Posts Tagged ‘Social Media’

Blogging is Alive, Well and Thriving

blogging blogsLike a boxer that refuses to go down, blogs keep bouncing back even as new social media services such as Pinterest capture the spotlight.

A recent report by NielsenWire, which I somehow missed when it initially appear, suggested there were 173 million blog as of last October, compared with 35.7 million in October, 2006.

So, who’s doing all this blogging? Nielsen discovered the following:

  • Women make up the majority of bloggers, and half of bloggers are aged 18-34
  • Bloggers are well-educated: seven out of 10 went to college, a majority of whom are graduates
  • About 1 in 3 bloggers are moms, and 52%  of bloggers are parents with children under 18 years-old.
  • Bloggers are active across social media: they’re twice as likely to post/comment on video sites such as YouTube, and nearly three times more likely to post in message and forums.
So why are blogs so resilient and, arguably, coming back into favour? One of the biggest reasons may be the growing enthusiasm about content marketing. Blogs are a perfect fit for content marketing because they power original content that sits on a company’s Website, and they can be used to achieve multiple goals and reach a variety of audiences.
In other words, blogs are the work horses of social media.
They may not be particularly sexy or have great curb appeal but they get the job done for companies willing to make a sustained effort to provide some kind of value – be it educational, entertaining and engaging content.
For companies, these should be appealing reasons to have a blog to complement their other social media, marketing and sales activities.
So, why doesn’t every company have a blog?
For one, they are hard to do. It takes time, effort, creativity and resources to produce good blog content, which is easier said than done. Blogs aren’t something you can quickly whip off in 140 characters…or less.
Another thing about blog is there isn’t instant gratification. Sure, comments are great but they can be more difficult to get than a retweet or “Like”. For anyone looking for an easy win, blogs can be frustrating because of the work involved to make them happen.
The upside is blogs can deliver a variety of benefits and dividends depending on what you want to get out of them. Perhaps the most important given the focus on content marketing is blogs can generate content that can be repurposed for lots of different things.

Engage More with Less Effort Through Sysomos Heartbeat

Introducing Engagement Central in Sysomos Heartbeat

Engaging with your audience has become the main reason that most companies venture into the social space. The problem is that you have one tool for listening, one for publishing to one platform, one for publishing to another, one tool for learning about your fans and followers, and one for reporting. But not anymore. With our latest update to Heartbeat, Engagement Central, Heartbeat becomes your one-stop place to do all of the above. Best of all, there’s no additional cost for this new feature and like all Sysomos software, nothing to download and install.

Researching and engaging people that are talking about your brand doesn’t have to be hard, and we’ve just made it even easier. Keep reading to learn more about the exciting new Engagement Central in Heartbeat.

Heartbeat has always given users the ability to reply to tweets or Facebook posts directly from the tool tips in the Your Heartbeats tab. Our new Engagement Central still gives you an area to do this, but also so much more. You can do more without ever leaving Heartbeat.

Engage, Engage, and Engage

Deep integration with the Sysomos Heartbeat product suite allows effortless engagement from anywhere. You don’t need to have multiple social media tools.

Add Multiple Accounts

Link all of your Twitter accounts and Facebook Fan Pages to Engagement Central to manage them all from a single place.

Post, Reply and Schedule

Send out new messages/updates or reply and comment on an incoming one. Bit.ly integration is available for URL shortening. Schedule tweets for future publication.

Direct Messages and Re-tweets

Send and receive direct messages on Twitter. Follow, unfollow, re-tweet and much more in just a click.

Follower Analytics

Detailed analytics reports based on your followers. See the most authoritative followers or breakdowns by country or gender. Understand your follower’s demographics through our informative visuals.

Workflow and Collaboration

Engagement Central is designed for team collaboration. All actions and outgoing messages are recorded in an activity log. Workflow reporting keeps track of open cases and active assignments.

If you’re already a Heartbeat user and would like further information, or help connecting your Twitter accounts or Facebook Fan Pages to Heartbeat’s Engagement Central, please contact your Sales Representative or Account Manager.

If you’re not already using Heartbeat but would like to check it out, please feel free to contact us.

Can Social Media Win a Presidential Election?

The question about the role of social media in politics has been asked many times (even on occasion by this blog). It is a very important question, and with every election we inch closer to an answer.

A new study by NM Incite believes social media buzz is directly related to the eventual winner of an election.

It is easy to see why social media plays such an integral role in any national or global political decision. Though, it is still a bit of a mystery if the research is there to completely prove its ability to crown winners.

Personally, I think we still have to create the connection between a blog post or tweet and actually feeling empowered enough to go out and vote. While interest in voting is reportedly growing (based heavily on social media activity), there is still a way to go.

While the study doesn’t feel that conclusive, it is another feather in the cap for the reach and proclivity of social media. What started with Barack Obama seems to have been carried on to a high degree of success.

Based on what has occurred in the past few months, the Republican Party has been a consistent topic throughout the digital world. While this is due to their current primaries, if this carries over does it mean the Democratic Party is in trouble?

My guess is the answer is “no”. The Republican Party is on the tip of most tongues, but it has been far from positive, especially considering Barack Obama has not needed to enter the race yet.

What are your thoughts? Do you believe social media buzz is a predicator for who will win the election?

Social Hunger for The Hunger Games

While I’ve never read the books and I haven’t seen the movie yet, I still feel like I know almost everything about The Hunger Games from just listening to people talk about it. People seem to go nuts for The Hunger Games. It’s breaking box office records. It’s also causing quite a stir in the social media world. Today, I decided to take a look at just what kind of a stir it’s producing.

Using MAP, our social media monitoring and analytics software, I dove in to take a high overview of the social media talk about The Hunger Games. I started by looking at how much conversation was going on since the beginning of the year. Because there was so much hype around this movie, I thought it was fair to look at the lead up time as well. From January 1st to today, I found 233,070 blog posts, 67,567 online news articles, 177,162 forum postings and 9.3 million tweets.

 

Looking at that data over time, we can see that hype about the movie started ramping up near the end of January. We can also see that the day of the film’s premier, March 23rd, is when the talk peaked as people got excited about it’s release.

From the beginning of the year to today there was about 9.8 million social media mentions of The Hunger Games. While there seemed to be a lot of hype around the movie coming, the majority of it came after the movie started showing and people started talking about it. Since March 22nd (I started a day before the official opening date because they had late night showings the night before) I found 5.4 million mentions of the movie. That means that more than half of the mentions in the social space occurred in the last two weeks. In 14 days there has been 90,693 blog posts, 31,511 online news articles, 87,687 forum postings and about 5.2 million tweets about The Hunger Games.

Now, I thought that The Hunger Games was aimed at teenagers like the Twilight books and movies. However, when I dug into the demographics about the people talking about The Hunger Games over the last 2 weeks I found that it was actually Generation Y making the most noise about it. When I looked at the age of bloggers who were mentioning The Hunger Games I found that just over half of the blogs were written by people aged 21-35 (51.4%). Teenagers (those 20 and younger) actually talked about it as much as parents (those aged 36-50), who both accounted for 22% each.

I also found that women seemed more inclined to talk about The Hunger Games than men. Women bloggers accounted for 70% of all the blogs I found mentioning the movie or book in the last 2 weeks.

Over on Twitter, I found almost the exact same story. On Twitter, men talked a bit more about the movie and accounted for 37%, but women still made up the majority with the other 63%.

When I looked at some text analytics to get an idea of what people were saying about The Hunger Games, I found that most of the conversation seemed to talk about the characters and the stars of the movie. The names were popping up on both the buzzgraph and word cloud. Something else I noticed was that both the buzzgraph and word cloud also show that “Twilight” was being mentioned a lot with The Hunger Games (which means I was right about that).

Lastly, I pulled up some of the most retweeted tweets about The Hunger Games in the last two weeks. It seems that the majority of the tweets were made on opening night. The tweets were either people talking about their excitement for the opening, or telling their followers to go see it.

Did you see the movie or read the book? Did you tweet about it?

Why Email Marketing and Newsletters Are Still Sexy

newsletters, email marketingSocial media is still the belle of the ball even as it becomes more mainstream and seen as table stakes.

But you may be surprised to see a digital mainstay regaining some of its lustre: email marketing and the newsletter.

Newsletters aren’t particularly glamorous or sexy but they are becoming more popular as a way to communicate and engage with consumers. (See the eMarketer graphic below for the biggest reasons why U.S. consumers subscribe to newsletters.)

Why?

One reason may be that in an increasingly noisy and cluttered digital landscape, newsletters are a way for brands to communicate with consumers and, as important, build relationships driven by providing valuable content on a regular basis.

For consumers, newsletters are a way to select the content they want to receive, and have it delivered to them via the inbox, rather than having to visit different Websites or peck their way through social media. And if a newsletter stops performing, it only takes a second to hit the “unsubscribe” button.

It is an interesting phenomenon to see what’s old become new again. As much as newsletter may have fall out of favour as social media captured the spotlight, newsletters are digital workhorses that continue to get the job done.

In a recent blog post, Freelance Switch suggested that email marketing “makes the most sense when it comes to your business” because it “creates a direct line of communication to your consumer”.

If you’re not doing email marketing, it might be worth exploring whether it makes sense to add it to your arsenal. Don’t be surprised if it delivers unexpected benefits.

What are your thoughts about email marketing and newsletters? If you’re a brand, how have you been successful?

 

 

 

The Facebook and Google Rivalry Heats Up

Facebook and Google, the two digital behemoths, just can’t seem to get along.

Don’t be fooled, this is not a David vs. Goliath situation, but more along the lines of two giants battling it out for digital supremacy.

Back in January, I posted a post article about Google potentially opening the door to search engine rivals. Lo and behold, it seems the door has opened much wider than initially anticipated.

Recently, word leaked that Facebook might be creating a strategy to get into the search engine fray. This is an interesting counter-attack to Google entering into social network (albeit to mixed results) last year.

Facebook may never admit they are going for the jugular, but by assembling a team of engineers to work on a search engine does send a powerful message.

The message is not just directed at Google. It is another sign to users and admirers that Facebook is are more than just a social network; it is quickly trying to become the entire Web.

It’s too early to make assumptions or wonder how a Facebook search engine will improve on Google’s, but you should never underestimate Zuckerberg and company.

This isn’t to say Google is on the precipice of being a thing of the past, but how many more digital markets can Facebook corner before someone has to raise some monopoly and ethics questions, or before others just stop trying.

Social media can be a ruthless world. A world where those on top can find themselves on the bottom very fast. Especially, when it feels at every turn that Facebook has a personal vendetta against you.

Maybe it is more of a David vs. Goliath situation than originally thought.

The NCAA Final Four: Social Media Showdown

It’s that time of year again. March means that basketball fans come out in droves to watch the best of the best at the college level in what is appropriately known as March Madness. For almost a month the NCAA basketball teams have been battling it out in the tournament and now we’re down to the final four. Saturday night we’ll see University of Kentucky play University of Louisville and Ohio State University face off against University of Kansas. The winner of these two games will face each other for the title of champion. But who’s it going to be?

We’ve done this very non-scientific research before with sports, but today we’ll be using MAP, our social media monitoring and analytics software, to look at chatter around the four remaining teams and see if social media can predict a winner. To do this I ran a search for each university along with the terms ncaa OR basketball OR “march madness” OR marchmadness over the past month. Doing so revealed that Kentucky was mentioned 216,460 times, Louisville was mentioned 62,194 times, Ohio State was mentioned 153,124 times and Kansas was mentioned 168,711 times.

Trended out over time we get the popularity chart below. Looking at this we can see that the University of Kentucky had a bit more talk going on about it before the tournament actually started than any of the other teams. We can also see that talk about University of Louisville never spiked quite as high as any of the other teams.

When I looked at the sentiment around each of the teams I found some interesting results. Ohio State, while being third in terms of level of talk, actually had the greatest amount of positive talk (47%) and the least negative talk (14%). On the other hand, the University of Kentucky had the most amount of talk, but it tied for third place in terms of positive talk (41%) and had the second most amount amount of negative talk (19%).

Looking at this data makes it very hard to pick a clear winner. The University of Kentucky clearly has more people talking, but they’re also being talked about more negatively. If we went by just sentiment, Ohio State could be declared the favourite, but they were far from having the most amount of talk. As well, University of Kansas had the second most amount of talk, but the most amount of negative talk.

I can’t declare a winner in this contest, so I’ll end this post with two questions; who do you think won this social media battle? And which team do you think will win the actual tournament?

Google+ Strategy: Cut & Paste Your Facebook Content?

google+“Google+ is a really interesting, cost-effective platform because you can mirror Facebook content” – a PR executive’s interesting take.

As brands scramble to figure out how to effectively use Google+, many of them have jumped on the bandwagon out of necessity more than need whether it makes sense. The embrace of Google+ is driven by the belief that Google will favor Google+ content within its search results, so if you’re not on Google+, you’re doing yourself a disservice.

But what does a brand do with Google+? How or if does it embrace a different approach or content from what’s being done Facebook?

So far, it appears many brands are still trying to figure things out. In the meantime, many brands such as HubSpot and KissMetrics, which rank among the leaders in content marketing, are simply parroting what they do on Google+ with what they’re doing Facebook.

Another intriguing part of Google+, which may have brands thinking twice about how to use it, is a recent comScore report that users only spent an average of 3.3 minutes on Google+ in January 2012, compared with 5.1 minutes in November 2011 and 4.8 minutes in December.

So, what do you think? Are there brands using Google+ in different and creative ways? If so, who are they?

Google+

Social Media Takes the Stage

The beautiful thing about social media is anyone can take advantage of it, and great ideas can come to life with some innovative spirit..

The opening paragraph of this post could be attributed to not only social media, but the world of theatre, which filled with talent and stories but unfortunately lacking in marketing and communications muscle.

The theatre world has used social media in small doses, but Philadelphia’s New Paradise Laboratories is blazing a trail for the local arts community.

New Paradise has created an interesting model in which they augment their shows via social media and let audiences interact with the characters in brave, new ways.

This idea and its execution has let New Paradise emerge from a very crowded field. The amount of interest and media coveage they have received because of their social media plan is invaluable.

The biggest coup was New Paradise was  recognizing their intended audience were avid social media users, and as a theatre company they needed to get creative to get people in the seats. Their production, “Fatebook”, lets ticket buyers and fans start the experience before the curtain raises. All of the show’s characters have Facebook accounts.

They also have entire productions available online, and it seems like this is just the tip of the social media iceberg for New Paradise.

To me, this is the essence of social media’s existence and popularity. It can give a voice to those who could be afforded one in the traditional marketing, communications and advertising world.

All it takes it some outside-of-the-box thinking and your time and you can find your audience.

 

Happy Birthday, Twitter! Now What?

Twitter, an integral part of many people’s digital lives just celebrated its sixth birthday. Putting aside the weirdness of marking the birthday of a Web service, it does give plenty of reason to think about Twitter’s status as a business and global communications workhorse.

When I decided to take the Twitter plunge, I thought it had all the trapping of being the proverbial flash in the pan. It just seemed so different and it was hard to see what kind of value it would deliver.

But here we are on the sixth anniversary, Twitter is still alive and kicking….and it has 500 million people around the world using it in an amazing variety of ways.

While there’s reason to celebrate, one of the most important issues facing the company is it’s still scrambling to find ways to make enough money to justify its sky-high valuation.

While Twitter has started to embrace advertising more enthusiastically, the key question is whether this will all it to become a big enough business to effectively monetize its user base. In some respects, Twitter has become a utility as much as a communications and social media juggernaut. People use it, depend on it and love it but have no interest in paying for it or accepting the advertising.

Regardless of whether they go public or not, it is hard to imagine a digital world without Twitter, which has become part of the current lexicon. Who doesn’t know what a hashtag means?

There is still many stones left unturned by Twitter, it has been an impressive accomplishment. Even if you have been able to resist Twitter’s charms, it is hard not to see its place in our everyday digital lives.