Posts Tagged ‘gmail’

What’s the Buzz at SXSW?

For anyone in the technology world, the South by Southwest conference (aka SXSW) in Austin, Tex. is the place to be. It’s a combination of conference, exhibition, networking and a break from winter – sort of like March Break for geeks.

The buzz going into SXSW was all about location-based services such as Foursquare and Gowalla. Given their growing popularity, these services were expected to take centre stage as the digitally-savvy attendees happily climbed on the bandwagon – much like they pushed Twitter into the mainstream in 2008 after enthusiastically embracing it at the SXSW conference.

With the first three days of SXSW conference completed, what’s the buzz so far? To get a snapshot of what’s happening, we used Sysomos MAP to put the spotlight on the biggest conversations.

Not surprisingly, “Austin” is the most active keyword with a strong association to “sxswi” (the interactive part of SXSW, which also showcases music and film).

As expected, Foursquare and Gowalla are also attracting some good buzz. But perhaps the most interesting “buzz” from SXSW is “gmail”.

Todd Jackson, a product manager from Google, said during a panel that Google made a mistake by launching its new social network, Google Buzz, too aggressively. Another Google employee, Jonathan Perlow, also said Google is fixing some issues that have slowed GMail’s performance.

More: If you’re at SXSW and looking for a tool to jump-start your visit to Austin, check out FourWhere.com, a new service that combines Foursquare’s content and data with the Google Maps API. FourWhere, which was build by Sysomos, is a user-friendly way to discover content from Foursquare such as restaurants and cafes.

GMail’s Rep Takes a Huge Hit

GMail’s outage yesterday attracted a lot of attention, particularly from people who really rely on the e-mail service for their business and personal lives.

To get a better handle on how people reacted to GMail being unavaiable, we used MAP to focus on the sentiment before and after the outage.

On Monday (August 31), the social media conversations about GMail within 83% positive (44% positive and 39% neutral), while only 17% were negative.

GMail (August 31)

Not surprisingly, GMail’s reputation has taken a major hit today (Sept. 2) as only 71% of total social media activity was positive (35% positive and 36% neutral), while negative conversations soared to 29% from 17%.

GMail (Sept. 2)

What’s particularly interesting is there are significantly more negative conversations happening within the U.K. (33%), compared with the U.S. (20%).

We also looked at the most common keywords within social media conversations. At the core was “outage” with strong links to “Google” and “IMAP” -  Internet Message Access Protocol that lets you download messages from GMail’s servers to your computer to access e-mail.

gmail buzzgraph.jsp

Live by the Cloud, Die by the Cloud

gmailFor all the talk and excitement about cloud computing, it still surprises people when online services run into trouble.

A perfect illustration is GMail, which suffered a major outage that left a lot of people frustrated, disappointed and angry. The outage showed that a lot of people are using GMail, many of them relying on it exclusively. So when GMail disappeared, their access to GMail disappeared as well.

When GMail finally came back to life, Google said:

“We’re still investigating the root cause of this outage, and we’ll share more information soon. Thanks for bearing with us.”

This is the third time this year that GMail has gone down with an outage. In February, it suffered from a major outage, and then was off-line for about 20 minutes in May.

Despite the outage today, the sentiment (via Sysomos MAP) for “GMail” today from the social media landscape was 36% positive, 44% neutral and only 20% negative.

Below is the BuzzGraph generated from MAP that shows the major keywords today for “GMail”gmail buzzgraph.jsp