Archive for the ‘Samples’ Category

The Oil Leak Has Been Plugged, But The Talk Continues

On April 20th an explosion occurred on British Petroleum’s (BP) oil drilling rig known as Deepwater Horizon. The explosion caused Deepwater Horizon to sink into the ocean, which in turn broke a pipe causing oil to leak into The Gulf of Mexico. This leak went on for about three months and is being dubbed one of the worst man-made disasters ever. Last Thursday BP finally managed to plug the pipe and stop the oil from flowing out into the ocean.

If you saw any kind of media around this oil spill you may have noticed BP was taking a lot of criticism from everywhere. We thought it would be interesting to see how this event affected their public image in the online social space using our social media monitoring and analytics platform, MAP.

In order to get a fair assessment, we broke our study into three separate time periods; the beginning of the year up to the date of the oil rig explosion (April 20th), the period the leak went on for (April 20 – July 15) and the past week since they plugged the leak.

From the beginning of the year until April 20th there was no shortage of talk going on around BP. Looking at this time period we can see that BP was mentioned in almost 93,000 blog posts, over 202,000 forum posts and in about 244,000 tweets. In this time period we also can see that BP was in good favour of those discussing them with a 76% overall favourable sentiment rating.


Then the day of the explosion came. On April 20th Deepwater Horizon sank and oil started to pour out of the well into the Gulf of Mexico until it was finally plugged up almost three months later. During this time the world couldn’t stop talking about the British oil giant. In the course of this period there were around 602,000 blog posts, 860,000 forum messages and a whopping 4.6 million tweets. This time period also saw their favourable sentiment percentage drop more than 20%. The most drastic change here comes from the negative sentiment around BP rising from 22% to 46%.


Now that the leak has been capped and the oil has stopped flowing into the ocean, there might be speculation that talk and criticism of British Petroleum may have calmed down. Our analysis shows that this not the case. Granted, the leak was only capped a week ago, but talk about it has not seemed to slow down. In the past week there has been over 55,000 blog posts, 42,000 forum mentions and almost 528,000 tweets about BP. Most interesting is that there were more tweets about the company in this last week than there were in the first four months of the year. Also, despite the worst being over (the actual leaking), the overall sentiment of BP has not changed much. The overall sentiment rating still stands at 54% favourable. However, while negative sentiment has not gone down, we did see a slight rise in their positive sentiment from 16% to 19%.


With their positive sentiment on the rise it will be interesting to look again at these numbers in a few months to give a roughly equal time period of measurement and to let the clean up of the spill take it’s affect on both the Gulf of Mexico and the general public talking about it. If BP handles the next few months properly, they may be able to swing the public’s opinion back in their favour. Only time will tell.

Looking At Sentiment of the Upcoming G20

This weekend the G20 descends on Sysomos’ hometown of Toronto in Canada. For those of you unfamiliar with the G20, it’s a meeting between finance ministers, central bank governors and heads of government from 20 of the worlds leading economies to discuss financial markets and world economics.

The event is causing quite a stir here in our own backyard with everyone preparing for heightened security all around Toronto this weekend, but we thought it would be interesting to see what the rest of the online world thinks of this meeting of nations. So, using our social media monitoring and analytics platform we took a look at what the world was saying about the G20 in the month leading up to the giant summit.

While we at Sysomos are hearing a lot of chatter just from our real life neighbors, we can see that it’s not only us Torontonians, but people all over the world that are talking about the G20.

It also appears that the world seems to have a positive outlook on the meeting with an overall favourable rating of 76%.

Although, while everyone around the world seems to be talking about the G20, there appears to be a discrepancy in sentiment between the blogosphere and the Twitter community.

The blogosphere seems to be looking positively towards the summit with an overall 78% favourable rating. Only 22% of what’s being said is negative.

Meanwhile on Twitter a different picture is being painted. Only 2.9% of tweets are positively talking about the G20, while 7.2% are coming from a negative perspective. However, if we take a closer look, it appears that the majority of these negative tweets are coming from people in the Toronto area whose lives are actually being affected and disrupted by the G20 coming to town. Some of these tweets read as follows:

With the G20 poised to start tomorrow, it will be interesting to look back next week and see how the sentiment changes. Check back next week and we will update these numbers and compare.

Exploring the Use of Twitter Around the World

In our initial Twitter report published last June, one of the areas that explored were the countries and cities where Twitter was being used. Not surprisingly, nearly two-thirds of unique users (62.1%) were located in the U.S., while the U.K. and Canada were a distant second and third.

Given how much Twitter has grown over the past six months, we wanted to take a new look at global usage to see if there were any major changes. To gather this insight, we explored our Twitter repository between mid-October and mid-December, 2009 in terms of location (country/city) and overall activity (how frequently people tweet).

For location, the most significant difference in users was a surge in Brazil, which accounted for 8.8% of unique users, an increase of more than four-fold from 2% in June. Twitter users in Indonesia accounted for 2.4% of the population, compared with less than 0.5%, while Twitter users in Germany rose to 2.5% from 1.5%.

Meanwhile, the number of U.S. unique users was 50.8%, a sharp drop from 62.1% in June. This suggests the use of Twitter outside the U.S. has experienced significant growth over the past six months.

Here’s a table showing unique Twitter users around the world from Oct. 16, 2009 to Dec. 16, 2009. We explored 13 million unique Twitter accounts that demonstrated tweeting activity within that period.

(Note: In doing our research, we discovered that almost no one is using the geo-location API tool that Twitter launched last August, with only 0.23% of all Tweets tagged with geo-location. To determine someone’s location, Sysomos uses proprietary technology to infer geography based on user disclosed information which does not rely on Twitter’s geo-location API.)

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And here’s the chart from our June, 2009 report.

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In addition to looking at the number of unique Twitter users around the world, we also explored the geographical break-down based on the total number of tweets to determine if there were any differences between the two.

The biggest changes are in the U.S., which accounted for 50.9% of unique Twitter users and 56.6% of total tweets, suggesting that Twitter users in the U.S. are more active than many users around the world.

U.K. users accounted for 8.1% of total tweets, compared with 7.2% of unique users, while Brazilian users account for 6.73% of total tweets compared with 8.79% of unique users.

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As well, we looked at the leading cities in which Twitter is being used. London has the biggest population in terms of unique users with 2.08%, while Los Angeles has 1.63%, Sao Paulo (1.47%), New York (1.44%) and Chicago (1.2%).

Exploring the Use of Twitter Around the World

The table below shows the leading cities by the number of tweets. New York ranks first with 2.37% of all tweets. This compares with the table above in which New York ranks fourth in the number of unique Twitter users. This shows that New Yorkers are very active Twitter users.

Exploring the Use of Twitter Around the World

For more on this Twitter report, check out ReadWriteWeb.

Update: For a more extensive list of the countries and cities with the most Twitter users, check out this blog post. You can find all of our social media reports and whitepapers here.

How Do You Use Twitter?

An interesting part of Twitter’s growth story are the growing number of alternatives to Twitter.com to publish and read updates.

The problem with Twitter.com is it has a no-frills interface that has become far less user-friendly and intuitive compared with third-party tools such as Tweetdeck, Seesmic, HootSuite, CoTweet, Tweepler and Tweetie.

So, how many people are using something other than Twitter.com to use Twitter?

In our first “Inside Twitter” report, which involved indexing 11.4 million Twitter accounts, we discovered that nearly 55% of Twitter users use something else other than Twitter.com. The most popular clients are Tweetdeck (19.7%), TwitterFon (4.5%) and Twitterfeed (3.8%).

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While our report suggests the majority of Twitter users are not using Twitter.com, a new report from Rapleaf suggests that 65% of all updates come from Twitter.com. Twitter via SMS is the second-most popular (6%), followed by Tweetdeck (4%), the mobile Web (4%) and Twitterfon (3%).

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So, how do you use Twitter? If you use something other than Twitter.com, what’s your tool of choice?

What is “Pointless Babble” on Twitter?

There’s clearly a lot of chatter on Twitter that could be described as uninteresting. Things like “My cat is sick”, “I’m going to Starbucks for a latte” or “so what nonsense will go on today?”.

For many people, these kind of updates have little value and attract no attention. You may even wonder why people make these type of updates given they offer little to the overall conversation.
That said, is it fair to describe these updates as “pointless babble” as a recent study proclaimed?
It depends on how you want to define “pointless”. One person’s definition of “pointless” may be another person’s definition of “personal insight” that may be interesting to family and friends.
To categorize 40.5% of the updates on Twitter as “pointless babble” is certainly provocative but it dismisses a lot of updates that many people see as important, insightful or interesting.
For more thoughts on “pointless babble”, check out Chris Matyszczyk’s post on CNet’s Technically Incorrect blog.


A Sysomos Snapshot: Starbucks Embraces Social Media

As consumers tighten their belts these days, they may not be drinking less coffee but Starbucks is discovering they may not spending as much to get a caffeine fix.

To encourage more people to visit a Starbucks, the coffee chain recently unveiled a new advertising campaign. The campaign, happening at a time when McDonald’s is spending $100-million to promote its new line-up of McCafe coffee drinks, saw Starbucks use outdoor posters in six major U.S. cities – San Francisco, Seattle, Chicago, Washington, Boston and New York.

To bring social media into the mix, Starbucks ran a contest in which it is encouraged people to post photos of its posters on Twitter using the hashtag #top3percent.

For more insight into why Starbucks has launched the campaign, the company has put together a behind-the-scenes video featuring CEO Howard Schultz.

To get a sense of how well the news of the Starbucks’ campaign is resonating within the social media universe, we did a query using “Starbucks and Twitter”. What we discovered is the the campaign has been well-received.

In particular, social media participants in New York were very engaged with the campaign and extremely positive about it. This may have to due with the fact New York is a major advertising market so Starbucks attracted a lot of attention for unveiling a major campaign, particularly because Starbucks has now launched a campaign of a this magnitude recently.

So far, the tone of the conversations about the campaign is overwhelmingly favorable with 48% regarding it as positive, 43% as neutral and only 9% as negative.

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As far as where the conversations are happening, 67.2% have taken place in the U.S. with the most activity in California (20%), New York (12.3%), Illinois (12.3%), Massachusetts (7.6), Pennsylvania (7.6%) and Texas (6.1%).

Location
The Buzzgraph shows the most active keywords within all the conversations happening. The strongest links are between “coffee” and “tweet”, “coffee” and “facebook”, and “coffee” and BBDO”. Obviously, the contest being run on Twitter is attracting a lot of attention. As well, the talk about Facebook likely has to do with the fact Starbucks has 1.5 million fans on Facebook – and 185,000 followers on Twitter. BBDO, meanwhile, is the advertising agency that created the Starbucks’ campaign.

Buzzgraph
From a demographics perspective, the most conversations (60%) are being created by people who are 21-to-35-years-old, while 22.5% have been created by people under 20-years-old.

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Males account for 60% of the participants, and females 40%

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We also did a query looking at “Starbucks” and “Twitter” in the six cities where Starbucks has put up the advertising posters: Seattle (where Starbucks was started), New York, San Francisco, Boston, Chicago and Washington.

The most buzz is coming from New York (40.3%), Chicago (18.1%) and San Francisco (15.8%). New York and Chicago are most active advertising markets, which may account for some of the social media activity.

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New York (on the far right) also ranked as the most positive about the Starbucks’ campaign with an impressive 99% positive or neutral sentiment.

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A Sysomos Snapshot: American Idol 8

With American Idol 8 now down to the final four contestants, we thought it might be interested to take a look at how the popular television show has been doing within the social media universe.

As well, we drilled down to get some insight into how the final contestants – Adam Lambert, Kris Allen, Allison Iraheta and Danny Gokey – were being covered by bloggers.

Needless to say, there’s a lot of interest in the show, although it has dropped since the AI8 started in mid-January. (See the chart below to see the amount of social media activity.)

The decline may suggest the show hasn’t maintained its grip on the audience, or perhaps that some people are waiting until the show’s final episodes before tuning in.

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What’s interesting is AI8’s global appeal. While 58.4% of the social media conversations happened in the U.S., there was a lot of activity in the U.K., Canada, Malaysia, the Philippines, Indonesia and South Africa. In the U.S., most of the activity happened in California, Texas, Washington State, Florida, New York and Illinois.

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Overall, AI8 is the most popular with the 21-to-35-year-old demographic, with women accounting about two-thirds of all social media activity.

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Of the 21-to-35-year-old demographic, 70% of the activity came from the U.S. – 12 points higher than the U.S. overall.

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In terms of sentiment (or the tone of the social media conversations), 21-to-35-years-olds (Chart #1) were less positive than overall users (Chart #2). They were also more negative with 21% of the sentiment negative versus with 11% for overall users.

Chart #1

Demographics
Chart #2

Demographics
In terms of the contestants themselves, the flamboyant Adam Lambert continues to be the most talked about, attracting attention for his singing and risk-taking. Lambert has been on a roll since earning a standing ovation from hard-to-please judge Simon Cowell last month after doing a rendition of Tears for Fears’ “Mad World”.

In the chart below that shows activity for all four contestants, you can see how Lambert (the blue line) has consistently attracted the most attention from bloggers – with the spike being his Tears for Fears performance.

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Lambert (#1) is particularly popular with social media participants under 20-years-old (36%), while Danny Gokey (#4) ranks highest among 25-to-35-year-olds and 35-to-50-year-olds.

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And in terms of sentiment, Lambert (the second group of bars from the left) has received the most positive coverage (73%), while Danny Gokey is just behind at 69%. Allison Iraheta comes in at 62%, and Kris Allen 60%.

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A Sysomos Snapshot: Maersk Alabama

Over the past week, the growing problem of piracy off the coast of Somali was thrust into the spotlight when U.S. Navy Seal snipers killed three pirates who had been holding Richard Phillips, the 53-year-old captain of the Maersk Alabama, hostage in a lifeboat for five days.

The dramatic rescue took place after the pirates were seen holding an assault rifle to the back of Phillips. President Barack Obama authorized the rescue based on the belief that Phillips was in danger of being killed. The snipers were located on the U.S. destroyer Bainbridge, which was towing the lifeboat on a 100-foot line.

To get a better idea of how the Maersk Alabama story was covered by social and traditional media sources, we issued a query using the Media Analytics Platform service.

The graph below shows where coverage took place. As you can see, 64% of it originated from the the United States with a lot of it from California and New York. The Maersk Alabama is a U.S.-flagged cargo ship.

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Males accounted for 83% of the coverage, while 36% of the coverage was conducted by people between 36 and 50 years of age.

Coverage began on April 8 when the Somali pirates attacked the Maersk Alabama about 300 miles off Somalia’s coast. The 508-foot ship was on its way to Mombasa, Kenya to deliver food. Coverage peaked on April 12 after the Navy Seal snipers shot the three pirates.

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Finally, our Buzz Graph shows the major keywords associated with the story.

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Among the leading keywords used are “hostages”, “pirates”, “piracy” and “somali”. The strongest links were between “pirates” and “somali”.