Archive for the ‘Samples’ Category

Exploring the Use of Twitter Around the World

In our initial Twitter report published last June, one of the areas that explored were the countries and cities where Twitter was being used. Not surprisingly, nearly two-thirds of unique users (62.1%) were located in the U.S., while the U.K. and Canada were a distant second and third.

Given how much Twitter has grown over the past six months, we wanted to take a new look at global usage to see if there were any major changes. To gather this insight, we explored our Twitter repository between mid-October and mid-December, 2009 in terms of location (country/city) and overall activity (how frequently people tweet).

For location, the most significant difference in users was a surge in Brazil, which accounted for 8.8% of unique users, an increase of more than four-fold from 2% in June. Twitter users in Indonesia accounted for 2.4% of the population, compared with less than 0.5%, while Twitter users in Germany rose to 2.5% from 1.5%.

Meanwhile, the number of U.S. unique users was 50.8%, a sharp drop from 62.1% in June. This suggests the use of Twitter outside the U.S. has experienced significant growth over the past six months.

Here’s a table showing unique Twitter users around the world from Oct. 16, 2009 to Dec. 16, 2009. We explored 13 million unique Twitter accounts that demonstrated tweeting activity within that period.

(Note: In doing our research, we discovered that almost no one is using the geo-location API tool that Twitter launched last August, with only 0.23% of all Tweets tagged with geo-location. To determine someone’s location, Sysomos uses proprietary technology to infer geography based on user disclosed information which does not rely on Twitter’s geo-location API.)

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And here’s the chart from our June, 2009 report.

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In addition to looking at the number of unique Twitter users around the world, we also explored the geographical break-down based on the total number of tweets to determine if there were any differences between the two.

The biggest changes are in the U.S., which accounted for 50.9% of unique Twitter users and 56.6% of total tweets, suggesting that Twitter users in the U.S. are more active than many users around the world.

U.K. users accounted for 8.1% of total tweets, compared with 7.2% of unique users, while Brazilian users account for 6.73% of total tweets compared with 8.79% of unique users.

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As well, we looked at the leading cities in which Twitter is being used. London has the biggest population in terms of unique users with 2.08%, while Los Angeles has 1.63%, Sao Paulo (1.47%), New York (1.44%) and Chicago (1.2%).

Exploring the Use of Twitter Around the World

The table below shows the leading cities by the number of tweets. New York ranks first with 2.37% of all tweets. This compares with the table above in which New York ranks fourth in the number of unique Twitter users. This shows that New Yorkers are very active Twitter users.

Exploring the Use of Twitter Around the World

For more on this Twitter report, check out ReadWriteWeb.

Update: For a more extensive list of the countries and cities with the most Twitter users, check out this blog post. You can find all of our social media reports and whitepapers here.

How Do You Use Twitter?

An interesting part of Twitter’s growth story are the growing number of alternatives to Twitter.com to publish and read updates.

The problem with Twitter.com is it has a no-frills interface that has become far less user-friendly and intuitive compared with third-party tools such as Tweetdeck, Seesmic, HootSuite, CoTweet, Tweepler and Tweetie.

So, how many people are using something other than Twitter.com to use Twitter?

In our first “Inside Twitter” report, which involved indexing 11.4 million Twitter accounts, we discovered that nearly 55% of Twitter users use something else other than Twitter.com. The most popular clients are Tweetdeck (19.7%), TwitterFon (4.5%) and Twitterfeed (3.8%).

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While our report suggests the majority of Twitter users are not using Twitter.com, a new report from Rapleaf suggests that 65% of all updates come from Twitter.com. Twitter via SMS is the second-most popular (6%), followed by Tweetdeck (4%), the mobile Web (4%) and Twitterfon (3%).

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So, how do you use Twitter? If you use something other than Twitter.com, what’s your tool of choice?

What is “Pointless Babble” on Twitter?

There’s clearly a lot of chatter on Twitter that could be described as uninteresting. Things like “My cat is sick”, “I’m going to Starbucks for a latte” or “so what nonsense will go on today?”.

For many people, these kind of updates have little value and attract no attention. You may even wonder why people make these type of updates given they offer little to the overall conversation.
That said, is it fair to describe these updates as “pointless babble” as a recent study proclaimed?
It depends on how you want to define “pointless”. One person’s definition of “pointless” may be another person’s definition of “personal insight” that may be interesting to family and friends.
To categorize 40.5% of the updates on Twitter as “pointless babble” is certainly provocative but it dismisses a lot of updates that many people see as important, insightful or interesting.
For more thoughts on “pointless babble”, check out Chris Matyszczyk’s post on CNet’s Technically Incorrect blog.


A Sysomos Snapshot: Starbucks Embraces Social Media

As consumers tighten their belts these days, they may not be drinking less coffee but Starbucks is discovering they may not spending as much to get a caffeine fix.

To encourage more people to visit a Starbucks, the coffee chain recently unveiled a new advertising campaign. The campaign, happening at a time when McDonald’s is spending $100-million to promote its new line-up of McCafe coffee drinks, saw Starbucks use outdoor posters in six major U.S. cities – San Francisco, Seattle, Chicago, Washington, Boston and New York.

To bring social media into the mix, Starbucks ran a contest in which it is encouraged people to post photos of its posters on Twitter using the hashtag #top3percent.

For more insight into why Starbucks has launched the campaign, the company has put together a behind-the-scenes video featuring CEO Howard Schultz.

To get a sense of how well the news of the Starbucks’ campaign is resonating within the social media universe, we did a query using “Starbucks and Twitter”. What we discovered is the the campaign has been well-received.

In particular, social media participants in New York were very engaged with the campaign and extremely positive about it. This may have to due with the fact New York is a major advertising market so Starbucks attracted a lot of attention for unveiling a major campaign, particularly because Starbucks has now launched a campaign of a this magnitude recently.

So far, the tone of the conversations about the campaign is overwhelmingly favorable with 48% regarding it as positive, 43% as neutral and only 9% as negative.

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As far as where the conversations are happening, 67.2% have taken place in the U.S. with the most activity in California (20%), New York (12.3%), Illinois (12.3%), Massachusetts (7.6), Pennsylvania (7.6%) and Texas (6.1%).

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The Buzzgraph shows the most active keywords within all the conversations happening. The strongest links are between “coffee” and “tweet”, “coffee” and “facebook”, and “coffee” and BBDO”. Obviously, the contest being run on Twitter is attracting a lot of attention. As well, the talk about Facebook likely has to do with the fact Starbucks has 1.5 million fans on Facebook – and 185,000 followers on Twitter. BBDO, meanwhile, is the advertising agency that created the Starbucks’ campaign.

Buzzgraph
From a demographics perspective, the most conversations (60%) are being created by people who are 21-to-35-years-old, while 22.5% have been created by people under 20-years-old.

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Males account for 60% of the participants, and females 40%

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We also did a query looking at “Starbucks” and “Twitter” in the six cities where Starbucks has put up the advertising posters: Seattle (where Starbucks was started), New York, San Francisco, Boston, Chicago and Washington.

The most buzz is coming from New York (40.3%), Chicago (18.1%) and San Francisco (15.8%). New York and Chicago are most active advertising markets, which may account for some of the social media activity.

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New York (on the far right) also ranked as the most positive about the Starbucks’ campaign with an impressive 99% positive or neutral sentiment.

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A Sysomos Snapshot: American Idol 8

With American Idol 8 now down to the final four contestants, we thought it might be interested to take a look at how the popular television show has been doing within the social media universe.

As well, we drilled down to get some insight into how the final contestants – Adam Lambert, Kris Allen, Allison Iraheta and Danny Gokey – were being covered by bloggers.

Needless to say, there’s a lot of interest in the show, although it has dropped since the AI8 started in mid-January. (See the chart below to see the amount of social media activity.)

The decline may suggest the show hasn’t maintained its grip on the audience, or perhaps that some people are waiting until the show’s final episodes before tuning in.

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What’s interesting is AI8’s global appeal. While 58.4% of the social media conversations happened in the U.S., there was a lot of activity in the U.K., Canada, Malaysia, the Philippines, Indonesia and South Africa. In the U.S., most of the activity happened in California, Texas, Washington State, Florida, New York and Illinois.

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Overall, AI8 is the most popular with the 21-to-35-year-old demographic, with women accounting about two-thirds of all social media activity.

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Of the 21-to-35-year-old demographic, 70% of the activity came from the U.S. – 12 points higher than the U.S. overall.

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In terms of sentiment (or the tone of the social media conversations), 21-to-35-years-olds (Chart #1) were less positive than overall users (Chart #2). They were also more negative with 21% of the sentiment negative versus with 11% for overall users.

Chart #1

Demographics
Chart #2

Demographics
In terms of the contestants themselves, the flamboyant Adam Lambert continues to be the most talked about, attracting attention for his singing and risk-taking. Lambert has been on a roll since earning a standing ovation from hard-to-please judge Simon Cowell last month after doing a rendition of Tears for Fears’ “Mad World”.

In the chart below that shows activity for all four contestants, you can see how Lambert (the blue line) has consistently attracted the most attention from bloggers – with the spike being his Tears for Fears performance.

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Lambert (#1) is particularly popular with social media participants under 20-years-old (36%), while Danny Gokey (#4) ranks highest among 25-to-35-year-olds and 35-to-50-year-olds.

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And in terms of sentiment, Lambert (the second group of bars from the left) has received the most positive coverage (73%), while Danny Gokey is just behind at 69%. Allison Iraheta comes in at 62%, and Kris Allen 60%.

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A Sysomos Snapshot: Maersk Alabama

Over the past week, the growing problem of piracy off the coast of Somali was thrust into the spotlight when U.S. Navy Seal snipers killed three pirates who had been holding Richard Phillips, the 53-year-old captain of the Maersk Alabama, hostage in a lifeboat for five days.

The dramatic rescue took place after the pirates were seen holding an assault rifle to the back of Phillips. President Barack Obama authorized the rescue based on the belief that Phillips was in danger of being killed. The snipers were located on the U.S. destroyer Bainbridge, which was towing the lifeboat on a 100-foot line.

To get a better idea of how the Maersk Alabama story was covered by social and traditional media sources, we issued a query using the Media Analytics Platform service.

The graph below shows where coverage took place. As you can see, 64% of it originated from the the United States with a lot of it from California and New York. The Maersk Alabama is a U.S.-flagged cargo ship.

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Males accounted for 83% of the coverage, while 36% of the coverage was conducted by people between 36 and 50 years of age.

Coverage began on April 8 when the Somali pirates attacked the Maersk Alabama about 300 miles off Somalia’s coast. The 508-foot ship was on its way to Mombasa, Kenya to deliver food. Coverage peaked on April 12 after the Navy Seal snipers shot the three pirates.

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Finally, our Buzz Graph shows the major keywords associated with the story.

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Among the leading keywords used are “hostages”, “pirates”, “piracy” and “somali”. The strongest links were between “pirates” and “somali”.