Posts Tagged ‘e-mail’

Raindrop: Take Control of Your Inbox

Ever since e-mail emerged as a mainstream communications tool, there has been a battle to control the inbox. Even the most disciplined people have trouble managing the ever-growing number of e-mail messages flowing into their inboxes.

Unfortunately, the problem is getting worse as social networks create entirely new inboxes replete with updates and private messages from Twitter, Facebook, Skype, MySpace, Flickr and LinkedIn. For many people, things are getting or have already out of control.

Fortunately, there’s a growing number of players trying to solve the inbox problem. Among them is Mozilla, best known for its popular Firefox browser. Mozilla recently announced a new project called Raindrop.

In unveiling Raindrop, Mozilla said it’s “an effort that starts by trying to understand today’s web of conversations, and aims to design an interface that helps people get a handle on their digital world.”

At its core, Raindrop is focused on automatically dividing your inbox into the messages that are important, and those that can be dealt with later. By effectively managing or prioritizing your e-mail and social media messages, Raindrop is hoping to help people take control of their inboxes.

When Raindrop is released in the coming months, it will be interesting to see if Raindrop can actually wrestle our inboxes to the ground.

Fore more thoughts on Raindrop, here are some blog posts from TechCrunch and Mashable. As well, here’s a video from Mozilla that describes the project:

Raindrop UX Design and Demo from Mozilla Messaging on Vimeo.

GMail’s Rep Takes a Huge Hit

GMail’s outage yesterday attracted a lot of attention, particularly from people who really rely on the e-mail service for their business and personal lives.

To get a better handle on how people reacted to GMail being unavaiable, we used MAP to focus on the sentiment before and after the outage.

On Monday (August 31), the social media conversations about GMail within 83% positive (44% positive and 39% neutral), while only 17% were negative.

GMail (August 31)

Not surprisingly, GMail’s reputation has taken a major hit today (Sept. 2) as only 71% of total social media activity was positive (35% positive and 36% neutral), while negative conversations soared to 29% from 17%.

GMail (Sept. 2)

What’s particularly interesting is there are significantly more negative conversations happening within the U.K. (33%), compared with the U.S. (20%).

We also looked at the most common keywords within social media conversations. At the core was “outage” with strong links to “Google” and “IMAP” –  Internet Message Access Protocol that lets you download messages from GMail’s servers to your computer to access e-mail.

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