Archive for the ‘Tips & Help’ Category

New Webinar: Going Back to the Future: Reading the Market’s Memory for Product Development Initiatives

For those unfamiliar with the Sysomos Business Library for Social Media, it is a resource center we’ve filled with content to help your entire business really succeed at implementing and using social media. Currently you can find reports, white papers and past webinars focused on how different parts of an organization can effectively use social media. As part of our ongoing efforts at the Business Library for Social Media we are proud to announce our next free webinar.

Join us on September 21 when Paul Gillin, principal independent content management consultant and writer, with co-host Nygel Weishar, Sysomos’ social media and community relations specialist, will present “Going Back to the Future: Reading the Market’s Memory for Product Development Initiatives,” a free one-hour webinar. This webinar will take a look at how you and your business can use social media monitoring to successfully develop new and exciting products for your customers.

Product development is one of the most costly, time-consuming, and risky aspects of a business. Bringing the wrong product to market can mean millions in lost time, revenue and human resources. Today’s smartest manufacturers and service providers are using long-term social media research to gauge exactly what the marketplace wants. This webinar, together with Sysomos’ September featured white paper, “The Market Has a Memory: How to Leverage it for your Next New Product Development Initiative,” will equip organizations with practical applications for using long-term social media monitoring as a form of market research to track industry trends to drive successful product development. Attendees will learn more about how to:

  • Identify trends and target markets as they evolve to help you bring new products and product features to market at the right time and to the right audience
  • Track the evolution of public perception of your product and brand
  • Spot seasonal shopping and buying trends
  • Establish benchmarks for how long it will take for a new product to catch on and begin generating buzz on the social web

Webinar details:

  • What: Free webinar “Going Back to the Future: Reading the Market’s Memory for Product Development Initiatives” (#blsm)
  • When: Wednesday, September 21, 2011, 10 a.m. PDT / 1 p.m. EDT
    Note: The session is 60 minutes in length and is archived for later viewing. All registrants receive access to the archived webinars.
  • Who: Paul Gillin (@pgillin) principal independent content management consultant and writer, and co-host Nygel Weishar (@nweishar) Sysomos’ social media & community relations specialist

Free Webinar: The Search For Social Media Synergy

Tomorrow, May 26th, we at Sysomos are proud to be teaming up with Marketing Sherpa to present The Search For Social Media Synergy.

Many organizations are now able to measure the direct financial value gained from social marketing by strategically integrating it with search engine optimization to increase the volume and quality of leads. As a result, these marketers are not only projecting ROI, they are proving it. In this free webinar we will be exploring how social media and search can work together to benefit your business.

Some other things you will learn in this webinar include:

  • Why social media marketers are using SEO to improve inbound marketing performance
  • Five key trends in social media and search engine optimization integration
  • Why a social marketing architecture is critical to generating B2B leads
  • The CMO priorities and perceptions that are driving social marketing ROI
  • How to calculate the ROI from B2B social marketing campaigns
  • Identify what to measure, why and how
  • The key relationship metrics for tracking

Don’t delay as spots are limited. Click here to sign up now for this free webinar.

Title: The Search for Social Media Synergy
Date: Thursday, May 26, 2011
Time: 1:00-2:00 p.m. EDT
Presenters: Sergio Balegno, Director of Research, MECLABS/MarketingSherpa
Melinda E. Van Patter, Account Executive, Marketwire

Extreme Savings Through Social Media

I don’t watch a lot of reality TV. In fact, I don’t really watch any, but thanks to my roommate, earlier this week I was introduced to TLC’s Extreme Couponing. For those of you unfamiliar with the show, it’s a series that follows a shopping trip by the kings/queens of savings as they turn large purchases into pocket change. These people stack coupons on top of in-store savings on top of other deals to get the best deals I have ever seen in my life. In the episode I watched I saw a woman go to the grocery store and purchase over $1,900 worth of items for only $103. It was one of the most incredible things I had ever seen.

The show got me thinking though. Not everyone is as extreme as the people featured on this show, but everyone loves a good deal if they can find one. Not only do people like to find a good sale, but they usually like to share it as well. What better place to do that than via social media? So, I decided to a little investigating using MAP, our social media monitoring and analytic software.

Doing a search for the terms “sale” or “coupon” showed me that for the past six months there has been 13.2 million blogs, 10.3 million tweets and 9.3 million forum postings mentioning these two words. Granted, not all of them may be using them in the context that I was looking for, but I was searching out of sheer curiosity and not exact  scientific proof.

What was most interesting about my findings was that different mediums seemed to peak in their sale and coupon talk at different times, and not all around Christmas as I had initially thought they would have.

I broke the mediums down to get a better idea of just when the sale and coupon talk was happening. On Twitter I found that the most talk about sales and coupons happened right around American Thanksgiving. This is most likely due to all the sales that happen the day after, known as “Black Friday”, the day that everyone starts their Christmas shopping. People were talking about all the deals they had found and were sharing with others where to go to get these savings.

Over in forums, I found a large spike around the same time as on Twitter. However, it’s interesting to note that there was continuous talk about sales and coupons almost all the time, so the Black Friday spike doesn’t look as large as it does on Twitter.

I found looking at blogs to be the most interesting though. I expanded this chart to show a year’s worth of activity to show you what I mean. During the year there is a build up of talk about sales and coupons that one would think would peak around the same time that Twitter and forums do, but instead blog talk peaks in January.

Just to be sure that this peak wasn’t due to the sale of a large company, I dug deeper into the January spikes. Looking at the analysis from our buzzgraph though, it shows that most of the words being used had to do with actual sales and coupons and not some big sale of a large company. Perhaps this is due to retailers having to clear out leftover stock from the holidays.

Something else interesting I found while investigating this was who was actually talking about these deals. In blogs I found that women were talking about sales and coupons most by holding 70% of the blog conversations.

However, over in the forums, males were the dominent conversation drivers at 74% of the conversation. I couldn’t find any real explanation for this other than a guess that males are more likely to post in a forum than females (but again, that’s just a guess).

Lastly, I decided to do all of you loyal readers a favour. I decided to help you find the best deals through social media by putting together some lists of the top Twitter accounts and forums that talk about coupons and sales.

Top Twitter Accounts Talking About Sales and Coupons:

Top Twitter Accounts Talking About Sales and Coupons:

Do you know of any great places to find deals and coupons online? Do us a favour and share them with us and our readers in the comments.

Happy shopping!

Introducing Our New Resource Center

Our goal here at Sysomos is to continuously help you and your company make the most of social media. Be it by constantly updating our product line to better suit the ever-changing needs of our customers, providing interesting and relevant blog posts and by constantly educating our community through webinars and speaking engagements.

With that in mind, we are proud to announce the launch of our new Resources Center on our website. In this section of our website you will be able to find information that can help you and your brand make the most out of using social media. This section will be continuously updated with new content designed for people just starting out with social media all the way to the more advanced social media professionals.

Our first addition to the Resource Center is the presentation Different Types of Social Media Channels. Inside you will find introductions to some of the most popular social media channels; blogs, Twitter, YouTube, Facebook, forums and message boards. As well, the presentation points out different ways in which each of these channels can be used along with some real life examples of how existing companies are using them.

In the blogs section we explore different kinds of blogs and how they can be used. For example, will your blog be done to shed insight on what is happening within your company? Will it be insight from someone like your CEO? Will it focus on your industry? Will it show that your brand is a thought leader in your industry? Or, will your blog be used internally for your employees only? Will you have one or many blogs? With explanations and examples of each style you will be more informed to make the right decision for how your company will approach social media.

Please take a look at our new Social Media Resource Center and keep checking back for new and updated content. Also, please leave your comments on the content and what you would like to see in this section in the future.

Please Join Us For #smmeasure

I’m pleased to announce that starting this Thursday, July 29th, Sysomos will be co-hosting a chat with Marketwire called #smmeasure. Every week at noon (EST) we want to discuss everything to do with social media measurement.

I hope that you will participate in this chat where everyone can share their ideas, experiences, and personal and best practices in this area. In a world where we are still learning, our best tool is to share information with each other. That’s why I’m very excited to hear some of your thoughts and share some of my own.

Here are the official details:

Who: Nick Shin, social media specialist, Marketwire
Sheldon Levine, community manager, Sysomos

What:  social media measurement Twitter chat focusing on social media and analytics.

When: Weekly one-hour chats every Thursday

9:00 am PST
11:00 am CST
12:00 pm EST

Why: To initiate ongoing discussions about social media and analytics surrounding it. Hopefully, we’ll all learn a thing or two.

Hashtag: #smmeasure

This week’s topic:

  1. Most important elements to measure in social media
  2. Tools to measure social media

How to participate:

  • Use hashtag #smmeasure.  I recommend using Tweetchat or Tweetgrid.
  • Tweet @smmeasure for topics or questions you’d like discussed or answered.  We’ll take these into consideration for our next chat session!
  • Please tell a friend to tell a friend.

Can’t wait to chat,

Sheldon

Sysomos, Now a Marketwire Company

Sysomos, Now a Marketwire Company A hallway discussion in 2005 led to the creation of Sysomos. Today, we are excited to announce that Marketwire Inc. has acquired Sysomos. Marketwire is a dominant leader in press release and content distribution, and workflow solutions for public relations, investor relations, journalists and communication professionals.

We started working on several social media analysis problems as a challenging research project in 2005. A lot has changed since then.

Today, Sysomos is a profitable business. We operate the most advanced social media monitoring and analytics platform, collecting and processing more than a billion new online conversations a month. We have two very successful products in our portfolio: MAP and Heartbeat.

Thousands of brands around the globe are using analytics from the Sysomos platform. The list includes boutique and international agencies, mid-sized companies and some of the world’s biggest brands such as Microsoft, Procter & Gamble, Coca-Cola, Disney and Shell.

Most important, we have been fortunate to build a team that consists of some of the most talented and dedicated individuals, bringing together innovation, technical leadership and superior customer service. As a very important milestone in our corporate evolution, we are now part of the much larger Marketwire family.

As the communications industry moves forward, the union between Marketwire and Sysomos makes perfect sense. Our common goal is a customer-centric approach to apply technology to meet the challenges of communicating in an ever-changing environment. Together, we will bridge the established world of communications services and the rapidly changing social media landscape.

Marketwire’s products and services will integrate social intelligence from the Sysomos platform to provide public relations and investor relations professionals, marketers and advertisers with better tools for their business needs. New products are in development to holistically address the needs of modern communications professionals. The integrated platform will have emphasis on ROI and measurable results to drive value.

Together, we are set to become the global leader in the communications industry. Continue reading the complete press release.

Nick Koudas & Nilesh Bansal
Sysomos Co-founders

Frequently Asked Questions

Q: I am a Sysomos user, how does this affect me?
A: If you are using any of our services (MAP, Heartbeat and Audience), you will continue to have access to them, along with the great support and superior customer service. Nothing changes except you now have access to resources and expertise of a much larger company.

Q: How does the acquisition affect enhancements to the Sysomos platform and new products?
A: We will continue to frequently release new product features and updates frequently. All three products – MAP, Heartbeat and Audience – will continue to evolve. Our engineering team is already working to develop more to meet your needs.

Q: What brings Sysomos and Marketwire together?
A: There is a natural fit and synergy between Marketwire and Sysomos. With access to thousands of clients, both teams will work together to revolutionize the communications industry. This synergy creates a set of unique offerings that will define the evolution of corporate communications. Sysomos will continue to lead the social media landscape, and smoothly integrate its products with Marketwire services. This union shows it is possible to keep pace with technological and sociological changes in communication and information sharing, and stay one step ahead and set the new standard.

Q: Who will be leading the team?
A: The two founders of Sysomos, Nick Koudas and Nilesh Bansal, will continue to lead the Sysomos division of Marketwire as President and CTO respectively, along with Michael Nowlan, Chief Executive of Marketwire.

Q: How do I get access to your products?
A: That’s simple; just contact our sales team at sales@sysomos.com, and we will send you all the details and pricing.