Posts Tagged ‘facebook pages’

Is Facebook Killing Corporate Web Sites?

As more companies drive consumers to their Facebook Page, does it mean the corporate Website is going to fade into the background?

As Facebook continues to evolve its services, the need for corporate Web sites may start to shrink. Unless you have an e-commerce element to your Web site, Facebook can meet most of a user’s needs.

Clearly our love and adoption of social media has started to impact the need to communicate with companies and brands on their Web sites.

This has unfolded as Facebook has given brands the opportunity to create pages that have more bells and whistles. The customized tabs mimic a Web site, and let information, contests and multimedia content to easily exist.

The logic is simple: why would a Web user leave Facebook to travel elsewhere? They are voluntarily choosing to spend so much of their time logged in to and engaging on Facebook. Brands need to migrate more of their Web activity and communication tactics to social media, rather than try to trump it.

As well, brands that do not rely on e-commerce may want to look at investing more in their Facebook strategies. This is not to suggest companies should stop running their Web sites but it time to realize they have to put more money and time into managing fan pages, and connecting with their audiences on Facebook.

Corporate  Web sites will not be the “radio killed by the video start”, but the reality about social media is you need to anticipate trends. Your audience is telling you where they want to be and how they want to be communicated with. It’s time to listen.

The Advantages and Disadvantages of Google+ Pages

As discussed in a prior post , the social media tug of war between Google and Facebook is now officially an arms race.

Google+ has worked hard to establish a social media foothold and, in the process, take some marketshare from Mark Zuckerberg & co., despite the polarizing affects of Google+.

With more than 40 million users, Google+ is now a digital arena with the potential to become another valuable resource for brands to find their audiences. Similar to Facebook, Google+ Pages is a free service that will provide brands with another place to establish a strong digital foothold and establish stronger relationships with consumers.

Truthfully, the similarities between Google+ Pages and a Facebook Fan Page are eerily present. That said, there are some benefits that separate Google+ from Facebook Pages, and should appeal to both sets of users (brands and users). These include a thorough search element, a new SEO tactic by utilizing the “+1”, and much more focused demographics due to their “circles” feature. These are distinct differentiators.

The detractors already have their claws sharpened, pointing to security issues and lack of administrative ease as negatives. Right now, the competition for the hearts, minds and focus of brands is being won by Facebook. But does this has much to do with Facebook’s familiarity as opposed to the above mentioned disadvantages?

Facebook’s familiarity and strong brand is definitely a part of it but you can’t deny that Facebook executes their Facebook Pages remarkably well. The newsfeed, ads and tab features, which essentially create a website within the Facebook margins, make for an engaging communication experience for brands and fans. And from sneak-peeks, Facebook Pages are going to become a lot more Website-like in the near future. Google+ also lacks in comparison to Facebook when it comes to engagement features such as contests and polls.

With social media there is always the reticence to never be “the first in the pool”. This can explain the trepidation we are seeing with Google+ and Google+ Pages. But as we have learned, what is in second place today can easily pull ahead tomorrow. The torch can be reluctantly passed in the blink of an eye.

The challenge for Google+ is making itself more relevant and valuable to brands, particularly given brands have to determine much time, energy and money they will invest to having a social media presence. For Facebook, the launch of Google+ Pages means it needs to continue to innovate and force Google+ to continue to play catch up.

Many Facebook Pages Are Overkill

There are more than 15 million Facebook Pages, which reflects how many companies believe their use is a great way to access the more than 700 million users around the world.

One of the realities of Facebook Pages is they are easy to create, which means many companies launch Facebook Pages even if they have no strategic or tactical plans on how to effectively use them.

As a result, many Facebook Pages exist but, for all intents and purposes, they are going through the motions as opposed to being dynamic and engaging ways to attract and build relationships with new and potential customers.

The evidence of this tepid approach are Facebook Pages that sadly sport a small number of “Likes” and content that simply consists of updates about new blog posts or tweets and, perhaps, an occasional photo.

It raises the question about whether many of these Facebook Pages are necessary. While it’s difficult to resist the temptation of not having a Facebook Page, it doesn’t make sense to have one if it is not being used effectively.

As much as anyone wants to concede a Facebook Page isn’t their cup of tea, it may make complete sense to invest the time, effort and resources on other social media services such as Twitter or a blog, or perhaps other marketing and sales activities.

The creation of Facebook Pages that probably shouldn’t exist reflects the bandwagon-jumping nature of social media. When everyone else is doing it, it can be difficult to go against the grain.

But should be more important to more companies is not using social media because it’s trendy but deciding whether it is relevant and makes sense as a way to support their communications, sales and marketing activities.

The bottom line is that unless a company is committed to doing a good job with a Facebook Page – creating content, engaging with users, etc. – it doesn’t make sense to have Facebook Page.

After the “Like”, Then What?

Facebook Pages are all the rage. With more than 660 million users, Facebook Pages offer companies access to a large, engaged population, as well as a dynamic service to distribute a variety of content.

And one of the easiest features launched by Facebook has been the “Like” button on a Facebook Page. One click and you’ve joined the hundreds, thousands or even millions of other people who also “Liked” it. But what happens after “Like” given it’s so easy for someone to click it.

To “Like” a Facebook Page has nothing to do with making a commitment. It’s suggest the user has an interest in a company’s Facebook Page, or they were encouraged to hit “Like” because there was a “carrot” to do it – otherwise known as “Like-gating”. Maybe it was a free pastry or a free bagel.

To “Like” is easy but to convince someone to do more than like (“Love”) is difficult – just like real life.

Let’s put it another way: Once you get someone’s interest, you need to do something else or a bunch of other things to keep them engaged and coming back. For companies, they must continually create new and different content to provide people (aka “The Likers”) to come back on a regular or even semi-regular basis.

It could be contests, surveys, polls, entertaining updates, videos, photos, links or music. Facebook Pages are beasts that need to be continually fed, otherwise “The Likers” become bored, and start drifting away to other more interesting Facebook Pages. After all, it’s easy to “Like” someone else, even though Facebook doesn’t make it as easy to “Unlike” a Facebook Page

Keeping “The Likers” content and coming back has everything to do with tactical execution, something we have focused on in previous posts. It’s not particularly glamorous but it’s a necessary evil and, if done well, can be effective in building an engaged and active community. A good example is Starbucks, which has attracted more than 20 million “Likes” by being a content machine with a wonderful editorial variety.

The lesson for anyone who thinks the number of “Likes” is akin to success is that “Likes” just scratch the surface of a Facebook Page’s popularity. “Likes” are easy, low hanging fruit; the hard part comes after the “Like”.

Has a Facebook Page Become a Necessity?

If you look around, a growing number of companies, particularly consumer-facing brands, are driving consumers to their Facebook Pages rather than their Web sites.

This approach is based on the idea Facebook Pages are interactive, engaging and able to dynamically deliver a steady flow of content to attract and retain existing and potential customers.

In many respects, a Facebook Page and a Web site are now seen as a one-two digital combination that meets the needs of different kinds of online users, while providing a company with extensive digital coverage.

It raises the question of whether a Facebook Page has become a necessity or if it’s still an option. My take is a Facebook Page has become an integral part of a digital arsenal for most companies, and not having one is akin to not having a Web site in the late-1990s.

The emergence of Facebook Pages has a must-have corporate entity has happened quickly. It was not that long ago that companies were cautiously experimenting with Facebook Pages because they were seen as rivals to a corporate Web site. Facebook Pages are now seen as an integral part of the digital mix.

This is especially true for brands looking to engage with and build relationships with consumers. Facebook Pages have joined Web sites, advertising, e-mail and direct as marketing and sales as corporate staples.

One of the reasons Facebook Pages have become so essential is they offer different features and functionality than other things a company does online.

Consumers, particularly those who spend a lot of time within Facebook, like the ability to have a relationship with a brand in a new and different way. They like the content, the interactivity, and the ability to consume and share information. Facebook Pages are different beasts that serve the needs of consumers in different ways.

The biggest challenges for companies when it comes to Facebook Pages is having the resources (aka people, time and money) to make them run well and meet the expectations of consumers. It means generating a steady flow of content, which is more than just status updates and Wall posts. It may involve creating custom applications or coming up with creative ways to get consumers involved.

Facebook Pages can be a lot of work but it’s the price of admission if a company not only wants to play well but wants to compete with rivals who are running their own Facebook Pages. As long as a company is willing to make the investment to make a Facebook Page happen, having one can be a no-brainer.

For more thoughts on the necessity of a Facebook Page, check out this blog post (4 Reasons Why Your Business Needs A Facebook Page) by The Network.

Web Sites Should Not Be Replaced by Facebook Pages

I was approached earlier this week by reporter looking at the growing number of companies embracing Facebook Pages. As we did a back and forth Q&A via e-mail, I couldn’t help but get the impression the angle for the story was how the value or need for a Web site is disappearing.

It’s an interesting idea but it is not a path a company should pursue. There are many benefits to having a Facebook Page but it is not a replacement for a Web site. The biggest reason is a Facebook Page and Web site fill different roles. Together, they form a powerful one-two punch to distribute information and content, and serve target audiences in different ways.

Facebook Pages are sexy, dynamic and a platform to actively engage with consumers; Web sites are solid citizens that provide companies with consistency and a place to deliver information that likely wouldn’t see much reception from Facebook users.

Here’s the biggest reasons why Web sites still matter:

1. Companies don’t own their Facebook Pages. They create them and spend money to enhance and operate them, but at the end of the day, Facebook Pages are owned by Facebook. If Facebook wants to change the rules, the interface or the features, they can do it even if a company wants to keep its Facebook Page as is.

2. Web sites are corporate assets they manage and control. Regardless of what happens to Facebook or the whim of Mark Zuckerberg, a Web site serves the needs of a company and provides it with a way to serves it target audiences, not Facebook’s.

3. Web sites can also be social and sexy. There’s no reason why good design and the integration of social media can’t make a Web site more engaging and interesting. A Web site may not have the social appeal as Facebook but it can be a lot more than a place to see senior executive bios and financial reports.

4. A Web site is a content machine, particularly those that have blogs. One of the fundamental pillars of social media is being able to use different services to distribute content. This is where a Web site offers huge value as a resource companies can use to direct people to different content via social media.

5. Simply because Facebook has 600 million users doesn’t mean it will be around for ever or that it serves the needs of everyone. It’s highly unlikely but Facebook could fall out of favour. At the same time, there are Facebook users who may not want to look at corporate information on a Facebook Page. And there are people not on Facebook – as difficult as it may be to believe.

Bottom line: Facebook Pages are wonderful and useful but they complement a corporate Web site, not replace it.

For more thoughts on the Facebook Page vs. Web site issue, check out Stephen Shankland’s DeepTech column.

Facebook Pages Get More Interesting

Since the introduction of Facebook Pages, more than three million companies have jumped on the bandwagon. If done well, a Facebook Page offer companies a strong complement to their Web sites: Facebook Pages can be used to engage people with a steady flow of content (updates, videos, polls, etc.), while a Web site offers information about the company, its products/services, people and (if they are publicly-traded) finances.

One of the keys to creating a successful Facebook Page is customization so it meets the needs of a company and its customers. Out of the box, a Facebook Page is pretty basic (aka boring) with some standard tabs – Wall, Info, Photos, Discussion. It’s like walking into a Baskin-Robbins and ordering a vanilla ice cream cone.

This is where customization comes into play. Using FBML (Facebook Markup Language), new tabs can be created to offer new applications and information. This includes a “Welcome” page that, in many ways, acts like a home page; e-commerce, contests, promotions, menus – pretty much anything that you want to develop.

If you look at Facebook Pages such as Starbucks, Delta Airlines and The Kit, you can see how customization has had a dramatically impact on the features and usability of a Facebook Page.

Facebook Pages still have their limitations but Facebook made an interesting announcement yesterday by unveiling some new features. Some of the highlights include have recent photos appear at the top of page, and displaying the most interesting Wall posts first.

Another new feature is the ability to configure that tab you want visitors to land on when they get to a Facebook Page as opposed to arriving at the Wall. This is important because it gives companies the ability to highlight new applications, features and information.

The one major issue that Facebook still needs to address is somehow letting companies create Facebook Pages without having them linked to a personal account. While there are good reasons to have it structured this way, there is a problem having a corporate asset linked to an employee. There’s an awkwardness in this relationship, particularly if the employee leaves or gets fired. Facebook needs to find a better way for companies to create Facebook Pages.

The new features announced yesterday are good steps in the right direction. The more flexibility that Facebook Pages have, the more valuable and interesting they become to companies and consumers.

Are Facebook Pages Killing the Corporate Web Site?

On the weekend, I was watching the National Football League playoff game between the New York Jets and Indianapolis Colts. Aside from the action on the field, one thing that caught my attention was a commercial from Sears that ended with a suggestion that people visit Sears’ Facebook Page rather than sears.com.

The promotion of a corporate Facebook Page is not new but seeing a high-profile company put the spotlight on Facebook rather than its corporate Web site was, nevertheless, interesting.

It wasn’t that long ago that having a Web site was the core of a company’s digital presence. And while Web sites are still important and essential, Facebook has changed the digital dynamic.

The focus on the Facebook Page, particularly for consumer-facing companies, makes sense because Facebook Pages are dynamic and offer a variety of ways to engage with consumers. Meanwhile, Web sites are fairly static and provide information as opposed to content that can be consumed and shared.

The dynamic/static landscape has encouraged many companies to use their Web site and Facebook Page as a one-two digital punch. The Web site is the corporate workhorse, while the Facebook Page is sleek and sexy. Both are valuable but have different roles.

The key question is whether the growing love affair with Facebook Pages will damage the role of corporate Web sites. If companies become so enamoured with Facebook Pages as a way to engage with consumers, you have to wonder if it have a negative impact on their Web sites, which could be seen as less important.

Perhaps the biggest danger that companies face with Facebook Pages is they manage but don’t own them. When a key corporate asset isn’t owned, it could leave a company vulnerable to changes made by Facebook.

A few months ago, for example, Facebook stopped letting companies customize the left-hand sidebar of their Facebook Pages. With little notice, the features and functionality that companies had spent time and money to create suddenly disappeared.

This provides a lesson to companies that while a Facebook Page can offer a lot of value, there are risks. To mitigate these risks, companies should ensure their Web sites are kept vibrant and fresh, including the integration of social media services such as Facebook.

In other words, companies should love their Web sites as much as their Facebook Pages.

A Professional Way to Manage Facebook Pages

One of the most interesting parts of Facebook’s growth this year has been the growing number of companies that have embraced Facebook Pages as another way to establish and enhance their digital footprints.

Some of these companies are using their Facebook Pages as the key landing destination for consumers because they are vehicles to dynamically deliver a variety of content, as well as engage users. There are also lots of companies using Facebook Pages as a one-two punch with their Web sites.

One of the major challenges for companies with Facebook Pages is how to effectively manage them. Since they are places in which consumers can leave comments, it means Facebook Pages need to be moderated on a regular basis. This can be an even bigger task if a company has multiple Facebook Pages. As well, it can be challenging to automate tasks and create reports on activity.

As the leading social media monitoring and analytics companies, Sysomos recognized there needed to be a better way to manage Facebook Pages.

So, we’re excited about the launch of Facebook Page Central, the first professional tool to moderate comments, automate tasks and run reports.

Facebook Page Central´s features include:

  • Auto-deletion of unwanted posts and spam.
  • The ability to create reports about the number of posts and comments, the level of engagement, hottest topics, the most active fans and sentiment analysis.
  • Administrative notifications via e-mail if a comment is left. A list of keywords can be created, which if found, notifications will quickly be sent.
  • Workflow management tools to assign moderation responsibilities to members of your team.

“Facebook Page Central reflects how Sysomos continues to evolve and improve its services,” said Nick Koudas, Sysomos’ president.

“Our product portfolio now includes our flagship product, MAP, which delivers analytics and in-depth reports, and Heartbeat, which provides monitoring and measurement services.”

Continue reading more about Facebook Page Central on release page.

A Facebook Page is Great But….

For many companies enhancing their social media and digital footholds, there’s growing interest in Facebook Pages.

Their appeal has much to do with the ability to generate a steady stream of content (videos, photos, polls, contests, updates, etc.), engage with customers, and establish a better presence through the use of the “Like” functionality and Facebook’s social graph.

But like anything new and shiny that captures your attention, companies should try not to get too carried away with their love affair with Facebook Pages. While there are lots advantages to having one, putting too emphasis on it could be a mistake.

Perhaps the biggest challenge is a Facebook Page starts to take attention and resources away from a company’s Web site, which is the foundation of any company’s online presence.

While Web sites are not seen as particularly sexy or dynamic, they play an important part in how a company is seen online and the branding, messaging and information it provides to different constituents.

It means that as much as a company wants to have a Facebook Page featuring lots of content and a large group of engaged fans, it is also important that its Web site gets enough love and attention to remain vibrant and a valuable resource.

Companies need to make sure their Web sites stay refreshed, relevant, informative and appealing. This is particularly important as the attention span of online users becomes even more scattered. If a Web site doesn’t capture the attention of someone right away, they will quickly move on. This makes how a Web site looks and its messaging more crucial than ever.

In an ideal world, a corporate Web site and a Facebook Page provide a company with a great one-two digital “punch”. The Web offers solid information in a user-friendly way, while a Facebook Page drives new content and engagement. If done well, a Web site and Facebook Page can be highly complementary.

Here are some tips to have a successful “marriage” between a Web site and Facebook Page:

1. As part of an overall digital strategy, it is important to establish the roles played by a Web site and Facebook Page. What kind of information does each entity need to deliver, what audiences are they serving, and how will their success be measured?

2. Make sure they play well together. A Web site should do a good job of telling visitors about the Facebook Page (and perhaps some of its benefits), while a Facebook Page should be designed, in part, to drive traffic to the Web site. One of the best ways to make this happen is creating a “Welcome” tab on a Facebook Page that quickly tells visitors what a company does or makes.

3. A Web site and Facebook Page needs consistency when it comes to branding and messaging. As complementary digital assets, they need to provide a united front for visitors even though how they are used may be different.

4. Don’t fall in love with any particular digital asset. Look at your Web site or social media services (Facebook, Twitter, YouTube, LinkedIn, Flickr, etc.) as your children. While some may be better behaved than others, you still need to love them equally and do your best to support their growth.

More: For some tips on how measure engagement and gains fans and “Likes” for a Facebook Page, check out the recent #smmeausure chat done by Sysomos and Marketware.