Archive for the ‘Social Media’ Category

The Future Of Investing And The Great Social Shift [Infographic]

A few weeks back the SEC (The Securities and Exchange Commission) ruled that public companies were now free to release their important information though social media channels. Since this ruling there has been a debate in the investment community as to what this means for the future of the industry. Some welcome the use of social media while others are continuing to lobby that the way things were worked just fine.

Because of this debate, we took to the street, Wall Street, to ask the people that this ruling will affect what they thought. We surveyed stock brokers, financial and market analysts, financial advisors, individual traders and fund managers, and made their results into the infographic below.

What we learned by doing this was that Wall Street, and investor relations in general, is changing. As the younger generation that embraces technology is coming into power in the workplace, we found that they are also the new workforce that embraces social media. And for more than just keeping in touch with friends.

We found that the investment crowd under 40 support the SEC’s decision to allow the distribution of information through social media. In fact, 60% of those surveyed and were under 40 said that they regularly consult social channels to research investments. But it’s not just the under 40 crowd. 40% of all survey respondents said that they were using social media to find information.

We also found that 49% of our responders companies blocked social media from the workplace, making it hard for them to use it as a source while at work. However, 48% of those people said that they had witnessed colleagues using personal devices, like a smartphone or tablet, to consult social media for investment information anyways.

It appears that the younger generation of investors is rewriting how business is done, and social seems to be part of it.

What do you think?

Learning from HMV’s Social Media Crisis

Earlier this year, HMV had a social media crisis on its hands. a situation that any digital marketer or PR professional should be able to relate to and, potentially, fear.

HMV’s Twitter account (@HMVtweets) was hacked by an employee, who after being laid off decided to tweet a lot of the company’s internal personnel decisions. A nightmare for any company.

What would you do if this happened to you?

There’s no one right answer, but there is one thing you must do and that is act immediately and have a plan in place.

HMV acted quickly but the story and tweets had already gone viral by the time anything could be done. While the company did many right things during this crisis, there are still lessons to be learned.

You have to be careful the employees who have access to your social media accounts, as well and the backend of your Website. A new employee or someone without senior authority should be trained thoroughly before being given access.

A social media account has great value and can do a lot of good and bad. Make sure there is training protocol and proper supervision, especially in the early going for all social media activity.

Most important, learn from HMV’s situation and be prepared for whatever crisis can occur in the digital arena.

Social + Website Conversion = Success

website conversionWhat are your goals for social media? At the end of the day, what is social media going to do help drive your business?

Maybe it’s customer service, brand awareness, content distribution or, heck, generating sales leads.

In many cases, social media is leveraged to drive inbound traffic. All the time and energy spent on tweets, updates, shares and pins are intended to get people to your Website.

Then what?

In an ideal world, you’re able to meet their needs. It could be more information about your products or services, it be videos, white papers, blog posts, case studies or memberships/subscriptions.

Whatever the inbound goal, your Website needs to perform or, in other words, it has to be optimized to drive conversions.

Given the importance of conversion, it is interesting to see that 53% of companies spent less than 5% of their marketing budgets on optimization.

This news came was part of the Adobe 2013 Digital Marketing Optimization Survey, which includes analysis by eConsultancy. Adobe interviewed more than 1,800 digital marketers in North America, Europe and Asia.

In many respects, conversion (along with driving sales) is one of the dirty little secrets of social media. We spend a lot of time talking about conversations and engagement but why would a brand do anything if it’s not about boosting the business, particularly the bottom line.

Brands should not be shy about using social to get people to convert (aka take an action). Social media is marketing, and marketing is designed to get potential and existing customers to do things.

The worst thing a brand can do is cut themselves off at the knees by having a great social media program but not having a Website that can take advantage of the traffic generated.

Social media and a Website are a great one-two digital marketing punch. Both parts need to work well and be optimized to turn activity into success.

Social Media Drives Big Business

It should not come as a surprise to anyone that social media is becoming more and more synonymous as the main marketing and advertising tool for businesses of all sizes.

There are still some pockets of opposition and the same questions continue to arise, is it worth the investment in time, education and money?

Social media for business has led to growth across the board, mainly in the two important factors of jobs and profits.

The way it drives profit might be slightly more difficult to wrap one’s mind around since it is quite a departure.

There is a direct correlation involving click throughs and promotions. There is also much more high-level branding and communications that take much longer but are very worthy avenue to big business and profitability.

Facebook alone can increase visibility in an incredibly cost-effective way. Consider the cost of getting that kind of impressions in the traditional marketing, communications and advertising sense. Lower cost are a great engine to drive big business.

Impressions lead to dollars and cents and social media lets you go several levels deeper. logic would predicate that if done right it will lead to success.

The kicker is really influence. People listen to their friends and networks, and social media is where people share just about everything on eany topic. If your reputation and voice is sound, the returns will be very positive.

 

 

 

It’s NHL Playoff Time

On Tuesday night the NHL playoffs started. 16 teams are vying for the chance to lift the great Stanley Cup high above their heads and proclaim themselves the 2013 NHL champions. But it’s a long way to owning the Cup soon. And just who will be the teams to play for the Stanley Cup is still yet to be seen. But today, I’m going to use social media data to determine which two teams will be playing in the Stanley Cup finals.

To do this, I used MAP, our social media monitoring and analytics software, to look at talk about all 16 teams in the playoffs. To do this, I looked for mentions of the team name only, not nicknames or abbreviated versions. I broke them down by division and compared all the teams against each other. I pulled up information on the number of mentions that each team received overall, mentions by individual channel and sentiment to compare from the entire (albiet short) regular season.

The following is my findings:

NHL Eastern Division


NHL Western Division

 

Looking st the data above, it’s not very clear to call a winner from either division.

In the Eastern Division it looks like the Ottawa Senators dominated in terms of volume of conversations. They were mentioned over 5 million times in the 101 days of regular season play. The second place team in terms of mentions from the East was the Toronto Maple Leafs, who had just under 2.5 million mentions. However, when I then looked at the sentiment around the teams, Ottawa was tied for the most amount of negative talk about them (20%). They also had the second highest amount of positive talk though (59%). The Washington Capitals, however, had the greatest amount of positive talk surrounding them, with an astounding 69%. But the Capitals also garnered the least amount of mentions over the season.

Then, in the Western Division, the Chicago Blackhawks had the most amount of mentions for the year. When it came to sentiment around them though, they just faired average (which I find strange considering the amazing run they had). The LA kings, who won the Stanley Cup last year, showed an amazing amount of positive chatter about them this season (70%), but fell somewhere in trhe middle of the pack in terms of mentions. I also found it interesting that the San Jose Sharks (who are a decent team in my opinion) got talked about the least over the regular season in the Western Division, but also managed to get the most amount of negative talk (34%) of any team in either division.

As you can see, looking at this data doesn’t make for an easy prediction on which two teams will meet in the finals. So instead of making the prediction myself, I’m going to leave it up to you.

Take a look at the data above and let us know in the comments which two teams (one from each division) you think we are going to see in the 2013 Stanley Cup Finals. Also, feel free to tell us what parts of that data lead to that conculsion.

We’re looking to forward to hearing your thoughts.

Lots Of Positive Sentiment For Jason Collins

Yesterday the latest issue of Sports Illustrated hit the shelves. The cover story featured NBA veteran Jason Collins in an interview where he told the magazine that he was gay. Collins is now being dubbed the first openly gay man in a professional sport. Of course, something like this has gotten people talking.

Using MAP, our social media monitoring and analytics software, I took a look at the talk around Jason Collins and his announcement in social media yesterday. Yesterday, mentions of Jason Collins reached almost half a million. I found that 2,869 blog posts, 7,010 online news articles, 2,799 forum postings and 467,743 tweets mentions Collins or his Twitter handle.

What’s interesting is that before yesterday, there wasn’t much chatter at all about Collins. I looked at his name or Twitter handle in terms of mentions over the past week, and there was virtually nothing before his issue of Sports Illustrated came out yesterday.

The best part about all the talk about Jason Collins is that almost all of it was supportive or neutral. A look at the sentiment of yesterday’s conversation shows an overall 93% favourable rating. 55% of all the conversations I found were deemed to be positive in nature.

And positive the comments were. Many athletes (and everyone else) tweeted out their support behind Collins and his decision to come out in a very public way. The CBC put together a great Storify of athletes and other celebrities, from Steve Nash and Dwayne Wade to Russell Simmons and Dwyane “The Rock” Johnson, sending public praise to Collins. I looked at the most retweeted tweets about him yesterday. The number one was from Kobe Bryant showing support to his fellow basketball player. Funny enough that Jason Collins himself sent out a tweet to thank people for their support, but his tweet came in at the second most retweeted behind Kobe. Also, the 6th most retweeted tweet of the day was from Twitter new comer, Bill Clinton, who says Jason Collins is a friend of his.

CBC Leverages Canadians for Social Media

CBC, Canada’s national television broadcaster, recently launched a fairly aggressive digital campaign aimed at letting Canadians share their stories via a Website called Canada Lives Here.

The idea is simple, the execution is flawless and it should be deemed an early success. Best of all, it shows once again what happens when you have a great idea and leverage social media.

It has a real celebratory tone that feels authentically Canadian and subsequently very CBC – both of which add to its overall look and feel.

It’s important for all digital marketers to realize that if you ask, there’s a good chance you will succeed.

Follow CBC’s model of developing a very fluid process that lets you upload a video that quickly tells your story about Canada.

Remember video requires more effort from your audience, so be aware it could affect activity. Also remember, it is arguably the most effective means of communication in the digital world.

You’re probably thinking you do not have the budget to market an initiative like this the way that CBC does.

That shouldn’t matter. Even if it takes more time than money, a compelling idea should have little trouble finding an audience.

CBC is also offering the ability to contribute via text and photos options, which is a nice move to increase activity and participation.

 

 

 

 

Who Knew: FourSquare is Alive and Well

foursquareThe funny thing about social media is it’s a market dominated by fickleness and new, shiny services. One minute, you’re the belle of the ball, the next you’ve been shoved aside by a cooler, more interesting service.

But as the social media landscape becomes busier and noisier, one of the more interesting developments is how large social networks are thriving even though they may be seen as yesterday’s news.

A great case in point is Foursquare, which used to be red hot but has pretty much disappeared from the conversation.

How many people talk about how often they check in? I suspect the answer is few, if any at all.

Yet, Foursquare as 50 million unique visitors to its Website a month, as well as 33 million registered users. According to The Verge, Foursquare is pressing ahead with new features, including revamped business pages.

So how do we account for Foursquare’s popularity but relatively low profile? How is it that it attracts so much activity but no one really talks about Foursquare?

Perhaps it’s the cool and new factor. Foursquare used to have it in spades. In fact, it was the app for the popolar SXSW conference a few years ago.

Then what happened?

To be honest, I’m not sure why Foursquare isn’t a bigger part of the social conversation. Perhaps it’s a niche service that failed to jump into the mainstream but, nevertheless, has enough users to be very popular.

It could be that location-based services that let you broadcast the places you visit don’t have the same visceral appeal as Facebook or Twitter updates. Maybe there is so much competition that Foursquare isn’t able to attract much chatter.

This shouldn’t take away from how Foursquare has carved a sizable presence within the social landscape. In fact, it demonstrates how there are many thriving social businesses that operate under the radar.

Any other examples of social media services that fall into this category?

Facebook & Instagram: A Beautiful Marriage

Remember a year ago when Facebook shocked the world and purchased Instagram for $1-billion? It seemed crazy at the time, didn’t it?

As it turns out, it was a match made in heaven, and Facebook once again proved that it knew what it was doing.

For digital marketers, you’ve had a year to discover and embrace Instagram and get on the bandwagon. It’s a marriage that can help you achieve your digital goals.

The best thing Facebook did was let Instagram be itself and grow naturally.

This being said, since coming under Facebook’s wing, Instagram has improved as a social network by leaps and bounds.

Adding profiles, new filters, extra translations amongst other features, Instagram is a great way for companies to visually share their story.

Facebook’s guidance, brand power and digital reach has allowed Instagram to reach great heights, while growing exponentially in terms of users.

You don’t have to be a particular kind of organization to use Instagram to your advantage; you really just need a story to tell.

This excited part in social media will hopefully yield even more positive marriages like this one. As digital marketers, you have to be ready to pounce.

Have you explored Instagram since it became party of Facebook? Do you enjoy the new features?

Apple’s Stock Not Affecting What People Are Saying

Earlier this week Apple released it’s latest earnings report. In the report the company said that they did better than expected in bringing in revenue. Despite the good Q2 report, the Apple stock had been going down lately. In fact, it hit the lowest it had in years. This intrigued me, so I wanted to know what people were saying about this and it turns out the dropping stock didn’t stop people from loving the company.

Using MAP, our social media monitoring and analytics software, I looked for talk about Apple in the past week. In that time period I found 1.7 million mentions. There were 83,638 blog posts, 88,658 online news articles, 335,307 forum postings and 1,250,667 tweets.

Looking at the talk about apple spread out over time shows that when the company released their earning results talk about them rose. The numbers were made public on Tuesday and we can clearly see the talk rise from then on in blogs, news and Twitter. For some reason, the report had the opposite effect on forums.

While all this talk was on the rise, a look at some of the key conversations from blogs going on at the time were indeed talking about Apple’s stock price.

Despite this talk about the fallen Apple stock, it didn’t seem to have much of an effect on the greater public. When I looked up sentiment across all channels, Apple was still getting a lot of positive talk. In fact, they have an overall 87% favourable rating. The company is seeing 47% of the conversation about it being positive and only 13% negative.

So, despite what investors are thinking about Apple by selling off their shares, it seems that the company is doing well according to their earnings report, but even better in the publics’ eye.