Posts Tagged ‘Social Media’

How social intelligence benefits Human Resources

It’s a common misnomer that social media is solely a function of their company’s marketing or communications department. While marketing is likely the group that holds the keys to a company’s social media accounts, to think that they’re the only ones who could benefit from social intelligence would be a mistake.

Here at Sysomos we truly believe that any part of a company can benefit from social intelligence, especially if you know exactly what you’re looking for.

So, how do departments across your organization see the benefits of listening and learning from the social media space? We’re going to explore this in a series of posts.

Today we’re going to start with your HR department.

Finding the right talentFinding the right talent

Finding candidates to fill roles in your company can sometimes be challenging and time-consuming, but it doesn’t always have to be that way when the right people are under your nose… if you know how to find them.

Social intelligence can help you narrow down your field of candidates. Start by thinking about what someone who would fit the role would be talking about in social media.

For example, if the open position that you’re looking to fill is that of a community manager, you may want to look for people who are talking about community management in social. Make a list of community management related words and phrases and start searching for the people talking the most about it.

Sysomos MAP - Buzzgraph around community management

Even if remote working isn’t right for your company right now, social intelligence can also help you find local candidates. All you would need to do is narrow your search for these people to a specific region. Our Sysomos software will let you monitor for people all the way down to a city level, making finding a local candidate even easier to find through social media.

Use Authority Score to find the cream of the crop

Next, they can narrow down those people that talk about community management to find people with a high authority score on the subject. However, the highest ranking authorities on the subject may have that score because they already have a job they love doing that. That’s not a reason to not pursue them as a hire, but it may make them a bit harder to recruit. But you don’t always have to go after the people with the highest authority score, you can also search for those with a medium level score. This means that they probably know what they’re talking about and that people listen to what they have to say, but their role may not be the most visible and they may be open to learning about new opportunities to further their career.

An authority score allows you to see a person’s influence on a specific social channel. People with a higher authority score are usually more engaged on that channel and are also more likely to be engaged by others. You can run a search on a subject, such as our community management example, and then look for the people with the highest authority score on the subject to flush out great candidates. Not only can you view your candidates authority score, but it might also be interesting to also take a look at what the authority score of their followers is. Are they already being listened to by people with authority? That may make them more intriguing.

Sysomos MAP - Follower Authority Breakdown

Once you’ve narrowed down a few good candidates, social intelligence can help you to further narrow down that list. Listening to the people on your list for what they talk about through social media and even how they talk can be a great indicator for if that person would seem like a good culture fit within your organization.

In just a few easy steps your HR department can utilize social intelligence to help find great candidates for your organization without having to wade through giant piles of resumes.

Keep watching our blog as we update this series with ways that other departments in your company can utilize social intelligence to do better work and make their jobs easier.

Would you like to know more about how to get the right social intelligence to the right people in your organization? Contact us and we can help.

Game of Thrones Makes A Social Splash, But Not As Big As The Walking Dead

Game Of ThronesOn Sunday night TV viewers were thrilled as Game Of Thrones made its triumphant return with its season 5 debut. HBO’s Game Of Thrones is one of the most popular shows on television in recent years, and its popularity was trumpeted through social media by fans and brands.

We got curious about just how much of an impact Game Of Thrones had on the social media world, so we decided to investigate for ourselves using MAP, our social media intelligence research and analytics software.

Looking for mentions of Game Of Thrones and associated hashtags (such as #GameOfThrones#GoT#GoTseason5 and a few others) across social media channels and found that the show garnered over 898,000 mentions on Sunday alone. Mentions of the show appeared in 1,646 blogs, 4,283 online news articles, 7,312 forum postings and 885,733 tweets on Sunday alone.

Sysomos MAP - Game Of Thrones Activity Summary

With Twitter being the most active channel that people were using to talk about Game Of Thrones, we dug a little deeper to find that the show was being mentioned in 36,906 tweet per hour over the course of the day. The bulk of those, of course, came right before the show as people were getting excited about it and during the actual broadcast.

Sysomos MAP - Game Of Thrones Twitter Activity Summary

We also noticed that people around the world were tweeting their excitement for the shows return. As you can see in the Twitter activity above, the majority of the Game Of Thrones talk was coming from the United States, but countries from around the globe seemed to be talking about it, like Brazil, the United Kingdom, Canada, Argentina, Mexico and France. Below is a heat map that shows just how wide spread talk of the show’s return spread across the world.

Sysomos MAP - Geo Location Heat Map of Game Of Thrones Mentions on Twitter

 

But it wasn’t just the fans who were showing their excitement for the show’s return publicly. Brands were trying to get in on the action as well. Using our search for the most retweeted tweets mentioning Game Of Thrones we came across a few brands trying to capitalize on the show’s popularity. Such as the NFL, who had the most retweeted Game Of Thrones tweet from a brand, with this one about the actor who plays Gregor Clegane, Hafþór Júlíus Björnsson, who apparently almost signed to play with the Indianapolis Colts:

But other brands were also trying to generate impressions using Game Of Thrones, like Stolichnaya Vodka:

Chili’s Bar and Grill:

Arby’s:

And even the World Of Warcraft videogame:

 

To be fair, not all the talk was necessarily waiting for the show’s actual debut. Over the weekend the first 4 episodes of Game Of Thrones’ fifth season somehow got leaked online. Apparently some fans just couldn’t wait until Sunday night to see the show as talk of the leaked episodes started late on Saturday night and carried over into Sunday as more and more people became aware. This likely isn’t a big surprise as Game Of Thrones was noted as being the most pirated TV show of 2014. However, when we looked for mentions of the leak along side Game Of Thrones over the course of the entire weekend, we found that it didn’t make as much of an impact on the overall talk as one may have thought, only garnering 74,615 mentions across social channels.

Sysomos MAP - Activity Summary of Game Of Thrones Leak Mentions

But was this actually a good performance in terms of season debut? This is something else we wondered, so we decided to compare Game Of Thrones mentions on its season debut day to a few other recent popular television debuts. We pitted it against the season premieres of The Walking Dead, The Americans and Mad Men. What we found was that Game Of Thrones had a fairly good showing for social media activity on its season debut day beating out The Americans and Mad Men on theirs, but it fell about half of a million mentions short of The Walking Dead on its season debut.

Sysomos MAP - Comparison Activity Summary

Interestingly though, when we broke down the social channels to see where conversations around each of these shows was coming from we found that Game Of Thrones was talked about more across blogs, online news sites and forums, but the fans of The Walking Dead blew Game Of Thrones out of the water in terms of tweets.

Sysomos MAP - Comparison by Source

And while we comparing things, we also thought it would be interesting to see how Game Of Thrones season 5 premiers did compared to season 4, which debuted on April 6, 2014. In 2014, the show’s premiere saw 699,489 mentions across social channels. That means that this year they upped their numbers by 200,000, which is quite impressive and just shows how the popularity for the show is still growing.

Sysomos MAP - Game Of Thrones 2014 Premier Activity Summary

Did you watch Game Of Thrones on Sunday? More importantly, did you tweet about it?

How I turned March Madness into Sysomos #MAPMadness

As a Social Media Specialist on the Agency team here at Sysomos, I have spent A LOT of time utilizing our software for many different verticals and unique use cases. As an avid sports fan, I have spent A LOT of time following many different professional and amateur sports leagues and events.

As any avid sports fan knows, the NCAA basketball tournament known as March Madness is a huge event. It is also a very popular topic within social media. The overall mentions of “March Madness” dating from the beginning of the year until March 18th (the day before the madness begins) is shown below.

Sysomos MAP - March Madness Social Media Activity Summary Pre-Tournament

This is a ton of conversations!

So when it came time to enter our Sysomos March Madness pool and build my bracket, it only felt natural to combine this incredible pool of data with my direct problem of selecting the winning bracket.

So that’s exactly what I did…

Using the Compare tool in our Sysomos MAP platform I selected my entire bracket based on share of voice.

By running simple queries such as “Wisconsin Badgers” AND basketball vs. “Duke Blue Devils” AND basketball, I made my picks from each of the 64 matchups by selecting whichever team received more Share of Voice with regards to mentions in the social sphere.

Sysomos MAP - Share of Voice Comparison

I had some concerns around the software selecting only the favourites in each matchup but after some review I noticed that the results pulled from MAP had selected the underdog in 11 different matchups; most notably predicting that the Michigan State Spartans would make it to the final eight.

Looking at the “Popular Picks Bracket” on Yahoo (my fantasy sports host site of choice) the Michigan State Spartans were not, on average, selected past the Round of 32.

My finalized bracket can be seen below.

Pre-Tournament Bracket Picks Based on Sysomos MAP Data

Upon tournament completion my bracket (shown below), selected entirely by our MAP platform, finished with 45 correct picks out of a possible 63 to output a 71% Winning Pick Percentage (WPP).

To be fair, this was slightly under Yahoo’s average of 47 correct picks delivering a 76% WPP and further still from Yahoo’s top finisher, who selected 54 correct picks with a WPP of 86%.

This was however, enough correct picks to win the Sysomos pool and have a year’s worth of bragging rights over my colleagues.

Post Tournament Bracket Results

For a round by round breakdown feel free to follow me on Twitter (@TylerWatson9293).

Now this is a very “outside of the box” use case for our platform but an excellent example of the many creative ways our software can be used to achieve success. Through creative Boolean strings and a broad knowledge of the different features within MAP and Heartbeat the sky is essentially the limit to the different insights we can extract from Sysomos’s extensive database of social content.

For any and all Fantasy Sports inquiries please feel free to e-mail me directly (twatson@sysomos.com). I have a Heartbeat built specifically for capturing mentions of Fantasy Football, Hockey, and Baseball and avidly use it for advice on starting line-ups, waiver pick-ups, and potential sleepers.

For information on other use cases and creative methods of using our software please feel free to contact us or reach out to your dedicated Social Media Specialist.

Change Your Listening Strategy To Listen For Real Insights

Listen in social media to answers for your questionsBy now, social media monitoring is table stakes for just about any company. Many companies know that people are out there talking about their brand across any multiple of social networks. They’re saying what they like about your brand, what they don’t like, what they’re doing with your products, asking questions and much more.

Monitoring for your company or brand is great and allows you to be reactive around what the social world is talking about in terms of your brand. But what can you do if you want to answer questions about your business beyond “what are people saying about us?”

Last week, Amber wrote a great post outlining what true social intelligence is. Social intelligence goes beyond just monitoring for your brand (but you should keep doing this as well) to help you really understand your audience and make accurate predictions to what they need in the future, both in terms of content you provide and what they want from your products or services or how to make them better.

So, the big question then becomes, how do you monitor differently to get true social intelligence out of the social data that you’re collecting?

The trick to doing this is to not go in to social monitoring thinking that if we listen to everything the answers will just show themselves. Instead, what you need to be doing is going in to your monitoring strategy with specific questions in mind already and then base how you’re listening on finding the answers to those questions.

For example, let’s say that you’re a large coffee chain and you want to know how you can make your customer’s experience with your employees even better. Listening for just your chain’s name will likely give you some conversations around your customers’ experience, but it will be mixed in with every other conversation about your brand. Instead, try setting up your social media monitoring to look for specific cues from your customers about their experience with your staff. Using a monitoring software like Sysomos that allows your to narrow your search down using complex searches and organizing tags will make this much easier.

If you’re setting up your monitoring to know how your customers’ experience is, you’ll want to monitor for mentions of your brand name and customer experience related words. Searches like Starbucks AND (barista OR employee OR “behind the counter”) will help you to narrow down on the conversations just about your staff and your customers. From there, you can look through these posts or use text analytic tools to surface the key things that people are talking about. You can see what people like and don’t like, or what they wish you would do in the future. You can even get more specific to find things to fix by just focusing in on the conversations from this bucket that are negative in sentiment. What are the negative things people are saying about your staff? Now, what can you do to fix those things?

Sysomos MAP - Negative Word Cloud Around Starbucks Employees

But social intelligence can go way beyond just monitoring for your brand. Also think about your products and services in a more general sense. Think about what kind of questions to ask to make your specific products or service better than your competitors.

For this example, let’s say that you’re a smartphone manufacturer and you need your next phone to be a big hit. How do you know what consumers want from their phones? In order to get your answer, think about how your audience in social media would answer that question. You can try monitoring social media with a query like “I wish” AND (phone OR smartphone) to find conversations about what people wish any phone would do. Look for the trends in what people are saying they wish for. You can then take their answers over to your R&D department and say “This is what people want, how can we make this happen?”

Sysomos MAP - Buzzgraph of Smartphone Wishes

These are just two examples for how you can approach social intelligence through monitoring.

The important thing to remember here is to not just jump into social media monitoring so you can only react. Think about what questions you’re interested in answering and then approach your monitoring with queries that will help you find those specific answers.

And if you ever need some help, remember that Sysomos can help you with your monitoring to find the answers to your most important questions. Request a demo today to find out how.

The Elite Eight Brands of March Madness [Infographic]

NCAA March MadnessThis weekend every college basketball fan will be watching the semi-finals of March Madness as the final four teams square off to determine who will play in the championship game on Monday. And while we’re down to only four schools now, last weekend’s Elite Eight face-off gave us some inspiration for an infographic.

Anyone watching the tournament knows how each of the teams is doing already. We wanted to know how each of the official March Madness sponsors was actually doing. Especially in the world of social media as people tweet and create content along side the real-time action of the games.

To do so, we ran each official sponsor’s name and any official campaign hashtag through our Sysomos social intelligence engine to see how many times they have been mentioned throughout the tournament. However, to keep things fair, the brand’s name or hashtag also had to be used in conjunction with talk of March Madness (such as the #MarchMadness hashtag or other March Madness talk). That means that if a campaign hashtag was used on it’s own, it didn’t make it into our official count. This was done to offset any mentions of the brands that are officially sponsoring March Madness from any other talk outside of the tournament conversation.

We put our results into the infographic below listing out our Elite Eight Brands of March Madness based on their number of mentions and favorable sentiment rating. Check it out and see if your favourite brand made it to the Elite Eight:

The Elite Eight Brands of March Madness

What Exactly Is Social Intelligence?

It’s not uncommon for people in the tech world to create a new term when they feel like an old one has lost its lustre.

But in the case of “social intelligence”, we really are referring to the next generation of how social data informs your enterprise far beyond “brand watching”, listening or monitoring.

The Social Intelligence Continuum

What’s so different?

We all know how social media has revolutionized the web. In fact, you could argue that social media now is the web, since the construct of social pervades nearly every corner. The static web is all but extinct.

So we’ve taken the unfiltered, dynamic voices of the web and amplified them exponentially.

The difference between “now” and “then” is a function of two important things: 1) scale; and 2) customer relevance.

How Data Has Grown Up

When people talk “Big Data”, what they’re really referring to is the huge masses of unstructured data that comes from the complex social interactions that make up the web today. It’s impossible to just run that kind of data through a spreadsheet.

Sysomos processes several terabytes of data in a day, and that adds up to several petabytes of data in a year, and it is ever-increasing as the universe of the web continues to expand.

Applying the sophisticated math and science to make sense of that data and deliver something meaningful and actionable in a dashboard is no small feat, and Sysomos is one of the few companies in the world that is working with data at this scale.

So when we talk about Intelligence, we truly mean moving the needle from simply finding “hits” on a mention of a keyword to understanding the historic patterns in the data and using that information to not only predict what could happen next through predictive analytics, but get in front of future events.

Why is being predictive so darned important?

Customer needs have evolved far beyond just needing a response to a tweet (though we still have work to do to make that a mainstream best practice, but that’s for another post).

Frankly, the real promise of social – the one we all talked about back in 2006 or so – hasn’t really been fulfilled.

We promised that social would create for customers a more personalized, relevant, real-time world.

Now, data science like we’re doing at Sysomos is finally allowing us to deliver on that promise by observing and analyzing patterns in information, behaviours, preferences…and helping companies deliver exactly the right content, offer, or product in the moment when someone needs it, where it’s most appropriate.

It’s not just about listening anymore.

Social intelligence brings about an age of understanding influence, measuring community dynamics, predicting future outcomes, and applying those learnings to create mass relevance through products, experiences, and business operations in real-time.

We can not only become the early warning system for business threats and opportunities, but the engine for customer advocacy inside the business.

We can pinpoint the trends AND use that information to help access the “dark” side of social, including the silent majority of people that never publish content but use the web to inform their buying decisions and lifestyles.

And most importantly of all, delivering this level of customer experience and relevance means that we help future-proof companies. We are arming them with the information they need to constantly skate to where the puck is moving, make smart pivots, stay the course when warranted, and shape a business dynamically around the ever-more sophisticated and connected consumer.

That’s a heck of a lot more than the “show me when someone mentions my brand” stuff we started with.

The future is here, and it’s a socially intelligent one.

Are you ready to meet it?

If you’d like to get a taste of what Sysomos’ social intelligence solutions like MAP and Heartbeat can do to move beyond brand mentions and create relevance for your customers, sign up for a demo of the smart, new Sysomos today

Live From Stubbs: An Interview With Amber Naslund

Live From Stubb'sWhile our team was down in Austin for SXSW we had the pleasure of getting to meet and speak with a ton of great people from clients to friends to new friends we made on the street. The conversations that happen during SXSW is one of the greatest pleasures we get from attending. One of the conversations that was had down in Austin was recorded for your viewing pleasure though.

Amber Naslund, our SVP of Marketing, was invited to speak with Aaron Strout and Kyle Flaherty as part of their ongoing Live From Stubb’s interview series.

During the interview Amber speaks about the evolution of the social media space. She notes how the social intelligence space has changed from being about listening and reporting on what’s already happened to also include a shift towards predictive social intelligence; what’s going to happen and what are the things your company needs to get in front of. The interview also hits on the topics of big data and small data and what companies need to be doing with all of that information they have at their fingertips, what today’s marketers need to be successful and her book, The Now Revolution, and how it may be more relevant today than it was when her and Jay Baer wrote it in 2011.

On top of all the great business talk Amber has with Aaron and Kyle, we also get to learn a little bit more about what Amber does outside of work, like her love of rescuing pit bulls and that she plays the flute (which we didn’t even know until we saw this).

Watch the whole interview below:

A Social St. Patrick’s Day [Infographic]

St. Patrick’s Day is the day where the whole world gets to be Irish. It’s long been a day when friends get together, dress in green and go out for a few drinks. But, like almost everything these days, it’s now become a day where the world celebrates as a collective whole by sharing their celebrations through social media.

We thought it would be fun to take a look at how St. Patrick’s Day was celebrated this year through social media.

Using our Sysomos social intelligence software, we analyzed talk of St. Patrick’s Day on March 17th, 2015 to see just how much people were celebrating on social media and put our findings into an infographic for you.

Some of our findings include that St. Patrick’s Day (and various iterations of it) were mentioned over 2.3 million times across blogs, forums, online news and Twitter. Most of those mentions came from Twitter, which averaged 97,010 tweets an hour about St. Patrick’s Day on Tuesday.

We also found that women were more interested in sharing their St. Patrick’s Day experience on Twitter than men. Women accounted for 54% of the St Patty’s tweets, while men made up the other 46%.

On Instagram, the hashtag #StPatricksDay was used in 1.7 million photos this year.

And for fun, we decided to also look for people who admitted in public on March 18th that they may have had a bit too much fun on St. Patrick’s Day.

Take a look at all this info and more in our Social St. Patrick’s Day infographic below.

A Social St. Patrick's Day - Presented By Sysomos

So, how was your St. Patrick’s Day? Did you tweet about it?

Can’t Make SXSW? Sysomos & Tickr Have You Covered

It’s that time of year again when thousands of tech, marketing, music and film people head down to Austin, Texas for the giant gathering known as SXSW (that’s South by South West, just in case you didn’t know).

While a lot of people head to Austin for this big event, not everyone can make it. And we feel your pain. We know how badly you want to come down to learn, network, see some great films and hear a ton of music for almost two weeks straight.

Well, we don’t want you to miss out on all the action just because you’re stuck at home. That’s why we’ve teamed up with our friends at Tickr to create the SXSW Social Tracker. This way, you can watch all of the great stuff happening at SXSW that people are talking about in social right from the comfort of… where ever you are.

We’ve used our Sysomos software to track all mentions of SXSW, including some category breakdowns, and fed that data through one of Tickr’s fantastic dashboards so that no one has to miss a thing.

We’ve split this dashboard into two separate pages that you can navigate between on your own to see what’s happening down in Austin.

The first page is Live Conversations. Here you’ll find all the SXSW action streaming up your screen in beautiful bubbles in real-time. As long as someone mentions SXSW (or one of it’s many variations) in social media, we’ll capture it and show it to you.

The Sysomos & Tickr SXSW Social Tracker - Live Conversations

The second page will allow you to really focus in on what you’re interested in at SXSW. On this page you’ll find four boxes of categories that you can change as you see fit. Inside the boxes you’ll see the latest social conversations from SXSW related to the topic you’re interested in. Right below that category’s box you can see levels of conversation around that topic and some of the key words that are driving the conversation for that specific topic. Topics that you can flip back and forth between using the box’s drop-down menu include:

  • Film
  • Music
  • Celebrities
  • Tech
  • Marketing
  • Social
  • Keynotes
  • Food
  • Parties
  • and Transportation

The Sysomos & Tickr SXSW Social Tracker - Trending Topcs

Whether you’re actually at SXSW or somewhere else, you can always know what’s happening in Austin with this live dashboard. Ready to see it?

Click To View The Sysomos & Tickr SXSW Social Tracker

And if you do happen to be in Austin for SXSW, keep an eye out for our Sysomos teammates who will be down there. They’re dying to meet as many people as they can, so stop them on the street and say hi.

Also, keep an eye out for people riding around town on our #SysomosSmart bikes.

Customize Your Dashboard To Deliver The Most Value

Last week we were ecstatic to show the world the brand new Sysomos Heartbeat. We updated the look and feel of Heartbeat, but also added a whole bunch of new and exciting features to help you use it better.

One of the best features that we added to the new Sysomos Heartbeat was the ability for every user to create their very own dashboard. That means that every user can see the information that they need to know most at a quick glance as soon as they enter Heartbeat and they can configure that information in any way they see as a best fit for them.

But what setup would be best for you?

Only you really know the answer. Only you would know what information from the world of social is most important to you and what you need to always have ready to go. But thanks to the new Sysomos Heartbeat dashboards you can try different setups and keep modifying them until you have something that you absolutely love and can’t live without.

Today, we wanted to show you a few examples to get you thinking about how you could arrange your own dashboards inside the new Sysomos Heartbeat.

Executive Overview Dashboard

Now, every company is going to have their own goals they’re trying to achieve in social media and your dashboard should reflect those goals, but we’re going to pretend for this example that the executives at our company want to be able to quickly peak in and see what’s happening around our brand on social media. They want to be able to quickly see what people are saying about us so that they can be connected to the consumers voice. So, in this example dashboard below we’ve set it up to do just that.

The dashboard starts by showing our executives what the conversation levels around our brand have been like over the past 7 days.  Below that we’ve included a share of voice chart so they can see how we’re doing compared to some of our competitors in terms of conversation levels. We then start moving into overviews of what people are saying us by showing our executives what hashtags are being used most in conversations about us and word cloud of the terms around our brand. We then give them a large and interactive buzzgraph so they can see how people are connecting to our brand in their conversations. We follow that up with a snapshot of where in the world people are talking about us and what the sentiment around our brand is. Finally, we have the latest mentions coming in to Heartbeat around our brand so they can see what people are talking about right at the time they are looking at this dashboard.

A setup like this would allow any executive at our company to take a quick look and see what the world is saying about our brand at any time. They may not have the time to manually go through all of the social channels that you’re active in to figure this out, but this dashboard allows them to get that information super quickly and whenever they’d like.

Sysomos Heartbeat - Executive Overview Sample Dashboard

 

The World At A Glance 

In this next example dashboard we’re a world-wide brand and we need to know all the time what key markets think about our brand. For us, it’s important to keep an eye on how much conversation is coming out of these key markets and to make sure that we’re still in favor with the people that live there.

We started this dashboard by showing a heat map of where conversations around our brand are coming from. Underneath we’ve broken down the languages that people are using when they talk about our brand to help us understand how we should be talking to these people. In the next section we’ve broken out how many mentions are coming from some of our key markets so we can keep a close eye on what the conversation levels are like in those markets. Under each market’s mention level we’ve placed a sentiment  chart so that we can also have a snapshot of how our brand is perceived in each of those key markets.

A dashboard like this will allow us to get a quick glimpse at how we’re performing in countries that are important to our company, and if we ever want to know more about any of those markets we can click on the dashboard widget and be taken to the Monitor section of Heartbeat with the filters for that region already set up so we can further explore what’s going on there.

Sysomos Heartbeat - World-Wide Brand Sample Dashboard

 

Demographic Research

In this last dashboard example we want to do some demographic research to find out who’s talking about our brand so that we can make sure that we’re aiming our efforts to better speak to those people most interested in our brand.

In the first line of this dashboard we have a few widgets that show us how much people are talking about our brand and what some of the key things driving that conversation are. Next, we’ve set up widgets that tell us more about our audience like age groups, gender breakdown, what languages they’re using to talk about us and what countries are talking the most about us. We rounded out this dashboard by looking at who the most authoritative sources are that are talking about us and what hashtags people are using most when they mention us, so we can be sure to be part of that conversation.

A dashboard such as this will allow a brand to keep a close eye on who we should be targeting our marketing messages at most and give us an idea of what they’re interested in when it comes to our brand.

Sysomos Heartbeat - Demographic Research Sample Dashboard

These are just a couple of quick example dashboards that we’ve put together to get you thinking about all the ways that you can customize your own Sysomos Heartbeat dashboards. If you have some great ideas on how to set up a dashboard, let us know in the comments or even send us a screen shot of your dashboard. We’d love to know how you’re using the all new Sysomos Heartbeat.

Not using Sysomos Heartbeat yet? Contact us and we’ll be happy to help you get your very own customized dashboard and a whole lot more.