Archive for the ‘Technology’ Category

This Christmas is Powered by Social Media

Around the office we always love to hear and share stories of what our clients are doing with Sysomos. Every so often there’s a story that’s just so cool we have to share it with the world. This is one of those stories.

In Union Station, here in our home town of Toronto, stands a 30-foot Christmas Tree that relies on social media Christmas spirit to light it up. Created by Tribal DDB for Canadian Tire, a Canadian national retailer, the tree takes positive Christmas chatter in social media and uses the data to light up the 30,000 LED lights strung around it. Each colour of light represents Christmas spirit coming from a different social channel. White lights represent social networks like Twitter and public Facebook statuses, red for blog and forum posts, green for online news, and blue lights for messages sent through text message and on ChristmasSpiritTree.ca. The more social media spirit that comes in at one time the brighter the tree shines. As well, there are a few easter egg words (#santa, #snowflake, #magic) that you can send to the tree to make it do some pretty fancy light patterns.

Using Sysomos Heartbeat, we pull in a list of 50 Christmas keywords, in French and English, such as Santa, Christmas or elf from social media talk across Canada. We then analyze the sentiment of the messages pulled in. From there all the positive mentions get sent through an API to a machine designed to turn the social media Christmas data into a spectacular light show. This is the worlds first Christmas tree powered by Christmas spirit and social media and we’re really excited that we were able to be a part of it.

You can view a livestream of the Christmas tree in action at ChristmasSpiritTree.ca.

As well, take a look at this video that talks a bit more about how the Christmas Spirit Tree works:

Have a happy holidays from all of us here at Sysomos!

What Happened at Blog World: Some Social Media Stats

Last week I had the pleasure of attending Blog World in Los Angeles. Blog World is one of the largest North American social media conferences and brings together people from all over the world to learn and discuss social media, meet new people in the social media world, see old friends and of course, have fun doing it all. I had a great time over the three day conference and even though I was at our Sysomos booth most of the time, I was still able to keep track of what was going on through social media.

Using our Sysomos social media monitoring and analytics tools, I decided to take a look back at some of the statistics that came out of Blog World. Over the three days of the actual conference I was able to find 933 blog posts, 336 online news articles, 18 forum posts and 24,402 tweets talking about Blog World.

Usually when I do analysis on events Twitter is the dominant channel. That’s no surprise given the nature of the medium. It’s an easy and quick way to share information, so when you’re sitting in a conference you’re able to quickly share tidbits of information that you think others who aren’t there would also like to know. In the case of Blog World, the tweets greatly over shadowed the mediums and it’s even more apparent when you see it as pie chart.

However, Twitter is a great way to get information to people who couldn’t actually be there. From those 24,000 tweets about Blog World there was a potential reach of 199 million impressions. 44.49% of the tweets were original tweets. However, 36.35% of the tweets were retweets. That means that a good portion of the tweets about Blog World, meaning information from sessions and other discussions, were people passing on the talk to even secondary sources and beyond.

The conference also had people all over the world talking about it. A look at where tweets about Blog World were coming from shows us that people around the world were either at the conference, retweeting tweets from the conference or discussing the information that was coming from it.

Next I pulled up a word cloud that shows us some key themes from all three days. As you can see by the range of words below the conference seemed to span a wide range of social and digital topics. We can see words like “marketing,” “mobile,” “bloggers” and networks like “Facebook,” “Twitter” and “blogs.”

Lastly, for my look at Blog World as a whole I pulled up the sentiment analysis around it. Looking at sentiment across all mediums it’s very apparent that most people enjoyed the conference and what they heard. Negative sentiment only accounts for 3% of the entire conversation while positive makes up 58%.

I then wanted to break down the days. First I compared talk on each of the days by share of voice. The first day, November 3rd, had the most talk and accounted for 41% of the conversation. Some of this may be due to people showing up and trying to find people to meet up with, but as you’ll see from the buzzgraph coming up, that doesn’t show as one of the main themes for the day. Friday accounted for 32.2% of the conversation and Saturday only 26.6%.

Next i pulled up buzzgraphs for each day. While a lot of different subjects are evidently talked about each day, there clearly is a difference in what stands out each day. For instance, the words with strong connections on Thursday all seem to be about speakers. We can see strong connections to names like [Chris] “Brogan,” “Jostein” “Svendsen” and “GuyKawasaki.”

Thursday

From Friday we can again see a range of topics and speakers as key parts of the conversation, but there’s one specific topic that stands out. On Friday there seemed to be a lot of talk about making money by blogging. This is evident by very strong connections to the words “blogger” and “blogosphere” and those are connected to “monetize” and “monetization.”

Friday

Lastly, Saturday seemed to focus around two main things. The first was one with “iJustine,” internet celebrity, and the second was about the “Tricaster,” a portable device for putting together quality video productions. What’s also interesting about this day’s buzzgraph is that there is less words in it than the other days. This is most likely because there was less activity on Saturday as we saw in the share of voice between days. Because of this, the conversation was more focused on a few larger topics rather than on a wide range as the other days where more activity was happening.

Saturday

Lastly, using Heartbeat, which was tracking the entire conference, I decided to pull up a list of the 10 most influential Twitter handles around those three days of the conference. These are the Twitter handles with high authority rankings that were tweeting, being retweeted and mentioned the most over the course of the conference. They were:

  1. @Ford
  2. @MariSmith
  3. @Problogger
  4. @mayhemstudios
  5. @prosperitygal
  6. @WeBlogtheWorld
  7. @TedRubin
  8. @chrisbrogan
  9. @markdavidson
  10. @blogworldexpo (the official Twitter account of the conference)

That’s it for my overview of Blog World. I had a great time, some great conversations with great people and can’t wait to do it again next year. Were you at Blog World? Were you following along online from home and work? Let us know if you had any part of Blog World and what your thoughts on the event were.

Marketwire+Sysomos do MOvember!

Halloween may be over, but the time to change your appearance is about to begin again. November has arrived, but to many this month has taken on the new name of MOvember. MOvember has become a worldwide phenomenon where men donate their faces to grow moustaches in the name of raising money for prostate cancer research. The movement has grown larger and larger every year since its inception and this year will be no different.

Using Sysomos MAP, we took a look back at the social media activity from last year’s MOvember. Over the month of November 2010 we found 12,117 blog posts, 2,721 online news articles, 13,353 forum posts and 322,136 tweets mentioning MOvember.

While MOvember was started in Melbourne, Australia, it has since turned into a global spectacle. Men all over the world now look forward to growing hilarious soup strainers across their upper lips. This heat map below shows where all the tweets from 2010’s MOvember were coming from, and we expect this year to show even more.

While the rest of the world is getting ready to put their faces in upper-lip-lockdown for the month, we’re no different here at the Marketwire & Sysomos offices. We’re getting in the spirit here by pitting our different regions against each other in a friendly competition to raise the most money and to sport the best mustaches. Feel free to find your favourite or local Marketwire+Sysomos office and cheer on their moustachesby donating. You can find our teams at:

You’ll be able to watch our progress on Facebook at the Marketwire Fanpage and the Sysomos Fanpage.

We’re also happy to announce that we will be working directly with the official MOvember team in helping them track social media conversations throughout the month. We’re very excited about this.

Interested in a little more info about MOvember? I had the pleasure of meeting Adam Garone, the founder and CEO of MOvember, a few weeks ago at TEDxToronto. We sat down to discuss what MOvember is all about and how social media plays a role in spreading the word. Check it out below (and please don’t mind the shoddy camera work; my normal camera man was out that day):

Movember from Marketwire + Sysomos on Vimeo.

Happy MOvember everyone and get those moustaches growing!

Phone Wars: What the Fans Say

Yesterday I got to attend an event put on by some friends of mine here in Toronto called AndroidTO. The event was interesting as they featured two streams of information. One room focused on the development side of things, while the other looked at the business side. And although the event was focused around the Android platform, there was plenty of talk about mobile devices in general.

As I hid in the back from Android fanboys with my iPhone I started to think about the difference of the two operating systems. I did a quick search and found a chart from eMarketer that showsUS  market share for phone operating systems. Turns out that iOS and Android are fairly close, but iOS  is the dominent OS.

This, however, wasn’t enough for me. So, I turned to the world of social media to see which was talked about and praised more, and what people were saying using MAP, our social media monitoring and analytics platform. I started by looking at a quick comparison of talk between the two over the past six months. We can see from the following popularity chart that iOS is clearly talked about more than Android. Even more in the past few weeks because of iOS5, the iPhone 4S and the death of Steve Jobs.

If we look at this in terms of share of voice, it actually shows that the iPhone software is holds 71.4% of the conversation while Android only makes up 28.5%.

I then broke these numbers down to look a bit deeper into tak about each of the platforms. In terms of Android talk over the past six months, I was able to find 2.7 million blog posts, 1.1 million online news articles, 3.4 million forum posts and 8.7 million tweets mentioning the OS.

 

Next I looked at the iOS numbers. Here I found 4.6 million blog posts, 1.6 million online news articles, 6.1 forum posts and 27.8 million tweets about the iPhone operating system.

I then compared what people were saying about each. I first looked at buzzgraphs around each phone operating device. It was interesting to see the difference in conversations by the most connected words. In the buzzgraph about the iPhone iOS we can see that a lot of talk seems to be about hardware including other devices that run the OS like the “iPad” and “iPod.” However, when I looked at the buzzgraph about Android, talk seemed a bit more broader. In the Android buzzgraph we can see some hardware talk such as the companies that make Android devices like “HTC” and “Motorola,” but we can also see an almost separate conversation that seems focused on the software side of things like “app” and “gingerbread” (one of the Android OS platform iterations).

Lastly I decided to compare the sentiment around each operating system. This comparison I found most interesting. Here I found that although the iOS has more talk about it, it doesn’t make it better in the eyes of the people talking. When I looked at the sentiment for iOS I found that 37% of the talk about it was positive while 13% was negative. In terms of Android though, the Google operating system only had 12% of it’s conversation as negative while 41% of the talk was positive. These numbers meant that iOS has a favourable rating of 87% while Android came in at 88%.

iOS

Android

The eMarketing report I looked at showed that both Android and iOS were very close in terms of market share. After looking at the data around talk of each in the social space, I’d say they’re close as well. The iOS software definitely has more about it, but a lot of that is due to people’s addiction and fascination with Apple hardware. Android, on the other hand, has less talk about it, but a better favourable rating and people seem to talk about it’s software and not just the hardware it runs on.

Should ROI Really Be About More Sales?

When it comes to return on investment from social media, there’s a lot of dancing around about how to measure success, including metrics such as better customer service, a strong brand and market intelligence.

But, at the end of the day, shouldn’t the only metric that really matters be higher sales?

After all, why invest the time, effort and money into a marketing and sales activity if it doesn’t ultimately drive sales? Higher sales and profits are the most important metrics for a business so why not make social media accountable to them?

Sure, there are other goals for social media, which shouldn’t be discounted or summarily dismissed. But for all the talk about social media about engagement, conversations and relationships, it is interesting to see how more sales gets lost in the mix.

In some respects, it’s like sales is seen as a dirty word because social media is not a hard sales medium. There are few companies that directly drives sales through social media.

Instead, social media is used as a vehicle to raise awareness of a company and its products/service so it can be better positioned as a sales option when a consumer decides to make a purchase.

Although sales may not happen on social media, social media does, in part, have to justify its existence by helping to drive sales. If a company can’t see the connection between its social media activity and sales, then it has to take a close look at what its social media activity is doing.

Is YouTube the Most Important Social Media Service?

Here’s the thing about social media: it fueled by innovation and creativity while being layered with many elements of human nature.

Over the past five years, our lives have been significantly changed by social media but there is heated debate over which services have been the most influential in our lives.

I would suggest the social media service with the most impact is YouTube. It can even be argued that YouTube is one of the greatest innovations in the modern era. Social media services come and go – Friendster, Bebo and MySpace – but there will most likely never be a substitute for YouTube.

Granted, you have to acknowledge the popularity of other social media networks when discussing the success of YouTube given they have allowed YouTube videos to be easily embedded. Even on its own, YouTube was worth the $1.6 billion that Google paid for it, and has seen very few speed bumps during its rise.

If is a knock against YouTube and its success, it has been the use of illegal content to attract in users. This might be accurate but it is a small part of its success, if not a mere footnote.

YouTube has been difficult to monetize but it seems to be overcoming that hurdle as well given in-stream advertising among other ventures coming into play. In fact, at this point in time the future is incredibly bright for YouTube when you consider people spend about one billion minutes on YouTube each day collectively.

Smartphones have only helped YouTube as they all come with video cameras and the ability to upload content instantaneously. This has turned just about everyone into amateur auteurs, while filling the coffers of YouTube.

Some would argue Facebook is the predominant social media serviced while others would suggest Twitter but from my perspective YouTube rules the social media universe, and with apologies to Vimeo, there isn’t a strong competitor in sight. At least, for now.

Sysomos MAP Now Integrates Google+

Google+ may be the new kid on the social network block, but that hasn’t seemed to hinder it in any way. Making it’s debut just over three months ago, Google’s own social network now boasts over 50 million users. Despite the fact that brands have not been officially invited to join in on the Google+ party yet, it doesn’t mean that people aren’t already there talking about them.

This is why we’re super excited to announce today that Sysomos MAP is the first social media monitoring and analytics tool to incorporate Google+ into it’s arsenal. MAP users can now search out key public conversations that pertain to them in the Google+ network. These searches can also be done using boolean operators so that you can find the conversations that matter most and cut through the noise. Sysomos is so far the first and only monitoring and analytics company to allow brands to do this.

 

Not only will MAP users now be able to search out public conversations on Google+, but Sysomos is also bringing it’s industry leading analytics to the party. Users will be able to view a buzzgraph, which shows how words are being used and connected to the search term(s), for their searches. As well, we’re also very proud to say that our industry leading sentiment analysis will be applied to Google+ just as we do with other social networks we cover.

 

MAP is already a tool that is unique to the industry by allowing in-depth research and analysis that enables users to tap into social media conversations with unlimited search results from within a two-year revolving window to identify key influencers, topic and themes; gauge sentiment and competitive position and dig deep into data to uncover age, gender, profession, location down to city level and more. With our latest edition of Google+ we’re happy to make this tool even more unique and useful. This is our first iteration of working with the Google+ platform and expect many great updates to be coming shortly to make searching and gaining insights from Google+ in MAP even better.

If you’re already a Sysomos MAP user, please don’t hesitate to contact your account manager to find out more or ask questions about searching Google+ within the platform. As well, keep your eyes out for an email highlighting this and other great Sysomos updates coming a bit later in the week.

End Of An Era: Talk and Tribute to Steve Jobs Through Social Media

Last night I was sitting down to write a blog post about the sentiment around Apple’s iPhone event that happened on Tuesday (which wasn’t nearly as bad as you would have thought by looking at the tweets I saw in my stream). But just as I sat down to write I took a quick peek at my Twitter stream and couldn’t believe what I saw. Steve Jobs, founder and long time CEO of Apple and inspiration to geeks everywhere had passed away. I didn’t know if it was one of those Twitter rumors or not, but a quick visit to apple.com confirmed that for the second time in almost as many months I’d have to do a last minute change on what I would write about because of news about Steve Jobs.

I saw this news just after 8pm(EST) last night after not seeing anything on the internet for the past hour and a half. By then, Twitter was already exploding with people talking about the untimely passing of the tech mogul. It took a little while for the news to sink in and I spent a bit of time reading what people were saying throughout my various social networks before I decided that I need to start tracking this through our Sysomos software. At 8:30pm(EST) I used MAP and did a search for the following terms that I thought would show up or already saw people using: “steve jobs” OR stevejobs OR ripsteve OR ripjobs OR ripstevejobs OR #stevejobs OR #ripsteve OR #ripjobs OR #ripstevejobs OR #stevejobs. At this time, which was still shortly after the news broke I was already able to find 1,081 blog posts, 1,790 online news articles, 618 forum posts and 249,042 tweets containing my search terms yesterday.

It’s important that I point out at this time that while the tweets were starting to pour in about Jobs passing, a lot of those blog posts and news articles at that time were still from a bit earlier in the day and were likely talking about Jobs in relation to the Apple iPhone event from the day before. I actually pulled up a buzzgraph at this time as well to see what all the talk was currently about and found that I was right, it was too soon for it all to be about Steve’s death. The following buzzgraph shows that talk at this time was still focused around iPhones, but it changed as time went on.

I decided to keep following how the talk of this progressed as more and more people heard the news and took to social media to talk about it with their friends and peers. By 9:30pm(EST) I found that all the mediums had started to really pick up and tak about Steve Jobs. At this time there was 1,905 blog posts, 3,836 online news articles, 1,483 forum posts and 570,414 tweets.

I then continued to track the numbers of Steve Jobs talk through the night at different intervals. Half an hour after my last check, at 10pm(EST) numbers had risen to 2,298 blog posts, 4,752 online news articles, 2,156 forum posts and 636,924 tweets.

And through the night, numbers looked like the following:

Midnight(EST)

1am(EST)

4am(EST)

8:30am(EST)

I took my final screen grab at 9:30am(EST) this morning. By this time, everyone that was sleeping when the news first broke would have been awake and heard about Jobs. At this time there was 13,611 blog posts, 33,484 online news articles, 27,832 forum posts and 2.5 million tweets about Steve Jobs in about a 24 hour time span. This is very reminiscent to how talk of Bin Laden’s death spread through social media.

At this time as well, our buzzgraph which shows words being used in conjunction with our search terms had also significantly changed. While the buzzgraph I saw at 8:30pm was still focused on words that reflected Tuesday’s iPhone announcement, this morning it was now filled with words of people talking about their sadness of Jobs death an stories and accomplishments of his life.

I also took a snapshot of where all the tweets were coming from. By just taking a quick look at this map it’s easy to see that Steve Jobs had an effect on people around the globe and these people had taken to social media to talk about it.

Steve Jobs was a visionary that changed the world of technology forever. Without his iPod, I don’t think that the MP3 would have caught on as quickly as it did. Even people who could be considered to be Jobs’ main competitors knew how much he had changed the world and they weren’t hesitant to pay their respects to the man. Google put a very minimalistic tribute to him right on their main search page. Blackberry (RIM) sent out a tweet with their condolences and even Bill Gates, who some may have considered Jobs’ number one competitor in life, wrote a short piece on his personal blog to pay his respect.

 

 

It’s no question that today is a sad day in the world of tech. Steve jobs was a visionary and a leader in the industry. He will be very missed by many people, myself included, but if the numbers that showed talk about him in only about 12 hours are any indication, he will not be forgotten.

Sysomos Business Library for Social Media Featured Content: The Market Has a Memory

Last month we were thrilled to introduce our Business Library for Social Media. The Business Library for Social Media is our home to resources to help all the areas of your organization make the most of social media. Inside you’ll find white papers, reports and webinars, providing use case examples, application ideas and other unique content for those responsible for product development, customer service and sales, and professionals in digital, public relations and marketing agencies.

For the month of September, our feature white paper is The Market Has A Memory: How to Leverage it for your Next New Product Development Initiative. Inside we examine the differences between short and long-term social media monitoring and delve into ways that long-term monitoring can actually help you make the most of the future. Learn how to leverage social media conversations to improve your product development initiatives, how to gather that information, and how to apply that knowledge to deliver better products. The white paper also looks at:

 

  • How to identify trends and target markets as they evolve to help you bring new products and product features to market at the right time and to the right audience
  • Track the evolution of public perception of your product and brand—i.e., changes in public opinion, shifts in customer needs and wants, etc.
  • Spot seasonal shopping and buying trends
  • Establish benchmarks for how long it will take for a new product to catch on and begin generating buzz on the social web
  • Identify key influencers in the social sphere who are talking about your products—whether the commentary is good or bad

This white paper was designed specifically to help your organization make smarter decisions for the future using current and past data, something that everyone should be taking full advantage of.

Download your free copy of The Market Has A Memory now. And don’t forget to check out the rest of the Business Library for Social Media for other helpful resources including our upcoming webinars.

 

 

Google + Motorola Gets People Talking

The future is mobile. We hear that all time in the social media and tech fields, and if it wasn’t very apparent before, it became so this week. In a huge move, and the biggest business story (so far) this week, Google made it’s place in the mobile space even larger by purchasing the mobile division of Motorola. Motorola was most known for their cell phones, especially in the early 2000′s. Recently they have been manufacturing devices that run their own operating system, but have been doing a lot of work around phones and tablets running Google’s Android OS. Now Google has made a power play in the mobile space by purchasing the phone and tablet maker rather than only putting their mobile OS on other peoples hardware.

This event wasn’t taken lightly in the business world, nor by the techies in social media. I decided to take to MAP, our social media monitoring and analytics platform, to see just what people have been saying about Googles latest acquisition. By looking for posts in the past week that contained both Google and Motorola I found over 23,500 blog posts, 22,800 online news articles, 14,000 forum posts and 111,600 tweets.

While my search was done to look at the past week, a view of all these mentions graphed out over time shows that most, if not all, of the talk occurred in the past few days. The highest peak being the morning of the announcement.

To get a sense of just how big this news was, I looked to see how far the word had spread. Usually tech company stories tend to be talked about a lot in tech areas of the world, but when you’re Google and make a big move such as this, it gets a lot of people talking. The map bellow shows where tweets that contained Google and Motorola were coing from round the world, and as you can see, the deal had people around the world talking.

Next I decided to look at what people were saying about Google’s acquisition. By pulling up a buzzgraph, which shows us the words used most in connection with our search term, I was able to get an idea of what all the posts were talking about quickly. It seems that “12.5″ seemed to be the most talked about thing, which is the price in billions that Google paid for Motorola’s mobile arm. From there we can see that the most connected words are “mobile” and “Android”. Another word with a strong connection is “patent” because a lot of people were speculating that Google purchased Motorola Mobile more for the patents they own on mobile hardware than the actual phones they’re producing now. Interestingly enough, we can also see that there was a great talk about Google’s competition such as “Apple”, “Microsoft” and “Samsung” (which runs Android OS, and isn’t full competition yet, but may become so now that Google will be manufacturing hardware to run Android as well).

Finally, I looked at the sentiment that surrounded all the posts. Looking at this we can see that a lot of people think that Google buying Motorola Mobile was not a bad idea as only 9% of all of the conversation was negative.