Posts Tagged ‘social media monitoring’

Social Media Week: Sysomos Looks Back Through Social Media

Sysomos was proud to once again partner with Social Media Week for social media monitoring and analytics. We spent all of last week carefully watching what was going on in regards to Social Media Week around the world and were quite impressed and astounded by what we saw. We contributed daily a short blog post about interesting activity that we noticed for each day of the week and you can find all of those posts on the Social Media Week blog. The following post is appearing on the Social Media Week blog today as our final wrap up post:

 

Hello for what will be my last time posting on this blog! This is Sheldon from Sysomos here with a follow up to all the action we saw last week during Social Media Week. From what I gathered through Sysomos it looked like a fantastic time was had around the globe by all those that spoke, participated and even those that just watched the action through their computer screens (I was one of the latter). Using Sysomos’ industry leading social media monitoring and analytic tools, MAP and Heartbeat, I’ve put together some stats and charts to highlight the social media activity during the week.

I will start this final post as I’ve started all of my other posts, with a look at the general talk around Social Media Week. Doing a search for all mentions of “Social Media Week” and the hashtags “#SMW” and “#SMW11″ over the course of five days last week I was able to find 261 YouTube videos, 614 forum postings, 299 online news articles, 1,074 blog posts and 17,871 tweets. Not too shabby for five days.

I then thought that I would dive into some demographic information about who was creating all this Social Media Week buzz from around the globe. Since this was a global event I thought it would be best to start with some geographical info. Below you can find a heat map that shows where talk about Social Media Week was coming from. The darker a country is in the map shows more conversation coming from that country. I also pulled up a little chart to show the top four countries that were generating the most Social Media Week talk. If you couldn’t see from the heat map, Indonesia and the United States were generating the most talk at 26% of all talk each. The next two countries talking the most about Social Media Week were the UK (13%) and Canada (6%).

I also pulled up a graph to see what languages the talk was happening in. I was ecstatic to see the range of langues being used to talk about Social Media Week. What’s even more interesting and cool at the same time, is that some of the languages being used to talk about Social Media Week are native to places that weren’t home to our host cities. That means that even people who were physically at Social Media Week were still talking about it. That’s fantastic.

Next I dove into the users that were doing all of the talking online during Social Media Week. What’s really great here is that I found that Social Media Week was being talked about across all ages and genders. First, I found that both men and women were almost equally contributing to the online conversation. I found that males accounted for 51% of the conversation while females made up the other 49%. That counts as pretty much even in my books. Then I looked into the ages of people talking about Social Media Week. Here I found that people 20 and under made up 14% of the conversation, those 21-35 accounted for 36%, those 36-50 made up 29% and the 51 and older crowd made up the remaining 21%. That’s a pretty good spread and showed that people of all ages were engaged in the talk. It’s no surprise that the 21-35 year olds were the largest crowd, as that tends to be the case a lot as they’re a generation very involved in social media. It was great to see that even those 20 and under were getting involved as well.

I then pulled up a buzzgraph to show what some of the Social Media Week talk was about and how it was interconnected. What’s really great is that we can see a whole bunch of different languages represented in the buzzgraph. One of the deeper connections we can see in the chart is to the term “livestream” which tells us that people were talking a lot about the livestreaming of the diffferent talks and events. That also probably explains how so many places and languages that weren’t physically part of Social Media Week got into the conversation. Right below the buzzgraph I’ve also included a word cloud to show us some of the most popular words being used in conjunction with Social Media Week.

One last thing I looked into about Social Media Week in general was how the conversation on Twitter was happening. Because Twitter seemed to be by far the most active Social Media Week channel I thought I’d give it a little bit of focus. Out of the 17,871 tweets I mentioned above I looked to see what kind of tweets they all were. My analysis showed that 49.03% of the tweets were regular tweets. That means that nearly half of all the tweets were people sharing what they were hearing to their followers. 39.93% of the tweets were retweets meaning that people were passing along the Social Media Week info they were seeing from other people. The final 11.04% were tweets were @ tweets, meaning people talking to each other about Social Media Week related things. As well, I found that of all the tweets that happened during the week there was a potential reach of 42.4 million impressions.

Half way through the week I posted on the Twitter users that were creating the most amount of mentions per city. Since the Social Media Week is now over I thought I would update that list. The following are the Twitter users with the most mentions of individual host city events (note that I removed the official city Social Media Week accounts):

Beirut

Berlin

Bogotá

Buenos Aries

Chicago

Glasgow

Los Angeles

Milan

Moscow

Rio De Janeiro

São Paulo

Vancouver

Lastly, I thought we would dive into the activity of each of our 12 host cities. Before I list them out for you, I thought it would be interesting to look at them all combined. Below you can see a chart that I put together made up of all the host cities activity as tracked by keywords and hashtags provided to me by the Social Media Week global organizing team. The chart shows the level of activity for each day combined, but also shows how much was contributed by each city individually.

The following shows the activity broken out to the city level. Here you can see how activity levels were each day of the week, activity in each of the social channels and the sentiment rating for each city. Keep in mind that because Twitter was such a dominent channel during the week it tends to out shadow the activity of other channels in the line graphs, but the activity was there. I’ve also included below each city a buzzgraph of that city so that you can get a feel for some of the conversations that were happening.

Beirut

 

Berlin

 

Bogotá

 

Buenos Aries

 

Chicago

 

Glasgow

Los Angeles

 

Milan

Moscow

Rio De Janeiro

 

São Paulo

 

Vancouver

Well, that’s it for me (at least until the next Social Media Week). I hope that you all enjoyed these posts and got a better idea of what was happening around the world during Social Media Week.

It was a real pleasure for both myself and Sysomos to be a part of Social Media Week. We think it’s a great event and hope to continue to be a part of it.

Quick note: This was my last blog post for Social Media Week, not Sysomos. Someone had thought I would not be blogging here anymore, so I thought I should just point this out.

The Build Up to Social Media Week

Sysomos is proud to once again partner with Social Media Week for social media monitoring and analytics. On top of providing the organizers with social media monitoring for the week, we have also been contributing to their global blog and will continue to daily for the rest of the week. The following post appeared on the Social Media Week blog on Monday to show the the online build up to the big week:

 

The big day is finally here and today we kick off Social Media Week in 12 cities around the world! Sheldon from Sysomos here and I’ll be your guide to social media monitoring and analytics for this exciting week. If you’ve been following the global blog for the past couple of months I’m sure you’ve seen some posts of mine looking at social media activity in each of our host cities leading up to today. Since Social Media Week is now underway, I thought it would be interesting to take a look at how talk of Social Media Week in general has looked leading up to now.

Using two of Sysomos‘ industry leading social media monitoring and analytic softwares, MAP and Heartbeat, I will be digging in to what is happening around the world in terms of Social Media Week. Using information and hashtags provided to me by the global Social Media Week team, I spent the weekend loading up Heartbeat so that I could be prepared to catch as much content as possible through out the week. I’ll be posting daily on the Social Media Week blog interesting stats and information that I find coming from our official 12 host cities, so keep checking back here during the week.

Since today is the first day of Social Media Week, I decided to take a look at some high overview stats around talk of Social Media Week in general. To do so, I built a query that looked like this: smw OR smw11 OR socialmediaweek OR “social media week”. I started off by looking at all the talk of Social Media Week from the end of the last event in February of this year up to last night and found 7,456 blog posts, 2,489 online news articles, 35,120 forum postings and 248,295 tweets.

To make it a little more relevant for today, I did the same search again for just the past month leading up to today’s launch. In that time frame I found 1,367 blog posts, 648 online news articles, 3,546 forum postings and 44,666 tweets about Social Media Week.

Trended out over time, that activity for the last month looks like the chart below. We can see a steady stream of activity coming from all channels. We can also see activity starting to peak at the end of last week as people prepared for today. There looks like a bit of a drop off over the weekend, but that tends to happen on weekends.

I then looked at the geography of where all this activity was coming from. We can see that most of the activity was coming from countries that are home to some of our Social Media Week host cities. The most activity was seen in the United States (35%), but Indonesia is hot on their heels (31.1%). While this information is great to know, it doesn’t really do much visually to see all the activity in a pie chart, so I took to Twitter (because it had the most activity) and plotted out where tweets about Social Media Week were coming from on a map of the world.

Next I pulled up a wordcloud that spans across all the mediums Sysomos covers to see what some of the most popular words being used in association with Social Media Week talk were. It looks like a lot of talk over the past month are reflecting the various events going on for Social Media Week. In the wordcloud we can see a bunch of our cities, some topics that are going to be covered at events and of course, a call to register for the events you’re interested in checking out.

Lastly, for my high overview, I wanted to give you a taste of just how excited people are for this week. To do so, I pulled up the sentiment of all mediums collectively. The positive response and talk is overwhelming and accounts for 56% of all the conversations. That gives Social Media Week a favourable rating of  87%.

Not to leave our Social Media Week host cities out of today’s kick-off post, bellow you can find the social media activity for each of city. Each city has been populated to only find mentions of that specific city’s Social Media Week activity over the last month leading up to last night. To do so, each city has been programmed in Sysomos Heartbeat with hashtags specific to that city and mentions of that city that are found with mentions of Social Media Week.

Beirut

Berlin

Bogotá

Buenos Aries

Chicago

Glasgow

Los Angeles

Milan

Moscow

Rio De Janeiro

São Paulo

Vancouver

Well, that’s it for me for today. Be sure to check back here daily to see my reports on what’s been happening each day throughout Social Media Week.

If you’re in one of our host cities, be sure to get out and enjoy some events. Also, if you’re in Vancouver, Chicago or LA, be sure to come out and see our Sysomos team at events in those cities.

Happy Social Media Week everyone!

Announcing 10 Ways Social Media Monitoring Builds Brands and Drives Sales

Social media is changing the way our entire world works. The social web has given everyone an equal voice, and customers are vocal about your brand and products. To anyone engaged in the business world this isn’t news. Talk across the social channels can work for or against your brand.

Many companies already know this and understand why social media should be monitored. It helps to stay on top of what is being talked about in regards to your brand and lets you stay connected with your customers in the online places that they prefer. You may know these things, but you may not be sure how to make social media really work for your company.

To help you better understand why monitoring your brand in social media is so important, we have developed a free webinar that will take you on a tour of the world of social media monitoring and analytics through Sysomos’ industry-leading solutions, MAP (Media Analysis Platform) and Heartbeat. Our expert hosts Mark Evans, a digital marketing and social media strategist, and Jeff Cann, Sysomos’ Manager of Accounts, will teach you how to make social media work for your company.

Learn 10 ways that companies are using social media to effectively build relationships with consumers and affect purchasing decisions that positively impact both their brand and bottom line:

• Crisis management

• Influencer identification

• Feedback and customer insights

• Competitive and industry insights

• Public relations

• Lead generation

• Customer service

• ROI measurement

• Sentiment analysis (positive, neutral, negative)

• Real-time response and engagement

Please join us Wednesday, March 23rd to learn how social media monitoring and analytics using Sysomos can help your company. Seats in the webinar are limited, so reserve yours today.

Title: 10 Ways Social Media Monitoring Can Build Brand and Drive Sales
Date: Wednesday, March 23, 2011
Time: 2:00 PM – 3:00 PM EDT

Space is limited.
Reserve your Webinar seat now at:
https://www1.gotomeeting.com/register/253950449

Heartbeat: Monitoring the Pulse of Social Media

Since Sysomos officially launched earlier this year, our flagship product, Media Analysis Platform (aka MAP) has attracted a lot of attention for its ability to provide in-depth analytics so users can listen, measure, understand and engage, as well as generate reports that provide valuable insight and information.

While MAP has enjoyed the spotlight, it has perhaps overshadowed our second service, Heartbeat, which provides leading-edge social media monitoring and measurement tools.

Heartbeat is user-friendly, flexible and cost-effective – features that we think makes it the leading social media measurement and monitoring service when compared with any of our competitors.

Since Heartbeat was introduced a couple of of months ago, it has seen an enthusiastic reaction from customers looking for a service that provides real-time social media measurement and monitoring, and a user-friendly, intuitive interface.

Heartbeat also features a database with billions of social media conversations collected by Sysomos over the past three years. This is real-time and historical data that we’ve collected, indexed and made spam-free.

What also differentiates Heartbeat from the crowd is its flexibility. With Heartbeat, you can make as many queries as you like; there are no restrictions so search to your heart’s content to get the information you need.

Heartbeat’s other features include the ability to automatically measure buzz and sentiment – something the New York Times wrote about earlier this week. You can also do comparisons between competitors and topics, and engage with key influencers.

This makes Heartbeat the obvious choice for companies looking for a powerful and valuable social media and monitoring tool.

If you’d like more information about Heartbeat or like to see a demo, let us know. To see how MAP and Heartbeat compare, here’s a chart showing their respective features.