Posts Tagged ‘google’

Is the Sky the Limit for Facebook?

Now that Facebook has reached 500 million active users, the obvious question is how much bigger can it get.

Given Facebook’s tremendous growth over the past 18 months, would it be unrealistic to suggest Facebook could soon have one billion or even two billion users? As important, if Facebook has one billion users, what does that mean to the Web’s growth and overall health?

What’s particularly impressive about Facebook’s growth is how it has continued the ride the “hockey stick”. Just when you think Facebook has peaked, there’s another growth surge.

Much of this growth has to do with Facebook’s expansion within demographics beyond the core 21-to-35-year-old audience.

Another key factor may be the growing corporate adoption, and how Facebook Pages have become an online staple for many companies, particularly business-to-consumer businesses.

This corporate embrace has seen them highlight and drive their presence on Facebook and, in the process, likely encouraged more people to join Facebook.

It is not unusual these days to see companies advertise advertising and marketing campaigns by driving people to Facebook rather than their Web site.

And as much as privacy advocates have their concerns about Facebook’s social graph, the more Web sites that become part of the Facebook ecosystem, the more people will climb on the Facebook bandwagon.

You put all these elements together, and it creates a powerful growth engine that shows no signs of sputtering. In some respects, Facebook’s growth could be a good thing for the Web by providing a powerful presence to counter Google’s growing dominance. Without a strong number two, Google could easily put a stranglehold on the Web with little resistance from consumers.

Of course, the Web’s health depends on a rich and wide of online players – big and small – so it will be interesting to see whether this ecosystem can survive and thrive in a world dominated by two Goliaths.

What’s the Buzz About Google Buzz

It’s been nearly a week since Google Buzz was unveiled amid speculation it was going to be a Twitter and/or Facebook-killer. So, what is the buzz about Buzz now that people have had some time to use it?

In terms of sentiment, 42% of the conversations are positive, 44% are neutral and 14% are negative. This reflects the mixed reaction that Buzz has generated. Some people believe it’s a major strategic foray by Google into the world of social media, particularly because of the fact it’s built on top GMail, which has 175 million users/month. Jason Calacanis, a high-tech entrepreneur, for example, describes Buzz as “brilliant”.

This positive sentiment is tempered by people who are less than impressed with Buzz. Among the negative criticism is that Buzz doesn’t seem to have any compelling features that would prompt someone to leave Facebook and Twitter, or use them less often.

Steve Rubel, a well-known blogger and public relations executive, suggests that Buzz was created to protect GMail’s advertising revenue from Facebook, as opposed to Google looking to get into social media.

While Buzz attracted a lot of attention when it was launched on Feb. 9, the blogosphere’s interest has dropped off, perhaps because Buzz is not the out-the-gate smash-hit that many people expected.

As far as the leading keywords, GMail is at the centre of the most conversations. Not surprisingly, there are strong links to “Twitter” and “Facebook”, as well “network”.

Speaking of Twitter, Buzz has generated a lot of tweets in the past week – nearly 500,000, which isn’t surprising given Twitter users are likely enthusiastic users of Google services such as GMail and search.

What’s interesting – and different – about the conversations on Twitter is the amount of talk about privacy after people complained that Buzz was publicly disclosing their lists of followers and who they were following.

What’s In Your Social Media Toolbox?

The launch earlier this week of Google Buzz has put the spotlight on the social media universe, and whether there’s an effective way to deal with the growing noise-to-signal ratio.

Among other things, Google Buzz may prompt some people to consider about their use of social media services, and whether there’s room in their “digital toolbox” for Google Buzz to sit along aside services such as Twitter, Facebook, LinkedIn, Ning and MySpace.

One of the big challenges facing Google Buzz is convincing people to give it a whirl when they’ve already got tools that provide much of the same functionality. While Google Buzz has some nice features, it might not be enough to get people to switch. It’s like getting Coca-Cola drinkers to try a new product from Pepsi that may just be the best soft-drink ever created.

In some respects, Google is a late-comer to the social media party even though its portfolio includes Blogger (blogging) and Orkut (social networking). To date, Google’s social media track record has been, at best, mediocre. For example, it purchase Jaiku a couple of years ago to get into the micro-blogging market, but Jaiku has pretty much disappeared from the scene.

As a result, Google is attempting to play catch-up by leapfrogging the competition. Google Buzz isn’t really an attempt to take on Facebook or Twitter but a move to provide social media users with a completely different experience that integrates all of your social media activity into a single “portal” – aka GMail.

It’s an ambitious project given that Facebook, Twitter, LinkedIn and MySpace have such large followings but using Google’s use of GMail as the platform to establish a beachhead makes a lot of sense.

For Google, the success of Google Buzz will depend on whether the features resonate with users who seem pretty content with what’s currently in their toolbox. If Google Buzz can offer a new and different social media experience, it might change the landscape in a major way.

It’s All About Location, Location, Location

One of the key features within Sysomos’ technology is geo-demographics: the ability to determine where social media conversations are happening and who’s leading them. For companies that want to understand what’s going on, having information about where (locations) and who (age/gender) is extremely valuable.

Geo-demographics has been a core part of what Sysomos offers clients around the world, and there’s no doubt that location will be a major theme in 2010. In fact, location could be the biggest trend within social media in 2010.

There are two major factors driving the “location” market: One is technology that will make it easier for social media services to integrate the location of a user into the overall experience, and two, the emergence of real-time search that will leverage location by quickly showing where social media users are located.

Twitter’s embrace of a geo-location API, and its purchase of MixerLabs and its GeoAPI technology yesterday is just the tip of the location iceberg. Like the real estate business, the Web is now about location, location, location.

For businesses, location is important for a few reasons. Perhaps the biggest is it gives them intelligence about where people are located and what they’re doing. For example, if you’re shopping downtown, and tweet about looking for a place to have coffee, Starbucks can now hit you with a special offer at a store two minutes away.

This ability to deliver the right message at the right time to the right person is a powerful combination, which is why businesses will be all over location, and why companies such as Google and Twitter are all over it.

For more thoughts about the “location land rush”, check out TechCrunch.

GMail’s Rep Takes a Huge Hit

GMail’s outage yesterday attracted a lot of attention, particularly from people who really rely on the e-mail service for their business and personal lives.

To get a better handle on how people reacted to GMail being unavaiable, we used MAP to focus on the sentiment before and after the outage.

On Monday (August 31), the social media conversations about GMail within 83% positive (44% positive and 39% neutral), while only 17% were negative.

GMail (August 31)

Not surprisingly, GMail’s reputation has taken a major hit today (Sept. 2) as only 71% of total social media activity was positive (35% positive and 36% neutral), while negative conversations soared to 29% from 17%.

GMail (Sept. 2)

What’s particularly interesting is there are significantly more negative conversations happening within the U.K. (33%), compared with the U.S. (20%).

We also looked at the most common keywords within social media conversations. At the core was “outage” with strong links to “Google” and “IMAP” -  Internet Message Access Protocol that lets you download messages from GMail’s servers to your computer to access e-mail.

gmail buzzgraph.jsp

Live by the Cloud, Die by the Cloud

gmailFor all the talk and excitement about cloud computing, it still surprises people when online services run into trouble.

A perfect illustration is GMail, which suffered a major outage that left a lot of people frustrated, disappointed and angry. The outage showed that a lot of people are using GMail, many of them relying on it exclusively. So when GMail disappeared, their access to GMail disappeared as well.

When GMail finally came back to life, Google said:

“We’re still investigating the root cause of this outage, and we’ll share more information soon. Thanks for bearing with us.”

This is the third time this year that GMail has gone down with an outage. In February, it suffered from a major outage, and then was off-line for about 20 minutes in May.

Despite the outage today, the sentiment (via Sysomos MAP) for “GMail” today from the social media landscape was 36% positive, 44% neutral and only 20% negative.

Below is the BuzzGraph generated from MAP that shows the major keywords today for “GMail”gmail buzzgraph.jsp