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Customers

During the week of June 8-12, Team Sysomos is traveling to beautiful West Los Angeles to participate in the learnings, explorations and connections to be made at Social Media Week LA. We’ve been involved with Social Media Week events in the past but this time, we’re going all in with two speaking opportunities, a booth to…

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Audible needs no introduction. The company is one of the pioneers on the web, having brought audiobooks to the connected, tech-savvy consumer. The service has a loyal fanbase of customers ranging from the very young to those who’d classify their age as ‘mature’. Audible is a global brand, stretching across North America, Europe and all the…

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You’ve spent a lot time and effort growing your online community to get where you’re at today. You have a great group of people who are interested in interacting and championing your brand, but it’s not quite enough. The great thing about online communities is that they’re living organisms. They’re always changing and, maybe more…

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How often have you heard the phrase “social media is the world’s largest focus group?” You may have heard this phrase too many times to count, but how serious have you taken it? Maybe it’s about time that you did. Social intelligence can help companies discover what people are saying about them and their products…

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Recently, our very own Jeff Cann, Sr. Director Client Experience, had the distinct honour of speaking at Totango‘s Customer Success Summit. In his talk, Jeff spoke about 3 things that we focus on here at Sysomos to keep all of our customers happy. The best part is that these 3 things can be applied by almost any company, so…

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A message from our CEO, Jim Delaney: If you’re a Sysomos customer, you’ve probably noticed we’ve had some downtime lately. First and foremost, you need to know that we don’t find this any more acceptable than you do. We understand that you rely on Sysomos to get business done, to deliver reports and analytics, and…

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Today’s post comes from Kurt Heinemann, Marketwired CMO The Sysomos blog is getting a big upgrade and moving to our parent company, Marketwired.  All the same great content you have grown to expect plus more will now be at The Marketwired Social Blog.  Make sure to add the new RSS feed to your reader or…

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This post originally appeared on the Marketwire Blog, but we could use all the help we can get, so we’re reposting it here for a different audience. Community managers are becoming a big part of most brands’ communication and marketing teams. Over the years we’ve seen this role expand from just a few companies to…

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