Posts Tagged ‘analytics’

Weird Al Knows How To Stay Relevant In The Digital Age

weird-al-mandatory-funIn a world where everyone is competing for attention via whatever screen happens to be in front of your eyes at the time, it may not always be that easy to get people to pay attention. Add to that, being a musical genius, but to a relatively niche audience, that’s been in the game for over 30 years. How do you get people to pay attention?

Well, if you’re Weird Al Yankovic, you go on a musical marathon across the web.

Last Tuesday, Weird Al, the king of the parody song, released his latest album entitled Mandatory Fun. But rather than let the record companies release one song as a single and handle the promotion, Al took matters into his own hands to make sure that his new songs spread across people’s computer screens.

Weird Al did a promo for his latest album by releasing a music video a day for songs from the album that was aptly called #8videos8days. Every day for 8 days a new Weird Al music video appeared online, but always in a different place, which really added to the genius of this promotion.

Weird Al is no stranger to stirring up attention when he has a new album release. Dating all the back to 1984, Weird Al would go on TV stations that played music videos (back then being MTV and Much Music in North America) and take them over for a few hours at a time with what he called Al TV.

But today, there’s no real music channels left on TV as people have switched their focus to watching more and more things online. Especially music videos. So, in true fashion of understanding his audience and today’s youth, Al took things online as well.

Weird Al teamed up with some of the most trafficked websites that show videos, with a focus on sites that show humour videos, and released a video a day across these networks. Some of the websites that Al enlisted for help include popular humour video sites like Funny Or Die and College Humour, but also video networks with a bit more of a spread than just funny videos like Yahoo! Screen,  Nerdist and even the Wall Street Journal.

By doing this, not only did Weird Al get to promote himself across a wide variety of channels that could offer him different kinds of exposure, but each website where he released his videos promoted Al as well by being able to say “this video is exclusive to our site.”

Then, to tie all of the sites and work together, Weird Al promoted the whole thing with the hashtag #8videos8days so that those that were interested just needed to search for that hashtag to find where the video of the day was being posted.

The whole thing was rather genius.

So, how did the whole thing work out? We took to MAP, our social media monitoring and analytics software, to quickly check.

A search for mentions of Weird Al or his Twitter handle @alyankovic over the 8 days of his promo (July 14-21) show that he was mentioned in over 287,000 social conversations. We found Weird Al being talked about in 3,301 blog posts, 3,513 online news articles, 26,621 forum postings and 254,008 tweets.

Sysomos MAP - Activity Summary

Now, these aren’t the same numbers as you’d see when Beyonce releases an album, but they’re still quite impressive for an artist who falls into a very niche category.

The idea was to get people interested in Weird Al again, and it seemed to work. On top of all those mentions he received over those 8 days, it was also impressive to see the interest rise around the world. Below is a geo-location heat map that shows where tweets about Weird Al were coming from, and they were coming from everywhere.

Sysomos MAP - Geo-Location Heat Map of Tweets

Weird Al has always seemed to be a master of promoting himself and we think that he’s brought that mastery into the digital age for his latest album.

What can you learn from him? Know where your audience spends their time online. Learn to diversify and don’t spend all your energy on one channel when you can cover many that actually make sense to target. And most importantly, do something interesting that will grab your audience’s attention.

What do you think? Let us know in the comments.

And, if you want to see all 8 of Weird Al’s new videos you can view them on his official webiste, but here’s our personal favourite in which he parodies Robin Thicke’s Blurred Lines to call out how people butcher the English language (which we run into a lot as we spend a great deal of time in social media and it drives some of us crazy):

Derek Jeter Eclipses The MLB All Star Game

RE2PECTOn Tuesday night Major League Baseball’s best of the best gathered in Minnesota for the annual All Star Game. This event is a highlight for all baseball fans every year as they get to watch all of their favourite players play together for one night only.

This year though had a bit of an extra special element to it. This year was Derek Jeter’s last time to appear in the All Star Game as the very well known and soon-to-be hall-of-famer will be retiring from the game at the end of this season. And while the game itself was a great one to watch, Jeter’s last appearance seemed to be the focus of everyone watching.

Using MAP, our social media monitoring and analytics software, we were interested in looking into how the All Star Game resonated in social media. When we looked up direct mentions of the All Star Game or their official hashtag, #ASG we found nearly half a million mentions of the game on Tuesday. These mentions consisted of 677 blog posts, 544 online news articles, 2,166 forum postings and 495,468 tweets.

Sysomos MAP - Activity Summary

As we started to dig a bit deeper into the actual conversations happening in social media that contained mentions of the All Star Game, we started to see a trend. Looking at our buzzgraph of conversations across all channels, we found that Derek Jeter’s name seemed to have the strongest links to almost all points of conversations around the All Star Game.

Sysomos MAP - Buzzgraph

We then looked at some of the most retweeted tweets that came from conversations around the game. Of the top 5 most retweeted tweets about the All Star Game every single one made mention of Derek Jeter.

Sysomos MAP - Most Retweeted Tweets

The trend continued when we looked at the top hashtags also being used when people were tweeting about the All Star Game. Of the top 10 hashtags being used, 5 of them were in reference to Jeter; #Yankees (Jeter’s team for his 20 year career), #DerekJeter, #Jeter, #RE2PECT (which is from a Nike’s Jordan brand commercial paying homage to Jeter) and #FarewellCaptain (because Jeter is the Captain of the Yankees and arguably the whole MLB).

Sysomos MAP - Top Twitter Hashtags

Even on Instagram, Derek Jeter seemed to be the focal point of the All Star Game. A search for the #ASG hashtag being used on Instagram came up with 105,331 photos, and if you look at the sample of photos below you can see that most of them also seemed to focus on Jeter.

Sysomos MAP - Instagram Activity Summary

After seeing all of this, we decided to look into just how much talk on Tuesday actually focused on Derek Jeter. So, we plugged his name and all of the hashtags mentioned above (minus the #Yankees one) into MAP and found something incredibly interesting. Mentions of Jeter on Tuesday totalled over 690,000. 906 blog posts, 2,390 online news articles, 1,417 forum postings and 686,132 tweets all made mention of Jeter. Those numbers eclipse mentions of the actual All Star Game by almost 200,000.

Sysomos MAP - Activity Summary

Do you think that the MLB veteran deserved all this attention? Did he steal the thunder of the rest of the All Star Game and the other players involved? We want to know what you think in the comments.

And finally, just because we do love and respect the man, here’s the Nike Jordan’s RE2PECT commercial (which is also just a fantastic tribute to a legend). Enjoy.

 

Which Hashflags Waved Highest During The World Cup?

After a super exciting 32 days, the World Cup is finally over.

Not only was the game play throughout the tournament exciting, with 171 goals scored to tie for the most goals scored during a World Cup, but the social activity around the event was a whole event itself to try and keep up with.

One of the cool things that was abundant in the social media world during the World Cup was Twitter allowing users to display “hashflags” for the countries they were supporting. Launched just a days before the tournament started, Twitter allowed users to display country flags right in their tweets by simply typing in a # with the three-letter country code beside it.

List of all Hashflags from Bleacher Report

We thought that the hashflags were a genius way for both Twitter to get a little more involved in the World Cup (past the tremendous amounts of real-time talk during the matches) and for fans to show their support for the team they were cheering on. But how much were these hashflags used?

We took to MAP, our social media monitoring and analytics software, to find out just how many times each hashflag was raised. We plugged in the hashflag hashtags and searched over the 32 days of the World Cup to find out.

What we found was actually quite interesting. As it turns out, how a team actually performed during the World Cup didn’t always correlate to how often their hashflag was used.

While Germany took home the World Cup, their hashflag was actually beat out by Argentina’s who came in second in the tournament. This may not be so surprising after seeing our post last week that showed Germany wasn’t getting as much support in social media from their homeland as Argentina was going into the finals.

The United States also showed great pride for their team during the tournament with their hashflag being the fourth most used of the 32 teams, beating out the Netherlands who actually placed third in the tournament.

For the full counts of each hashflag, see the chart below:

Total Counts For Country Hashflags Over 32 Days of World Cup Play

We also put all of the hashflag count numbers into a pie chart so that you could visually see the difference in the share of voice each country’s hashflag garnered throughout the World Cup.

Share of Voice for All World Cup Hashflags

We also thought it would be interesting to look at how each of the hashflags was used over time. It’s no surprise here to see that each country’s hashflag would spike in usage on days when they played a match. Below is a chart of all 32 team’s hashflag usage spread out over the 32 days of the world cup. Unfortunately, 32 teams in one chart makes it incredibly hard to read, so below that we’ve also broken down the charts to only include 8 teams, or 2 groups from the original group play round, at a time.

Popularity Chart of All World Cup Hashflags

Popularity of hashflags for Groups A & B

Sysomos MAP - Comparison Popularity Chart of Hashflags from Groups A & B

Popularity of hashflags for Groups C & D

Sysomos MAP - Comparison Popularity Chart of Hashflags from Groups C & D

Popularity of hashflags for Groups E & F

Sysomos MAP - Comparison Popularity Chart of Hashflags from Groups E & F

Popularity of hashflags for Groups G & H

Sysomos MAP - Comparison Popularity Chart of Hashflags from Groups G & H

Lastly, we hope that you were keeping an eye on our Sysomos #WorldCup Hashtag Tracker during the tournament. This dashboard was used to visually show where mentions of the official #WorldCup hashtag were coming from. In addition to showing where the hashtag was actually being used over the course of the tournament, we were also keeping a running tally of which countries were using the official hashtag the most. Now the the World Cup is over, we have the final tally and without further ado, here’s the top 10 countries that used the #WorldCup hashtag over 32 days of play:

Sysomos #WorldCup Hashtag Tracker - Top 10 Countries

We’re curious if any of these numbers above surprise you? Let us know your thoughts in the comments.

World Cup Finals: How Argentina and Germany Look in Social Media

World Cup 2014As of yesterday evening (in our local time zone) we now know that after 28 days of World Cup fever the entire world will be watching Argentina and Germany play in the finals.

This year’s World Cup has a been a very exciting one. Both in terms of the matches played and also the social media activity that has been going on during the tournament. This World Cup has seen a flurry of social media activity from fans cheering on their team to some incredible memes based on events during the tournament.

But what has the social activity around our two final teams looked like? That’s what we wanted to find out as we get set for the final match this weekend. So, we took to MAP, our social media monitoring and analytics software, to explore the mentions of Germany and Argentina.

The first thing we did for this quick analysis was to look at number of mentions of each team from the start of the World Cup (on June 12) up until yesterday. Here we found that Argentina has a greater share of voice across social media channels beating out Germany 61% to 39%. However, neither team seems to be lacking in mentions as Germany amassed 22,680,311 mentions in those 28 days, while Argentina saw 35,378,525 mentions.

Sysomos MAP - Share of Voice Comparison

Where all of those mentions were coming from is the interesting part though. When we broke down those mentions of each team by source, we found something very interesting. When both Germany and Argentina were being talked about in blogs and in online news articles, the two seemed quite even. In both blog posts and online news articles the split was 51% to 49% with Argentina getting just a few more mentions than Germany. Then, when we look at forum postings, we find that Germany mentions bested Argentina by almost 150,000 mentions. However, when it then came to Twitter (which is the leading social network for real-time World Cup chatter), Argentina saw almost 13 million more mentions than Germany did.

Sysomos MAP - Share of Voice Comparison by Source

The difference in Twitter mentions seems quite staggering at first, but then we found something interesting. We took a look at where mentions of each team were originating from across all channels.  When we looked at the mentions of Argentina we found that the country making the most noise was (not surprisingly) Argentina. Almost a quarter of all Argentina mentions came from their own country who has been showing their support throughout the World Cup.

Sysomos MAP - Breakdown of Mentions by Country

But then when we looked at where mentions of Germany were originating from, we found that most of them weren’t coming from Germany. In fact, Germany doesn’t seem to be that active in supporting their team… at least through social media. Germany actually came in 4th in terms of mention of their own country behind the USA, UK and Spain. That lack in social support from their own country can help explain the huge difference in mentions of each country.

Sysomos MAP - Breakdown of Mentions by Country

Some may argue though that it’s not the number of mentions that a team gets, but rather the intention behind those mentions. To understand the intentions behind those mentions we looked at the sentiment around each team. According to industry leading sentiment analysis engine Argentina has seen a 80% favourable rating during the World Cup. 22% of all mentions about Argentina have been positive, while 20% have been negative.

Sysomos MAP - Overall Sentiment

While Germany hasn’t seen as many social mentions during the World Cup as Argentina, they do have a much better favourable rating, coming in at 81%. While their favourable rating comes in just 1% higher than Argentina, the details show that they actually seem to have a larger percentage of their mentions being positive. Germany has seen 27% of all their mentions being positive and only 19% negative. So, just because they aren’t being talked about as much, it doesn’t necessarily mean they are worse off than their final rivals in any way.

Sysomos MAP - Overall Sentiment

One last interesting chart we want to share with you is our popularity chart, which shows the mentions of each team spread out over the time of the World Cup so far. We just found this one interesting because you can actually see what days each team played on just by looking at how their mentions spike on game days. Take a look:

Sysomos MAP - Popularity Comparison Chart

So who do you think is going to win the World Cup this year? Argentina or Germany? The team with the most social mentions or the team with the most positive sentiment? Let us know your thoughts in the comments.

And, for some more World Cup social media fun, be sure to check out our Sysomos #WorldCup Hashtag Tracker which is showing off where tweets containing the official #WorldCup hashtag are originating from in real-time.

Sysomos MAP and Heartbeat Updates: Tumblr, YouTube and Facebook

Let’s just say we’ve been busy. Very, very busy. 

At Sysomos, we’re always working behind the scenes to make our technology better. Whether it’s delivering greater speed and accuracy, or more data and more potent analytics, our ongoing mission is to provide you with the best social intelligence out there — so that you can make the kinds of business decisions that drive future success. With that in mind, we’d like to share some of the major enhancements we’ve made lately, including the addition of Tumblr to our ever-expanding data set.

We’ve put Tumblr on the MAP. 

Earlier this year we announced our partnership with Tumblr. Today we’re thrilled to announce our all-new Tumblr integration, which gives you the ability to glean insights from the full breadth of Tumblr’s data, has been added to MAP. In fact, you can search for mentions using text-based queries among all eight Tumblr data types — from photos, text, audio and video, to quotes, answers, links and chats. And you can evaluate those mentions using Overall Sentiment, Word Cloud and Buzzgraph analytics. Perhaps best of all, you can get started right now.

Sysomos MAP - Tumblr Search Results

Sysomos MAP - View Tumblr Posts

Sysomos MAP - Tumblr Buzzgraph

 

You’ll love (not just ‘Like’) more Facebook results in MAP.

Enter search terms as usual and you’ll notice something right away: a lot more Facebook results. Why? We’re now pulling in tons more Facebook data. More data = more results. And that’s the kind of math everyone loves to do.

Run YouTube Analytics without skipping a Heartbeat.

You can now view no less than 17 of the most popular YouTube Channel metrics — including Geographical, Playback, Traffic Sources and Device, as well as Basic and Daily metrics — right from within the Heartbeat platform, without having to log in to YouTube.  All that’s required is a one-time permissions process in which your YouTube Channel administrator (maybe that’s even you) grants Heartbeat access to retrieve the metrics. Here’s a sample of how some of these new metrics will look in your Heartbeat:

Sysomos Heartbeat - YouTube Views

Sysomos Heartbeat - Youtube View Duration By Country

Sysomos Heartbeat - Youtube View Duration by Device

 

As always, if you’re already using MAP or Heartbeat please contact your account team with any questions.

If you’re not already using MAP or Heartbeat, please feel free to contact us to learn more about these great new updates and our software overall.

Five Key Takeaways From San Francisco

Today’s post was written by our CEO, Jim Delaney

Social And The Customer Intimacy Imperative

The other week’s Social and the Customer Intimacy Imperative event (#SysomosCII) was a resounding success for the Sysomos team. We brought together some of the brightest minds and biggest brands, and cultivated an outstanding discussion about the next frontier of social: the intersection of data, predictive analytics and revolutionary customer experiences. I cannot thank our speakers and attendees enough for such an inspiring conversation.

The Customer Intimacy Imperative is an age-old problem, but the solution is a moving target that continues to shift as technology advances and culture evolve. The sheer amount of raw data available through social networks means that brands, large and small, MUST engage through social channels or risk devastating consequences of irrelevance and ineptness.

Whenever I’m in the company of other leaders at industry events — either as a host or a participant — I’m always amazed by how much I learn. While I could go on for days about all the kernels of wisdom that were shared last Tuesday, I’ve whittled my list down to five key takeaways from #SysomosCII:

1)     Look forward, not backward: No longer is it enough to look back to see what happened and why it happened. Customers want brands to anticipate their needs. The social web is a focus group of hundreds of millions providing insightful data that brands can use to anticipate future needs.

2)     LOTS of data: Too much data perhaps. Social is pervading the marketing team into other reaches of business. The data is driving new business models as innovative brands are leveraging social data in the decision making process. (@RMB, @chuckhemann, @znh)

3)     Analysis gap: Either in talent or technology, brands need to better understand the “social cocktail” globally in terms of differences between cultures and market segments. The skews of relevance are paramount to help determine ROI. (@RMB, @chuckhemann, @znh)

4)     Be able to take a punch: Social data is disruptive to traditional marketing. Expect questions. (@MasonNelder)

5)     Audience is a privilege: The fundamentals of marketing still apply today. We want customers to trust us and communicate with us. Respecting the customer-brand relationship will foster loyalty, and loyalty will drive revenue… ROI! (@petershankman, @jbmustin)

These takeaways barely scratch the surface of what the future of marketing might look like. But you can be sure that we’re going to see some amazing new developments in the coming months that will define that future. In the meantime, stay tuned as we continue to share insights from #SysomosCII.

Watch The World Light Up With The #WorldCup Hashtag

The Group Play round of the FIFA World Cup is officially over and we’re about to head into the Round Of 16, also known as the Knock-Out Stage today.

The tournament has already been generating a ton of buzz from soccer (excuse us, football) fans from around the globe. While half of the teams that started the tournament have officially been eliminated, we don’t expect to see interest wane from global fans until a winner has been declared.

To help us show that, just in time for the start of the Round Of 16, we’re excited to launch our Sysomos Global #WorldCup Hashtag Tracker.

Sysomos Global #WorldCup Hashtag Tracker

(Click on the dashboard image above to be taken to the real dashboard)

Starting today and running through the end of the World Cup on July 13th we invite you to watch our dashboard to see where the #WorldCup hashtag is being used in real-time.

Every time someone around the world sends a tweet that contains the #WorldCup hashtag our dashboard will capture that tweet and display a soccer ball blip on our global map corresponding with their location. This will give you an idea of just how many people from all corners of the world are watching the matches and joining in on the real time conversation.

And, just to add a bit of competition for fun, we’ll also be keeping a running tally on the righthand side of the dashboard of the countries who are using the #WorldCup hashtag the most.

So, please tweet along with every game and watch yours and millions of others’ tweets light up our dashboard. Also, every tweet you make with the #WorldCup hashtag will help your country to make it higher on our #WorldCup hashtag counter.

Which country is going to win the World Cup this year? Which country is going to be making the most noise on Twitter about the #WorldCup? Only time will tell, but we’ll be anxiously watching and waiting to find out.

Where Does Twitter Think LeBron Is Heading? [Infographic]

If you’re a basketball fan you’ve likely heard about LeBron James over the past few days. Even if you’re not a basketball fan you’ve likely heard that as of July 1st LeBron will officially become a free agent.

Earlier this week, James made the announcement that he would not be optioning the final two years on his current contract with the Miami Heat. This means that as of July 1st any team from around the NBA can try to court King James to come and play for them.

Ever since the announcement was made, basketball fans all over the world have been speculating as to where the Power Forward may head next… if he heads anywhere new at all (he can still sign back on with the Heat with a completely new contract). LeBron’s name is being tossed around the internet with a slew of possibilities of teams from ones that seem like they could happen to ones that people would just love to see (like James coming to play for Raptors in our hometown).

So what are the most popular choices for where LeBron may wind up?

We used our powerful Sysomos software to look at Twitter conversations about LeBron James to try to figure out where the majority of people think he’ll be headed to for the 2014-15 season. We looked up LeBron’s name with appearences in tweets along side every NBA team to see which team was being favoured by the general masses. The following infographic shows the top 15 teams people are thinking he may head to.

NOTE: For this infographic we left out mentions of James along side the Miami Heat as they were seeing above average mentions for being the team he is leaving and the Cleveland Cavaliers as people are comparing this to when he left them in 2010.

Where Is LeBron Headed? A Sysomos Infographic

 

What do you think? Do you think the mass voice of Twitter is right? Where do you think LeBron James will be playing next season?

The Customer Intimacy Imperative: What You Need to Know

Social And The Customer Intimacy Imperative

We’ve been counting down the days until our big San Francisco event, Social and the Customer Intimacy Imperative. Taking place tomorrow, June 17th, at The Battery, we are looking forward to hearing the industry’s game-changers and noise-makers discuss the future of social media. And we invite you all to follow the conversation! @Sysomos will live tweet the event using the hashtag #SysomosCII.

Throughout the event we will hear visionary social leaders talk about big data, predictive analytics, and customer experiences through interactive Q&A sessions, presentations, and a keynote address.

We can’t wait to kick things off with Rob Bailey, CEO of Datasift. He will be sharing his thoughts on combining social data with business data.

Also be sure to tune in for exclusive insights from Chuck Hemann, executive director of GolinHarris, Zachary Hofer-Shall, senior manager of the Twitter Ecosystem, and Mason Nelder, director of social and digital strategy for Verizon. They will be speaking about how to harness data for the insights that drive better customer experiences.

Wrapping things up is our keynote speaker, Peter Shankman, founder of The Geek Factory Inc. You may have seen our Q&A with Peter posted on our blog last week, and we are excited to hear what he has to add tomorrow on “Nailing Customer Loyalty in an Age of Social, Mobile and the ADHD Consumer.”

Social and the Customer Intimacy Imperative will shine a light on the information, thoughts and opinions shaping the world of social media by bringing together the latest thinking in the world of social. Don’t miss out on joining the conversation in this rare opportunity. Be sure to chime in with your opinions and questions throughout the event.

Have a question for one of our speakers? Tweet at them using the hashtag #SysomosCII. All of their Twitter handles can be found below:

 

Want To Win On Twitter? Think Like A Good Host

By Jeff Cann, 

It’s often said that social media is much like a cocktail party: intimate, engaging, and an opportunity for the host to meet new people and give guests a truly memorable evening. For a brand, social media is not much different. While it was once impossible to imagine that your favorite running shoe company or baseball team could ever talk to you personally, brands and customers now have that opportunity each and every day.

So that all brands can be incredible hosts, I would like to share three best practices for throwing the best Twitter cocktail party you can.

1)     Don’t always talk about yourself. 

A very quick and easy way to audit what type of content your Twitter handle creates is to look at the proportion of Tweets that are Re-Tweets, @Replies and Regular Tweets.

McDonalds

MAP - from-mcdonalds

What should your mix look like?  Because different industries will see different levels of engagement, as well as utilization of Twitter as a customer service channel, there is no magic formula. But ensuring that you’re proactively and reactively engaging with customers and potential customers more than you’re broadcasting news about yourself is always the first step to becoming a good host.

2)     Work the room and play to your audience

One thing all of your customers have in common is the fact that they have purchased your product or service. While this may bind the whole crowd together at a very basic level, there will always be very distinct groups and interests within that crowd, making a one-size-fits-all approach not only difficult, but largely ineffective. Cocktail parties are no different. Guests all share something in common, but groups of folks can and will congregate and engage in very different conversations. In a nutshell, it’s the job of social analytics to show brands who these groups are and what the people in those groups are talking about.

Heartbeat - Scripps - Food measure

Using the Communities report in Sysomos Heartbeat, brands can uncover who the most influential community members are, and what the theme of their group’s conversation is. By leveraging this information, you can provide value to the group’s conversation and spend your time (and resources) wisely by targeting the folks who know the most about a topic.

3)     Host your party at the most convenient time

Depending on where you are in life, a 6pm cocktail party may be infinitely more appealing than one that starts at 11pm. A brand’s audience is no different.  So if you’re going to host a party, you may as well do it at a time that works well for the majority of your guests.

rolling rock

MAP - Rolling Rock

Given that your followers are your guests, look to make announcements, host online chats and execute campaigns based on the times when their base engagement rates are highest. Sounds simple, but it will give a big boost to your chances of success.

 

While social brings with it new challenges and opportunities, the overall objective from a marketing standpoint has never changed: get the right message to the right person at the right time. Following the three best practices above will ensure that you’re not only a good host, but that your brand is positioned for success and capitalizing on the tremendous opportunity that social represents.

 

Since joining Sysomos during its startup days in 2009, Jeff Cann has experienced the impact and spread of social across virtually all industries and job functions. With 14 years of client service and client management experience, including seven years exclusively in web and social analytics, Jeff brings a unique data- and client-focused lens to Sysomos. In his current role as Sr. Director of Client Experience, Jeff manages a team of Social Media Specialists responsible for client usage, adoption and success of Sysomos applications.