Posts Tagged ‘facebook’

What’s the Buzz About Google Buzz

It’s been nearly a week since Google Buzz was unveiled amid speculation it was going to be a Twitter and/or Facebook-killer. So, what is the buzz about Buzz now that people have had some time to use it?

In terms of sentiment, 42% of the conversations are positive, 44% are neutral and 14% are negative. This reflects the mixed reaction that Buzz has generated. Some people believe it’s a major strategic foray by Google into the world of social media, particularly because of the fact it’s built on top GMail, which has 175 million users/month. Jason Calacanis, a high-tech entrepreneur, for example, describes Buzz as “brilliant”.

This positive sentiment is tempered by people who are less than impressed with Buzz. Among the negative criticism is that Buzz doesn’t seem to have any compelling features that would prompt someone to leave Facebook and Twitter, or use them less often.

Steve Rubel, a well-known blogger and public relations executive, suggests that Buzz was created to protect GMail’s advertising revenue from Facebook, as opposed to Google looking to get into social media.

While Buzz attracted a lot of attention when it was launched on Feb. 9, the blogosphere’s interest has dropped off, perhaps because Buzz is not the out-the-gate smash-hit that many people expected.

As far as the leading keywords, GMail is at the centre of the most conversations. Not surprisingly, there are strong links to “Twitter” and “Facebook”, as well “network”.

Speaking of Twitter, Buzz has generated a lot of tweets in the past week – nearly 500,000, which isn’t surprising given Twitter users are likely enthusiastic users of Google services such as GMail and search.

What’s interesting – and different – about the conversations on Twitter is the amount of talk about privacy after people complained that Buzz was publicly disclosing their lists of followers and who they were following.

What’s In Your Social Media Toolbox?

The launch earlier this week of Google Buzz has put the spotlight on the social media universe, and whether there’s an effective way to deal with the growing noise-to-signal ratio.

Among other things, Google Buzz may prompt some people to consider about their use of social media services, and whether there’s room in their “digital toolbox” for Google Buzz to sit along aside services such as Twitter, Facebook, LinkedIn, Ning and MySpace.

One of the big challenges facing Google Buzz is convincing people to give it a whirl when they’ve already got tools that provide much of the same functionality. While Google Buzz has some nice features, it might not be enough to get people to switch. It’s like getting Coca-Cola drinkers to try a new product from Pepsi that may just be the best soft-drink ever created.

In some respects, Google is a late-comer to the social media party even though its portfolio includes Blogger (blogging) and Orkut (social networking). To date, Google’s social media track record has been, at best, mediocre. For example, it purchase Jaiku a couple of years ago to get into the micro-blogging market, but Jaiku has pretty much disappeared from the scene.

As a result, Google is attempting to play catch-up by leapfrogging the competition. Google Buzz isn’t really an attempt to take on Facebook or Twitter but a move to provide social media users with a completely different experience that integrates all of your social media activity into a single “portal” – aka GMail.

It’s an ambitious project given that Facebook, Twitter, LinkedIn and MySpace have such large followings but using Google’s use of GMail as the platform to establish a beachhead makes a lot of sense.

For Google, the success of Google Buzz will depend on whether the features resonate with users who seem pretty content with what’s currently in their toolbox. If Google Buzz can offer a new and different social media experience, it might change the landscape in a major way.

How Not to Be Overwhelmed by Social Media

The growth has social media has dramatically changed how we consume and share information, as well as changed the online landscape in many ways. At the same time, social media has also made the Web a 24/7 “beast” in which a growing number of people are seemingly always connected.

In some respects, it can be overwhelming because the Web doesn’t have an “On/Off” switch. The data keeps coming day and night regardless of the weather, time of year or where you live. It’s a digital deluge that never stops.

So, how do you control social media so it doesn’t become overwhelming. Here are some tips:

1. Use social media when it fits your schedule and personal/professional schedule. If work is crazy busy or you’re spending time with family and friends, don’t feel like you have to get a digital fix. Social media is like a parade, you might miss something if you bend down to tie your shoe, but more floats will be coming when you look back again.

2. Focus your social media efforts. Pick the social media services that meet your interests and provide the most valuable, interesting or entertaining content. Don’t try to cover the entire landscape – Twitter, blogs, Facebook, LinkedIn, MySpace, Flickr, YouTube, et al – because your efforts will be spread way too thin.

3. Give yourself some social media “windows” during the day to allocate a certain amount of time to read blogs, Twitter, etc. Having a disciplined approach will do a lot of make sure your productivity doesn’t suffer.

4. Use tools such as Instapaper or Read it Later to put aside interesting blog posts when you have the time to read them. On Twitter, use the “favorite” feature as a way to bookmark tweets that capture your attention.

5. Give yourself a social media vacation once in a while – something John Mayer describes as a “digital cleanse”. As hard as it might be to walk away from the “buffet”, it can be a healthy mental break.

How to Pick the Right Social Media Service

socialmedia-signIn our last blog post, we talked the importance of having a focused approach to social media as opposed to trying to be all things to all people. If you buy into this theory, the next step is determining the best and most appropriate social media services that meet a company’s strategic and tactical needs.

The first – and probably most important – step is listening to what’s happening within the social media landscape. It’s a walk before you run approach that gives you a good handle on where the most conversations are happening about a company’s brand, products, services and industry.

If there’s lots of chatter on Twitter, it probably means Twitter is a good place to get involved. If there’s no action within the blogosphere, then maybe starting a blog isn’t such a good idea. All you want to do during the listening phase is discover the hot spots.

The next move is selecting a small handful – one to three – of social media services where the target audiences exist. Then, a company needs to determine whether it has the people who can run these services on a day-to-day basis, whether it needs to hire some people to dit, and whether there’s a budget (time/money) to make it happen.

Once these hurdles are handled, it comes down to tactical execution and making sure that whatever you do is sustained, enthusiastic and engaged. A key point to remember is social media is a long-term commitment in which tangible results can take time to materialize.

Sure, there are examples of companies that hit the social media jackpot with a video or contest that goes viral but these examples are few and far between even though you might get the impression they happen all the time based on how often they’re cited by social media consultants.

Another important consideration is that it’s important to take a flexible approach to social media. While you may have a well-defined social media strategy, you also need to go with the flow, experiment and be willing to change directions tactically if you’re not getting the desired results even after putting in the time.

Final point: despite the hype surrounding social media, it’s still early days. There’s lots of time to get involved so don’t feel like something has to happen right away. Take your time, study the landscape, and then take the plunge.

The Perils of a Scattered Approach to Social Media

smblogAh, social media – so many choices, so little time.

So how does a company allocate its social media resources? Do you go wide and attempt to cover all your bases, or focus on a few opportunities that offer the most bang for the buck?

For companies just beginning to climb on the social media bandwagon, it’s best to start with one or few handful of social media services rather than trying to be all things to all people.

Start by picking one or two services after getting a handle on where the biggest potential audience exists. Facebook, for example, makes no sense if your customers, partners, investors, etc. aren’t Facebook users.

Another consideration is determining whether a particular social media activity can be sustained. It makes no sense to start a blog if there’s no one in the organization who can write it on a consistent basis. Twitter is pretty much a waste of time if no one wants to tweet or follow other people.

Once the audience has been identified and the employees are lined up, then it’s the right time to get into social media. With a pragmatic and realistic approach, a company’s social media programs have a shot of being nurtured and done well.

This compares with trying to do too much, which usually ends up with everything done badly.

Simply put, social media isn’t a race to see who’s the fastest or biggest. It has everything to do with being focused, committed and engaged.Over time, a company’s social media ecosystem can expand but there’s no harm in taking a slow approach initially.

For more thoughts on the perils of a scattered social media approach, check out this blog post by Social Media Spin.

Five Truths About Social Media

fiveIt’s still early days for social media so there’s still an awful lot of hype and misconceptions thriving amid the enthusiasm and excitement. Here are few social media realities that should, hopefully, not come as too much of a surprise.

1. Social media is not about the tools and services such as Twitter, Facebook and YouTube, although they do play a key  role in making things happen. Social media is how the tools and services are effectively married with great content, creative ideas, smart strategies and tactics, and all the other communications, marketing and sales activities done by companies to do business.

2. Social media is not a silver bullet or elixir. Adding some social media into the mix won’t produce miracles or wild success if there are other issues or problems such as mediocre products and services, bad customer service, ineffective marketing, or intense competition.

3. A company and its employees have to embrace social media and make it part of the corporate culture. Social media can not be outsourced or ghost-written because unless you’re really drinking the corporate Kool-Aid, it’s difficult to be completely committed.

4. Social media is not a standalone activity or something that operates in isolation. At its best, social media complements and enhances a company’s other activities, and vice-versa. Social media thrives when it’s tightly integrated into how a company does business.

5. It’s still early days for social media so companies that think they need to play a desperate game of catch-up can take a deep breath. That said, social media is gaining a lot of strategic and tactical traction so companies better start thinking why, how and when they want to get into the game.

What are some of the social media truths that you would highlight?

Do Work and Using Social Media Mix?

As social media becomes as much of a communications tool as e-mail, a major question facing many employers is whether they should let their employees use Facebook, Twitter, blogs, MySpace, etc. during working hours.

For employers, there are a few key considerations:

- How does social media use affect productivity? If people are spending time updating their Facebook status, posting tweets and uploading photos to Flickr, how much time does that take away from work?

- If you provide employees with access to social media services, how much of a risk is there that they will disclose corporate data and strategic plans – even if they aren’t blatantly doing it.

- How do you monitor and supervise what employees do on social media, particularly if it’s happening during work hours?

- What are the penalties for over-using social media?

Many companies have taken a drastic approach by simply not letting their employees use social media at work. It’s certainly one way to safeguard against any risks but it comes across as draconian.

Another approach is letting employees use social media but provide them with well-defined guidelines on what’s acceptable and unacceptable, what services they are allowed to use, and what’s a reasonable amount of time to be using social media.

This is a far more mature and pragmatic approach than simply banning social media. By providing well-articulated policies, companies are making responsible for their actions. It is a way to show employees that you respect their ability to make the right choices and decisions, while treating them as adults rather than children.

It’s also a way to encourage employees to embrace social media at a time when social media is becoming part of the corporate communications, marketing and sales arsenal. In some respects, letting them use social media is on the job training.

So, how does your company handle access to social media at work. Is it banned, or is it allowed? What about social media guidelines?

For more thoughts on social media at work, check out this TMCnet.com article, as well as this blog post by Forrester Research analyst Chenxi Wang on whether companies should let employees to use Facebook at work.

Exploring the World of Facebook Pages

Since being launch in late-2007, Facebook Pages have become an increasingly popular tool for major brands, high-profile organization and celebrities.

To get a better handle on the world of Facebook Pages, Sysomos conducted the first large-scale study by analyzing more than 600,000 pages. We looked at a variety of metrics such as popularity, the amount of content posted, the number of fans, and the most popular categories. Here is the complete report.

Some of the highlights include:

- Michael Jackson is the most popular page on Facebook with 10 million fans; followed by actor Vin Diesel (7 million) and U.S. president Barack Obama (6.9 million).

- On average, a Facebook Page has 4,596 fans.

- 4% of pages have more than 10,000 fans, 0.76% of pages have more than 100,000 fans, and 0.05% of pages (or 297 in total) have more than a million fans.

- Pages with more than one million fans have nearly three times as much owner-generated content as the average Facebook page. (Where “owner-generated content” means things like photos, videos, and links posted by the page’s – Pages with more than one million fans have nearly 60 times as much fan-generated content (photos, videos) as the average Facebook page.

- On an average Facebook Page, the administrators create one wall post every 15.7 days. Among pages with more than one million fans, one wall post is created for every 16.1 days. This suggests that wall post frequency does not correlate with a page’s popularity.

- Overall, the most popular “category” for Facebook pages is “non-profits”, while “celebrities”, “music”, and “products” are the most popular categories among pages with more than one million fans.

Most Popular Facebook Pages

Inside Facebook Pages

Page Popularity

Inside Facebook Pages

- 95% of pages have more than 10 fans

- 65% of pages have more than 100 fans

- 23% of pages have more than 1,000 fans

- 4% of pages have more than 10,000 fans

- 0.76% of pages have more than 100,000 fans

- 0.047% of pages have more than one million fans (297 in total).

Most Popular Categories

Facebook Categories

For more coverage of the “Inside Facebook Pages” report, check out TechCrunch and Kim Vallee.

read the full report here

Fast-Growing Private Companies Embracing Social Media

There is little doubt that social media is becoming increasingly popular with companies looking to engage with customers and potential customers.

According to research conducted by the Center for Marketing Research at the University of Massachusetts Dartmouth, the use of social media among Inc. 500 companies suggests that many of the fastest growing private companies in the U.S. are enthusiastically embracing social media marketing tools.

The study looked at 148 of the 500 companies on Inc.’s 2009 list, and explored the use of services such as blogs, podcasts, online video, social networking, message boards, and wikis.

Social media usage by companies on the Inc. 500 has grown in the past year, with 91% of companies saying they use at least one social media tool, compared with 77% in 2008. In terms of specific social media tools, Twitter is the most popular with 52% of respondents using it.

For more on the study, check out Inc.’s Web site.

The Growing Power of Facebook

Picture 2According to new research by Drake Direct, Facebook now accounts for 25% of all pageviews in the U.S. On the surface, it’s an impressive number but perhaps more significant is the impact it could have on how marketers operate online.

If Facebook, in fact, becoming a more influential and powerful broker or middleman when it comes to driving traffic to Web sites, it means that companies will need to re-think their approach to Facebook or, in many cases, start paying attention to Facebook. The last thing you want to do as a business is ignore a market where a lot of the action is happening.

While Facebook now has more than 300 million active users, many companies have not paid much attention to Facebook because of the continued perception it is dominated by people under the age of 25. While that demographic still accounts for a healthy chunk of Facebook’s users, the fastest growing demographic groups are people over the age of 35-years-old.

In light of Drake’s research and Facebook’s growth, if a company doesn’t already have a Facebook Page, it better get one soon, and then start getting actively engaged with it.