now Of Social Communication [Infographic]

You’ve already heard a lot this week about the evolution of our company. Our CEO, Michael Nowlan, wrote about what this change means and our COO, Jim Delaney, wrote about how these changes reflect a changing landscape for our customers and how we’re here to help you. Well, today we thought instead of telling you more, we’d actually show you.

Below we put together an infographic that shows how certain industries and business functions have changed over the years. Things like PR, marketing, customer service and reputation management have changed significantly just in the past 10 years alone. In order to help you do these things better, we as a company had to evolve as well to grow with you.

Take a look at the infographic to see how the industry used to operate (Then) and how our Marketwired suite of products, powered by Sysomos, can help you do your job better today and make smarter decisions for the future (Now).

We’ve evolved from a wire company to a wired company and we want to help you do the same.

Marketwired: A Winning Game Plan

Today’s post is courtesy of our COO Jim Delaney

For me, one of the highlights of this time of year is college basketball’s March Madness. This year’s tournament has been particularly exciting because of its mix of traditional powerhouses – like Duke and Michigan – with upstart programs, like fan-favorites Florida Gulf Coast University, Virginia Commonwealth and Wichita State. Every year, I find myself drawn to see which up-and-comers will reshape the basketball landscape and which powerhouses will continue their domination.

Business experiences similar ebbs and flows. We have reliable, mega-brands brands that we can count on to consistently deliver top-notch products and services, just as we have startups seeking to disrupt “the way its always been done.”

What happens when brands embrace the entrepreneurial spirit and forward-thinking ideas found in startups and combine that with the acumen, resources and experience embedded in long-standing, successful companies?

This is the opportunity for today’s brands – big and small, established and emerging.

Our industry talks a lot about social business and the need to incorporate social technology throughout the enterprise. Well, we’re practicing what we preach. Over the past few years, we’ve been quietly embracing social technology to become an “open business.” In the process, we’ve transformed how we work, how our clients reach their customers and how we help them do it.

We’ve evolved from a wire service to a wired company. This week, we debuted a new brand. More than just a new name and fresh logo, this evolution reflects our commitment to blending old and new. Incorporating best practices with fresh practices. Combining tried-and-true reliability with nimble flexibility.  It’s about partnering with our clients to ensure they are “wired, plugged in, and connected” to the voice of their customers.   By harnessing the customer’s power of influence, our clients will fundamentally rethink how they design, develop, market, sell and service their products for their customers.

Today, Marketwired is an innovative, social communications company offering best-in-class news distribution and reporting and state-of-the-art social media monitoring and analytics. Need a game plan to stay ahead of the curve? We’ve got you covered.

Your customers are telling you – directly and indirectly – what they want and expect. Powered by Sysomos, the Marketwired product suite provides decision makers like you with real-time data, actionable insights and the confidence to make informed decisions. Analyze online conversations and data points to create and build influence. That’s what we call turning influence into opportunity.

 

Or, in the spirit of March Madness, it’s a slam dunk.

The Power of Influence

Today’s Post is from our CEO Michael Nowlan

It was Robert F. Kennedy who wrote, “There are those that look at things the way they are, and ask why? I dream of things that never were, and ask why not?” We asked ourselves, “why not” with respect to our company. Why not evolve from a wire service to a wired company so we’re better positioned to keep our clients ahead of the curve? Over the past few years, we’ve embraced technology to move the company forward. And, now, we’re ready to share the outcome of our answering “why not?”

In the true spirit of business innovation, we’ve embraced technology to become an “open business”—improving our products, people and processes. More importantly, we’ve become a nimble, flexible partner for companies that are looking to leverage actionable insights to improve decision-making.

To reflect this shift, as of today, Marketwire and Sysomos become Marketwired. The updated name represents transformation—in how we work, how our clients reach out to customers and achieve growth, and how we help them do it. The similarity between the new company name and the old signals that we are preserving the best parts of our identity, while making these significant changes.

Our goal is to keep you ahead of the curve and expand how you think about social communications by including all the sources of influence on your business.  We want to help you find the conversations that count—those you want to influence and those that will influence your customers.  As the thousands of people, events and opinions influence your target markets, we can assist in turning that influence into advantage. That’s what we call the “Power of Influence.”

Will this change affect the products and services that we offer? Yes, it actually enhances them. Marketwired will still offer news release distribution and social media monitoring tools. The transformed Marketwired brand integrates these solutions, making it even easier for our clients to ‘create opportunity’ through easier access to all of the Marketwired services.

What is happening to the Sysomos name? It’s still a very integral part of Marketwired. Our social intelligence platform is powered by Sysomos, the world’s most comprehensive social monitoring solution.  A transformation in marketing reveals a rapidly growing emphasis on “revenue marketing” with a clear expectation that marketing efforts must directly drive revenue results.  And, big Data, or what we like to call “Smart Data,” is a major fuel to this revolution. Our technology is a social media guidance system for true customer connectivity—helping brands hone in on the influences that matter and becoming more influential in return.

Our evolution is about our customers and our community. When we talk about the “The Power of Influence,” it’s to show how our services revolve around influence—from the influence our clients want to create through the communications we distribute and publish for them to the influence consumers can have on our clients through social media.

We hope you’ll join us in celebrating our transformation and the opportunities that lie ahead. Tweet me at @MJNowlan and let me know how we can get you wired! You can also follow us at @marketwired and join our Facebook conversations.

Product Updates: Influencer Bio Searches, Google+ Fan Pages and More

Today we have some great product updates and a big announcement

In our continued pursuit of excellence here at Sysomos we have some exciting developments to share with you today. As usual with these emails, we have some great updates to both the MAP and Heartbeat software that we think you’re really going to enjoy. But first, we have something even more exciting to tell you about…

Sysomos is now officially a Twitter Certified Partner!

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Being a part of the Twitter Certified Partner Program solidifies the benefit we provide in helping businesses learn and act upon what their customers are saying on Twitter. Being part of this program allows us to take full advantage of the Twitter platform and innovate to solve business needs. Essentially this means that our products will be constantly improving to make sure you are getting the best possible information and insights from Twitter to do your job better.

 

And now, here’s our latest round of product updates:

  

Twitter Trends

With brands always looking for ways to benefit from real-time marketing, it’s important for them to know what’s going on and what people are talking about at all times. That’s why we’ve added a new section to both MAP and Heartbeat that shows you what is currently trending on Twitter. These trending topics can be viewed on a worldwide basis, by country or even as specific as major cities around the world. So whether you’re a global, national or local business, you can see what the people who matter to you are talking about.

In MAP, this feature can be found in the left-hand column of the dashboard. In Heartbeat you can find it on the right-hand column of the Twitter tab.

Updated Tutorial Videos

As part of a continued commitment to our clients, you will notice updates to the Help section of both Heartbeat and MAP. In the Heartbeat Help section you can find 11 new tutorial videos and 5 new downloadable cheat sheets. In MAP there are 11 new tutorial videos and 2 new downloadable cheat sheets. The look and layout of the help section in Heartbeat and training section in MAP has also changed to make it easier for you to find the information you are looking for. Continue to watch for more updates in the coming weeks!

 

Twitter Influencer Bio Search

Not everyone talks a lot about their work or interests on Twitter, but that doesn’t mean they’re not influential to others about those things. With our new Twitter Bio Search you can now search directly in people’s bios for ways they describe themselves.  The Bio Search also allows you to look for people with certain numbers of followers and apply country filters to your search. So now, you can find moms from Toronto with more than 500 followers, but less than 1000. Or you can find dentists in Chicago with over 5000 followers.

 

Analyze A Google+ Fan Page

With Google+ being the latest social network to get its feet underneath it, it’s important to know what’s happening with your company’s page. Now you can link your Google+ Fan Page directly into your Heartbeat so you can always know exactly what is going on. Just like Facebook and LinkedIn pages in Heartbeat, the addition of Google+ will show you the latest activity on your page, a buzzgraph of what’s being said and the overall sentiment of the page. If you’d like to attach your Google+ Fan Page to your Heartbeat, your account manager would be more than happy to help you do so.

Edit Email Alerts

We’ve made it easier to edit your email alerts that come from Heartbeat. The importance of things that you monitor can sometimes change from not important to very important, or from very important to not so important, so your update frequencies will need to change as well. Rather than starting from scratch on the alert, we’ve made it easy to go in and edit how and when you receive them. Simply go into the Email Subscriptions tab in your Settings and you can quickly change the settings to any of your email alerts.

New User Roles

As social media teams expand within companies, we’ve discovered a greater need for different roles and what they can do in Heartbeat. Because of this we’ve added two new roles that you can assign to people on your team; Supervisor and Director. These are in addition to the roles that already exist; User, Manager and Administrator. These changes can be made in the Manage Users section of Settings.

Sysomos Product Updates: We Snuck In A Few Extras For You Before The Year Ended

 

Find hashtags, compare Twitter users, add influencers to your media set quicker and more!

Just in time for Christmas! We have a few presents for you, in the form of product updates!

Today we’re very happy to introduce a few new and great features to make both MAP and Heartbeat even better than before. Some of these are features that we’ve received a lot of requests for, while others are a few extra stocking stuffers that we thought you would enjoy.

Some of these new features include:

  • a way to compare two or more Twitter accounts, side-by-side
  • an easy way to see what hashtags are being tweeted in conjunction with your search terms
  • an easier way to interact with your top influencers
  • new publishing permissions for users.

To find out more about these and all the other new updates, just keep reading.

   Top Twitter Hashtags
Our industry-leading text analytics have always been able to tell you what words people are using when they talk about your brand, your competition, or any other search terms you were interested in. But have you ever wondered what hashtags people were using to connect their conversations? Well, wonder no more. We’ve added the ability to pull the top 10 hashtags being used in any Twitter conversation.

You can now see what hashtags are associated with your brand, then use those hashtags to join in their conversation. Or maybe you notice that a #help hashtag is appearing a lot with a search for your company name. You can now know what people are looking for and respond accordingly. Knowing any hashtags associated with your topic of interest will give you a brand new way to make sure you’re on top of  conversations.

To find this new feature in MAP, head over to the Twitter section and find the “Hashtags” tab down on the left-hand side. In Heartbeat, this feature can be found under the Measure tab in the “text analytics” section.

Compare Twitter Users
Have you ever wanted to compare your Twitter handle to your competitor’s? Want to know if your followers also follow someone else? What your followers have in common? What the difference is? With this latest feature in MAP you can now know all of these things.

Simply head over to the Twitter section of MAP and click on the Compare Users tab. Then you can enter up to eight different Twitter handles to compare at one time.  Once you’ve entered the handles you’re interested in, hit “compare.” We’ll show you a breakdown for each account that includes their basic profile information, their authority ranking, the average authority of their followers, how many new followers they receive a month, a word cloud of their followers’ bios and a breakdown of their followers gender and country of origin.

As well, we will show you a venn diagram of how the followers overlap with the first account in your search and information about those overlapping followers.

 

 

New Compare Pages
We’ve made some minor updates to MAP’s compare section as well. You can now compare the sentiment of two or more search terms from Twitter, as well as the geography between searches in forums and online news.

 

Correlation Diagrams
Under the “Compare” tab of Heartbeat, we’ve now given you the ability to compare certain aspects of the terms that you’re already comparing.

For example, let’s say you’re comparing mentions of Starbucks and Dunkin’ Donuts and you want to know how many of their mentions came from Twitter, or from just males, or even what percentage of those mentions were negative. These are only a few of the areas you can compare. You can take a much deeper dive into a number of other areas available in the drop down menu.

 

Publishing Permissions
There is also a new way to assign publishing permissions from within Heartbeat. Now both Facebook and Twitter accounts are linked directly to a Heartbeat (previously, Twitter accounts were only linked to a specific users’ login). You can then define which team members/Heartbeat users can publish updates to either Facebook or Twitter.

Just head into your Heartbeat’s settings and down to the “Publish Permissions” tab. Choose to allow every user in a Heartbeat the ability to publish, just the Admin users, or just a selected few people.

 

Influencers and Most Mentions Usability Update
It’s also easier to do things with the users that appear in your Influencers or Most Mentions sections of Heartbeat’s “Measure” tab. If you click on the “edit” tooltip to the right of a user, you can quickly remove the user from ever showing up in the section again, or add them to one of your existing media sets so you can keep a close eye on them.

Lastly, you may have noticed sometimes that when you exported a page as a pdf some charts would occasionaly get caught in the middle of page break. We’ve made sure that isn’t going to happen anymore, so feel safe when creating pdfs for reports again.

If you are already a Sysomos subscriber and would like further information on these exciting new features for Heartbeat and MAP, please contact your Sales Representative or Account Manager. 

If you are not already a Sysomos subscriber and would like to find out more about MAP or Heartbeat, please feel free to contact us.

Have a wonderful holidays and we’re looking forward to bringing you many more great updates in 2013!

Heartbeat Product Updates: Better Engagement and Publishing for Your Facebook Fan Page

We’ve added even more features to help you engage, publish, report and keep an eye on your Facebook Pages

At Sysomos, we’re committed to building software that makes your life easier. Because of this, we’ve given our Heartbeat platform an update to make your social engagement even better.

We’ve completely revamped the Facebook Page Central section of Heartbeat to give you a better way to engage your fans and a much more robust way to measure the activity on your page.  We’ve also added a new feature to our Engagement Central for Twitter.

We’ve tried to give you a much richer experience in how you interact with and measure your Facebook Fan Page. These updates include a way to make multimedia posts look even better, an improved way to breakdown your Facebook page insights, an easier way to find and report on your most popular posts, and the same measurement and analysis tools you’ve come to expect from Sysomos.

Customize Your Multimedia
In order to make Facebook posts from within Heartbeat even easier, this latest update brings the ability to preview and customize how your media looks in your wall post. This feature mimics the functionality found when posting directly in Facebook, but it can now be done without leaving Heartbeat to see how the media looks. This action will also be tracked through the workflow so you can track everything happening on your fan page.

Facebook Insights Metrics On Top of Our Standard Sysomos Facebook Analytics
The Facebook tab of Heartbeat used to give you a set of analytics that were uniquely different to those given from Facebook Insights. However, in order to make your job easier, we’ve changed that so you no longer have to check two places for your page’s analytics. Just Heartbeat. Heartbeat now shows data directly from your Facebook Insights, such as:

  • Page views and engagement levels

  • Individual post analytics including; total views, fan views, viral views, likes and comments

  • Fan growth

  • Top fans

  • Fan demographics

  • And more!

Send Your Fans Private Messages from Heartbeat
Facebook recently gave brands the ability to interact privately with their fans through private messages. Now you can respond to all the private messages sent to your brand right through Heartbeat. Simply head over to the Messages tab to see all your private messages, click on the one you’d like to respond to, type your response and hit send. It’s just that simple.

An Easier Way to Figure Out Which of Your Posts Are Working Best
An important part of any content strategy is knowing what works and what doesn’t. Instead of combing through all your posts to see their performance, the new Top Posts tab simplifies that process. See all the interactions among your recent posts or sort to see the top posts for the metrics that matter most to your goals. You can sort posts by total and unique views, total and unique fan views, total and unique viral views, most engaged posts, post that receive the most negative actions, most commented on and most liked posts. These metrics will give you a great sense of what your audience likes and doesn’t like to help you make better decisions on the type of content they want in the future.

Add Images to Your Tweets
Images help you communicate more in a really simple way. Images have also been shown to increase engagement with audiences more than just words. That’s why we’ve now given you the ability to easily add an image to your tweets from anywhere in the system. Whether you’re in Engagement Central or just replying to a tweet from the Your Heartbeats tab, simply click the Add Image button underneath the tweet box, browse through your files to find the right image and hit OK. Your image will then show up in your tweet under Twitter’s own picture format of pic.twitter.com.

If you’re already a Sysomos subscriber and have any questions about these new features, please don’t hesitate in reaching out to your account manager.

If you’re not already a Sysomos subscriber and are interested in learning more about these features and others from us, please feel free to contact us.

A New Language Added To Sentiment Analysis, Twitter Approval Process, Plus More MAP & Heartbeat Updates

We’ve had a busy summer coming up with some great new features to help you analyze, report and collaborate better.

While some of you may have been out enjoying the sun and heat over the past few months, the Sysomos team has been hard at work. Today we’re pleased to tell you about some of the great new updates we’ve released for both the MAP and Heartbeat platforms.This latest update has added the Portuguese language to our sentiment engine. We’ve also added features that make collaborating with a large team even easier. As well, we’ve added some new analytic graphs to help you get even more detailed information for your reporting.

 

   Sentiment Can Now Be Analyzed in Portuguese
This year we’ve been expanding the language capabilities of our industry leading sentiment analysis engine. So far we expanded past just English to also include French, Spanish, and German. Well, today we’re excited to tell you that both MAP and Heartbeat can analyze sentiment in Portuguese. That brings us to a total of four new languages this year.
View Trends of a Twitter Account’s Followers
It’s important to understand how Twitter accounts grow or shrink over time. This is important to know for the accounts you own, your competitors accounts, or just any account you might currently be interested in. With this new update we’ve added two new graphs to help you visualize Twitter account growth (or loss). The first graph is a standard line graph that plots out an accounts number of followers. If you hover your mouse over the line graph, you’ll be able to see the exact date and the number of followers the account had that day. This chart is available in both the Analyze A Twitter Account tab as well as the Source Details tooltip in both MAP and Heartbeat.The second chart is only available in Analyze A Twitter Account tab of MAP and Heartbeat and shows a bar graph that details the number of followers gained or lost for a specific day. As well, the area beside the graph tells you the three days in which the account gained the most followers. These dates are clickable so you can dive deeper into what happened that day and understand what caused that gain.
Heartbeat Bookmarks Redesigned for Teams

Bookmarking has always been an important feature in Heartbeat, so that you can find the information most important to you with only one click. However, with the growing size of social media teams, some information is only relevant to certain team members. That’s why we’ve introduced a new way to make bookmarks. Now bookmarks can be set for only certain team members and not others.To utilize this new feature, head over to the Bookmarks tab under Settings in your Heartbeat. Create a name for your team’s folder, check off the members of your team you’d like to add, and click Create New Folder. Then, go back into Heartbeat and set up the page you’re interested in with the tags and filters it needs and click the star in the upper right hand of the page. You can now name the bookmark, but by also deselecting the Public option (which allows everyone with access to that Heartbeat to see the bookmark) you will now see a drop down menu with all the team names you’ve created to assign that specific bookmark to. Choose the team and click save. Now only those team members will be able to see those bookmarks.

An Approval Process for Tweets
Another great new feature for teams is the ability to send tweets through an approval process, before they go live to Twitter. This feature will be handy for teams that need to get a manager’s or legal’s approval before a tweet can be sent out to the public. Adding a manager (or someone else that needs to approve a tweet) can only be done by your Sysomos Account Manager, so please speak with them if you wish to use this new feature. Once they’ve been added, this person can then approve or reject a tweet by finding it under the Queue tab of Engagement Central or by doing so through an email they will receive as soon as the tweet has been set. The email feature will be great for managers on the go as they don’t even need to log into Heartbeat to approve or reject the tweet. 

A New Popularity Chart
The last feature we have to tell you about today is the upgrade we’ve made to Popularity Charts. Right now, this upgraded Popularity Chart is only available under the Compare tab of MAP, but will soon be available wherever the charts are found across the tool.These updated Popularity Charts will allow you to hover your mouse over the chart to find an exact date and see the popularity (number of mentions) of your query for that specific day.
If you’re already a Sysomos subscriber and would like more information about any of these exciting new features, please contact your Sales Representative or Account Manager. If you’re not already a Sysomos subscriber and would like to learn more about our software, feel free to contact us here.

The Social Olympics Ramp Up

The Olympics are starting tomorrow, but if you look in the social world you’d think they had already begun. London 2012 is already being dubbed the first ever “social Olympics.” And with very good reason. This will be the first Olympics where people from around the world will take to social channels to discuss what’s happening at the Olympics while also being embraced by the games themselves. They’ve even gone as far as turning the London Eye ferris wheel in to a giant mood ring that displays Twitter sentiment around the games.

Although the Games have yet to start, the social web is already going nuts with Olympics fever. Using MAP, our social media monitoring and analytic software, I pulled up some interesting stats around how much the social world is ramping up for the Olympics. Looking just from July 1st to the 25th for the words “Olympic,” “Olympics,” and the official hashtag of the Games, “#London2012″ I found over 6.9 million mentions. There was 212,399 blog posts, 396783 online news stories, 222,819 forum postings and 6,136,395 tweets.

I then looked a little closer at both the blogs and tweets talking about the Olympics. Starting with blogs, we can see that there has been a constant rise in mentions as the Olympics draw ever closer. The majority of these Olympic blog posts appear to be coming from males (58%) between the ages of 21-35 (47.6%). Interestingly, the majority of blog posts also seem to be coming out of the United States (41.4%) while the UK, where the Olympics are actually being held, is producing the second most amount of blogs (32.2%).

Next I pulled up some stats around the Olympic tweets. Here we see that the 6.1 million tweets average out to about 245,000 tweets per day. However, that number is only going to rise even more once the games actually start. Like we saw in the blogs, Olympic tweets have also been gaining steam as we approach the opening ceremonies. However, unlike in blogs, the home country of the UK is leading the pack in amount of Olympic related tweets (37.3%). We can also see a larger increase in males talking about the Games compared to women.

For a better representation of who’s tweeting about the games, I pulled up a geolocation tweet map. Here we can see that tweets about London 2012 are coming from all corners of the globe.

Lastly, I tried to dive into some text analytics to see if any themes were arising through all of that conversation. However, since my search was so broad and there was so much chatter happening about every aspect of the Games, mostly very broad Olympic themed words seemed to show up. As you can see in the word cloud below we get a lot of words that most people would free associate with the Olympics. Words like “world,” “games,” “team,” “athletes,” and “gold.”

However, if you would like to know more about some key themes arising in social media chatter around the Games, check out the Marketwire Summer Games Dashboard.  The dashboard will be constantly monitoring three key themes that are circling around what’s happening in London. It shows activity levels for conversations as well as a buzzgraph to see the key themes being discussed and will be updated with new information every 10 minutes. Click the image below to head over to the Marketwire Summer Games Dashboard.

New Look, New Sentiment Languages and More Updates. Oh My!

Lots of updates to Sysomos products including sentiment in Spanish and German, a new look for the MAP dashboard and more engagement features 

We updated our Sysomos software just a little over a week ago by introducing Engagement Central and we’ve already made some more great updates to both MAP and Heartbeat. In this update we’ve added sentiment analysis in two more languages, Spanish and German. We’ve also added a few more bells and whistles to Engagement Central in Heartbeat to make engaging with your audience a better and richer experience. As well, we’ve given the Dashboard in MAP an all new (and pretty snazzy looking) makeover. Keep reading to learn more about all our new updates.

  

Multilingual Sentiment 

Earlier this year we started to expand on the languages that our industry-leading sentiment analysis engine could understand. In February we started analyzing sentiment in French, on top of English. Now we’re pleased to add two more languages to our capabilities; Spanish and German. We put a lot of hard work into creating new sentiment engines for each language and not just doing basic translations of our English engine to ensure that you get the best possible results.The multilingual sentiment will be automatically turned on in MAP (please note that, because you may see changes in your reporting right away). For Heartbeat, the Multilanguage sentiment is still opt-in and can be turned on with the help of your Account Manager.

Edit Your Word Cloud

Every once and a while a word gets mentioned a lot in conjunction with your query, but it doesn’t quite fit in with what you’re reporting on. Heartbeat and MAP now give you the ability to remove words from the word cloud to help make your reporting more accurate.

New Features for Engagement Central

Just a few a weeks ago we unveiled Engagement Central, a useful way to engage with your Twitter and Facebook audiences without ever having to leave the Heartbeat program. We got a lot of great feedback on Engagement Central and are excited to say that we’ve already managed to make it better and more useful. The new features include:

  • Post Rich Media to Your Facebook Fan PageHeartbeat has allowed you to post new status updates directly to your Facebook Fan Page in the past, but now you can add rich media and links. Simply add the link to your status update in Engagement Central and it will show up with the full preview right on your Fan Page.
  • See Conversation History on Twitter Have you ever gone to respond to someone on Twitter, but couldn’t remember earlier parts of the conversation because they were hours or even days before? That’s no longer a problem as we’ve added conversation history between you and the person you’re talking to right in the tooltip below the message box.

You’ll find the conversation history directly under the response box in the Engage tooltip

View Workflow History inside the Tooltip

Just like knowing the past of a conversation is important, so is knowing exactly what you or a team member has done in the past. Engagement Central now allows you to see the workflow history of interactions with your audience. For example, if one of your teammates gave a coupon to a Twitter follower in their last interaction, you will know about it in subsequent interactions and can leave notes for the next teammate as well.

 

Compare Facebook Fan Pages

The Compare tab in Heartbeat now allows you to add Facebook Fan Pages into your list of items to compare. If you have multiple Facebook Fan Pages (for instance different pages for different countries) you can now compare the activity from each of these side-by-side. As well, you can compare your Facebook Fan Page activity (wall posts and comments) against each other or any other of your tags in Heartbeat.

Please note that this feature is only available to Facebook Page Central subscribers.

 

As well, we’ve now made the Sentiment Measurement tab information exportable to a CSV for your reporting purposes.

Analyze a Google+ Page

MAP now gives you the ability to analyze a Google+ page just like it does for Facebook. Simply enter the URL of yours or any Google+ page in the Analyze A Fan Page Section of the Google+ tab. Inside you can view sentiment for the page and a buzzgraph made up from recent posts.

 

Brand New Look for the MAP Dashboard

The last update we have to tell you about today is probably the most exciting. As of today the Dashboard in MAP has an all new look. Not only does the dashboard look nicer, but we also give you more top level information about blogs, Twitter, online news, forums and videos right off the bat. See the screenshots below to see the new Dashboard look.

You’ll also find that the Most Authoratative page under the Twitter tab has a new look too.

If you’re already a Sysomos subscriber and have any questions or require assistance with any of these new updates, please feel free to contact your account manager who will be happy to assist. If you’re not already a Sysomos subscriber but would like to take a look at our software, please feel free to contact us.