Posts Tagged ‘sysomos’

Artists Look to Kickstart Their Ideas

The global creative community has worked hard for a long time to be seen as viable business and worthy of funding.

Only until recently did the Web via social media really afford the community the ability to effectively connect with funding opportunities.

Kickstarter is a social media service that lets you post art projects, secure capital, or simply follow projects and people. It’s a fairly innovative take on niche social media that seems to be piquing the interest of many Web users.

YouTube was an enormous boon to anyone with a Webcam and some creative talent, but Kickstarter is a beast of a different nature.

A user posts a project, and then categorizes it as music, film, art, technology, design, food or publishing. An end date for pledging is also required. Kickstarter delivers the platform for connection, e-commerce and financing to take place.

Kickstarter is already attracting plenty of praise, traffic and users for its unique approach to social media and the world of investing. The beauty of Kickstarter is people can fund or pledge a small amount to a creative project, and the projects themselves don’t need huge capital investments.

Best of all, the creative team also doesn’t have to give up equity, which is a huge bonus for for anyone who has tried to get a creative project off the ground. You can also gauge the interest in a project by posting it and monitoring how much money has been raised.

Social media is so revolutionary not just for what it can do on the large scale, but also its importance to communities that require attention. Some projects on Kickstarter have received 10s or even hundreds of thousands of dollars – money that might not have been available otherwise.

Kickstarter is a great example of using social media for a greater good, and provide opportunities to the creative community that strives to get their ideas off the ground.

Social Media in 2011

2011 has been a pretty big year in terms of social media.

We’ve seen new social networks appear and flourish like Quora, Google+ and Pinterest. We’ve seen big changes in some of the major social networks like Facebook’s Timeline, a running history of your online life, and Twitter taking a more strategic role as to how people are using the network and how they can start to generate revenue from it.

As well, we’ve seen a large uptake in the use of social media, both from the general public and from businesses with some pretty cool results. With all that said, I thought it would be fun to take a look back at how people talked about “social media” in 2011 using MAP, our social media monitoring and analytics software.

Going back to January 1st of this year and searching for the terms “social media,” “socialmedia” and “#sm” I pulled up some general stats around all the social media chatter this year. For 2011 I found social media mentioned in 2.2 million blog posts, 1.4 online news articles, 295,354 forum posts and 12.1 million tweets.

Trended out over time, talk of social media for the year looks like the chart below. Twitter of course dominates because of it’s quick and easy to use nature. It’s interesting to note that blogs and online news about social media seem to follow in a very similar pattern. I also did a little extra digging into the largest spike on the chart around, June 30th. It turns out that June 30th was Mashable’s Social Media Day, so there was even more chatter that day using the words “social media.”

Next I took a look at where all the talk was coming from. The following chart represents all social media talk across all the channels we cover combine. We can see that the USA controlled a large portion of the conversation at 56.8%. The UK was the second largest producer of social media talk about social media with 16.3% and Canada came in third 5.7%.

I then dug a little deeper into two main social media channels to look a little closer at the demographics. When I looked at just blogs, I found the USA still lead in conversation about social media, but this time they only accounted for 47%. Here again we also see the UK with the second most conversation (11.4%) and Canada rounding up third (6.0%). We can also see that the “other” category accounts for a lot more in blogs by making up 21.5%, which means that blogs everywhere seemed to be talking a lot about social media this year.

So, just who was doing all this blogging about social media? I first looked into the gender breakdown. It turns out males account for 60% and females for 40%. While not even, I think that those numbers are fairly close considering the amount of blogs about social media we saw this year.

Something I found interesting was when I looked into the age of the bloggers. While most people think that social media is for the younger generation, I found that the age group that blogged most about social media was those aged 36-50 years old with 37.5%. Bloggers aged 21-35 came in second with 33.3%. Those aged 51 and over made up 25%, while the youngest set, 20 and under only accounted for 4.1%.

Next I look at the industries that were blogging about social media throughout 2011. A little surprising, but education blogs actually held the greatest amount of conversation with 17.3%. The second most amount of social media conversation came from blogs in the communications and public relations field at 15.2%. The thrid place spot was tied between marketing blogs and those focused on the internet with 8.6% each.

I then headed over to Twitter. Here I found the same pattern in terms of who was talking about social media by geographical location. The US made up 49.7% of the conversation, while the UK followed8.3% and Canada coming in third with 5.5%.

The gender of Twitter users talking abut social media seemed to be a bit more split however. On Twitter males accounted for 64% of people talking about social media while the females made up the other 36%.

Lastly, I headed back to take a big picture look at what people were actually talking about when they were talking about social media. Pulling up a word cloud that spans all social channels it seems that business seemed to dominate the conversation about social media for 2011. We can see that words like “business” and “marketing” seem to be some of the largest words in the cloud meaning they came up the most. We can also see that “Facebook” and “Twitter” seemed to be the the two social networks that were talked about the most (which isn’t very surprising as they’re the two most adopted networks).

So how was your 2011 in terms of social media? What were your highlights? Let downs? Lessons learned? Let us know in the comments.

Two Big Social Media Lessons from 2011

Social media enjoyed another banner year in 2011. New services such as Google+, Path and Pinterest appeared on the scene, popular services endured dramatic changes, and more people became fans, users and enthusiasts.

With such an interesting and fast-moving year, we would be remiss not have learned a new lesson or two; some of which will carry their importance well into next year. Here are two of the biggest lessons this year:

1. There is room in the  digital sandbox

Google+ burst onto the digital scene and made the “+1” graphic something we now expect to see everywhere on the Web. Google+ offered variations of and, in some peoples’ opinions, an evolution on Facebook and YouTtube. The content being shared by users now reaches into the billions, although it is left to be seen whether Google+ can continue to enjoy strong user growth.

Unthink (discussed in this post) was another example of a new and different social media forum that elbowed its way into the social market. Even though it has yet to fully take off, Unthink has attracted serious media interest, and the number of usersy could grow in the near future.

In 2012, there will be another wave of forums and experiences and it would be very surprising if a small handful of them didn’t find an audience.

2. Users will embrace change

Social media users are often seen as incredibly rigid but also very loyal. When a service changes, the cycle usually starts with resistance, then mild acceptance, and then full-out embracing the change that they originally vehemently opposed.

Facebook recently unveiled its Timeline. By reading the comments and posts in the months before it launched publicly, you would never have thought the reception would have been so warm. Lo and behold, many people have downloaded the Timeline app, and are they’re not unsure how they ever lived without it.

There are dozens of more lessons we should take from the past year, and the astute user and observer already has embraced them. As we head into 2012, it will be hard not to believe there will be more new services, changes, stories, personalities and don’t forget…cautionary tales and important lessons.

This Christmas is Powered by Social Media

Around the office we always love to hear and share stories of what our clients are doing with Sysomos. Every so often there’s a story that’s just so cool we have to share it with the world. This is one of those stories.

In Union Station, here in our home town of Toronto, stands a 30-foot Christmas Tree that relies on social media Christmas spirit to light it up. Created by Tribal DDB for Canadian Tire, a Canadian national retailer, the tree takes positive Christmas chatter in social media and uses the data to light up the 30,000 LED lights strung around it. Each colour of light represents Christmas spirit coming from a different social channel. White lights represent social networks like Twitter and public Facebook statuses, red for blog and forum posts, green for online news, and blue lights for messages sent through text message and on ChristmasSpiritTree.ca. The more social media spirit that comes in at one time the brighter the tree shines. As well, there are a few easter egg words (#santa, #snowflake, #magic) that you can send to the tree to make it do some pretty fancy light patterns.

Using Sysomos Heartbeat, we pull in a list of 50 Christmas keywords, in French and English, such as Santa, Christmas or elf from social media talk across Canada. We then analyze the sentiment of the messages pulled in. From there all the positive mentions get sent through an API to a machine designed to turn the social media Christmas data into a spectacular light show. This is the worlds first Christmas tree powered by Christmas spirit and social media and we’re really excited that we were able to be a part of it.

You can view a livestream of the Christmas tree in action at ChristmasSpiritTree.ca.

As well, take a look at this video that talks a bit more about how the Christmas Spirit Tree works:

Have a happy holidays from all of us here at Sysomos!

The NBA is Coming

In a little over a week, NBA fans will get what they’ve been wishing for for months, the start of this year’s basketball season.

The season starts around the end of October or the beginning of November but this year the season isn’t starting until Christmas Day after the owners locked out the players in July due to a disagreement over a number of money related issues.

On Nov. 25, NBA fans received some good news when the owners and players reached an agreement that bringing back the 2011/12 season (albeit, a bit of a shorter than normal one).

Using MAP, our social media monitoring and analytics platform, I took a look at some of the buzz around the NBA over the past few months. I decided to do my search from September 1 to today because September was about the time it started to look as if the NBA season wasn’t going to start on time.

Since September 1, the NBA mentioned in 331,502 blogs, 381,672 online news articles, 865,524 forum posts and 3.8 million tweets.

Taking those numbers and trending them out over time gives us the popularity chart below. All of the small spikes in activity levels were days when there was some sort of news about the lockout.

For example, the second largest spike on the graph was on November 14 when the players rejected a deal and people really started to believe there would be no basketball this year. The largest spike on the graph, of  course, is on November 25 when the players and owners finally came to an agreement on a deal that would get everyone back to work, and allow fans to see a shorter season.

The buzzgraph from this time period shows that “lockout” was definitely the center of conversation. Some of the strongly connected keywords also focus around those involved, such as the “league,” “players,” and David “Stern”, the NBA’s commissioner. We can also see teams and popular players names also appear in the buzzgraph, but a lot of it is talk that happened after November 25.

I also looked at the conversation that have happened since the new collective bargaining agreement was reached. Since November 25, I found 84,633 blog posts, 89,264 online news articles, 252,730 forum posts and 1.4 million tweets mentioning the NBA. That means 37% of the Twitter conversation over the past three and a half months happened in the past three and a half weeks.

When we looked at the buzzgraph for this time period, we can see a lot more team and player names appear. This is because during the lockout, teams weren’t allowed to trade players or sign free agents, so the Web has been abuzz about the action in the past few weeks.

So, who’s ready for some basketball?

Browser Wars Continued

Last week a new report came out about the most popular internet browsers. Yes, I know I covered this topic a few months ago, but this new report made it seem like a good time to bring it up again. According to the Wall Street Journal, the report says that Google’s Chrome browser has overtaken Mozilla’s Firefox as the number two browser in the world. Internet Explorer is still the most used browser, but Chrome isn’t doing too badly considering it only arrived on the scene in 2008.

Using MAP, our social media monitoring and analytics software, I thought it would be interesting to look at how each of the four top browsers around the world were talked about in social media this year. Comparing Internet Explorer, Chrome, Firefox and Safari, I found some interesting things. The first interesting thing being that by looking at share of voice the browsers were talked about more according to their use. Internet Explorer, the most widely used browser, actually accounted for just slightly over 50% of the conversation.

If we look at the actual numbers, Internet Explorer was mentioned almost 10,000,000 more times than the second most used browser, Chrome, this year.

Broken out over time we can see that Internet Explorer started off the year with a lot of talk, but then slowly went down as the year went on. The talk at the beginning of the year focused around the coming of and then release of IE9. At the same time, we can see that talk about Chrome actually rose ever so slightly throughout the year. Firefox, on the other hand, seemed to go down very slightly throughout the year. The only time that Firefox surpassed Chrome was in March when they released Firefox 4.0.

I then looked at the sentiment around each of the browsers. Chrome, seemed to have the most favourable talk about it. With 13% of the talk about Chrome negative it has the least amount of negative sentiment of all the browsers. However, Internet Explorer had the same amount of positive talk as Chrome. It also had the most amount of negative sentiment, which left IE with the least favourable talk.

Chrome

Firefox

Safari

Internet Explorer

Lastly I decided to break the browsers down a bit further and look at the activity by channel for each browser. Usually when I do these searches Twitter dominates most of the conversations. However, in this search I found that with talk about Firefox, Twitter and Forums were about even with 1.9 million mentions per channel. As well, talk of Internet Explorer in forums overtook Twitter by over a million mentions. Below I also included word clouds for each of the browsers. What’s interesting in the word clouds is that you can see that each of the other browsers is mentioned as well, which means that when people talk about one browser they like to compare it to the others.

Chrome

Firefox

Safari

Internet Explorer

So, what browser do you use?

MOustache Season Comes To A Close

As the month of November comes to close we bid a fair adieu to all the wild moustaches that show themselves but once a year. That’s right, by the time this post is up MOvember will officially be over (but I’m sure you can still donate). For those not in the know, all the creepy moustaches you’ve seen over the past month have been part of a world-wide charity effort to raise money for prostate cancer research and have a little fun while doing it. Well, we started off the month with a MOvember blog post, so I thought it only fair to close it the same way.

Using MAP, our social media monitoring and analytics software, I decided to take a look at MOvember activity throughout social media for the month. Keep in mind though, at the time I grabbed these numbers MOvember was still not “officially” over. During the entire month I was able to MOvember mentioned in 15,284 blog posts, 6,056 online news articles, 18,753 forum posts and 55,199 tweets.

Trending those numbers out over the month we can see that there was an enormous amount of talk as MOvember kicked off. During the month it slowed down a bit, but was still garnering around 13,000-14,000 mentions a day. Then as the month closed we can see another rise in activity as people scrambled to get last minute donations.

Next I looked into which countries were creating the most buzz about the charity movement. The US had the most at 32.5% of the conversation for the month. They were followed by Canada with 23.5%, then the UK with 23.2% and Australia (where MOvember originated) with 8.2%.

Since I’m already on the topic of countries, I headed over to MOvember.com and pulled up the list of money raised by country. I’m happy to say that my home of Canada had raised the most money for prostate cancer research with over $34 million. The other countries that created the most buzz were also in the top four money raising countries as well. That said though, every country did a fantastic job as every dollar helps!

 

I then pulled up a buzzgraph to take a look at what all the conversations over the month were about. No surprise that the main topic of discussion was about moustaches (spelled in a few different ways). We also see a lot of talk about “fundraising” and “donate” as people were mainly talking about collecting donations on behalf of the charity. Not to be forgotten though is the cause, and we can see that “prostate” and “cancer” were strongly connected to the conversations.

Lastly, I pulled up the overall sentiment around the MOvember talk. I’m glad to say that all the talk throughout the month showed a 88% favourable rating. I can only assume that the 12% of negative talk was coming from women who couldn’t wait until their man shaved his moustache off.

Finally, I’m proud to say that the bigwigs here at Marketwire+Sysomos generously agreed to match donations raised by all of our teams up to $5,000. While I don’t have our final numbers, as the west coast is still collecting donations as I write this, I can tell you that we exceeded that number. That means that over $10,000 will be donated to help fund prostate cancer research from the Marketwire+Sysomos family!

I hope you all had a fantastic MOvember and raised some money for this great cause. Happy shaving!

Black Friday and Social Media Buzz

Today our friends in the US are taking the day off to enjoy some time with family, friends and some turkey. While this may be a restful day for most Americans, all that will change tomorrow on the US’s biggest shopping day of the year, Black Friday. We’ve all seen the videos of people lining up the day before and some people getting trampled on Black Friday just so others can get a TV for a super cheap price. With such a big hype around the deals and savings for Black Friday I decided to check out the buzz in social media about it.

Using MAP, our social media monitoring and analytics platform, I searched the social web for mentions of Black Friday. Since the beginning of the month I was able to find 434, 497 blog posts, 37,961 online news articles, 108,209 forum posts and 701,564 tweets talking about Black Friday.

I tracked the conversations all the way back to then beginning of November and we can see that as Black Friday draws closer the talk about it continues to pick up steam.

A look at a heat map of the USA shows us that all the sates seem to be tweeting about the shopping day. California is the darkest on the map meaning the most talk about Black Friday is coming from there, followed by New York, Texas and Florida.

I then thought that diving a little bit deeper into all of this information could help show what people were going to be looking for on the Black Friday shopping trips. I started with the buzzgraph, which shows us the words being used most in conjunction with my search term, but didn’t seem to get anything here. The words that seem to be most connected are more general such as “Thanksgiving,” “cyber” (as in cyber monday) and “retail.”

I also found the same sort of results when I looked at a word cloud using the same search terms.

To delve a little bit deeper I decided to see if our entities tool could help pull out better information as it searches the content for proper nouns. Searching Twitter led to very few results, but searching through the blog and forum posts about Black Friday yielded some insights into what people will be shopping for. On blogs I was able to pull out a few items that seem to be on people’s shopping lists like HD tv’s and new cameras. As well, we can also see people talking about where to get the best deals like Best Buy and Amazon.

I then moved over to forums, because as I’ve noted in a previous blog post, forums seem to be used the most when it comes to sharing deals. In forums though, the results seem to be a bit more scattered. We can still see some products like “notebook computer” and “PS3,” but they seem to only be a minor part of the conversation. We also see places to get some of the best deals again like “WalMart,” “Best Buy” and “Amazon.” However, one thing that seems to be more apparent here than in blogs are numbers. Some of these may be product codes as it’s easier for people to search for products online using those codes, but some may also be savings codes to help people save even more money. Some of these actually look like phone numbers to me. It’s hard to say exactly what all the codes are for, but it’s quite apparent that they are there.

Then, just for good measure I decided to take a look at the other end of the upcoming weekend at what is known as Cyber Monday. Like Black Friday, Cyber Monday is known as a day to get good deals, except most of these deals are for online shopping only. Since the beginning of November I found 118,217 blog posts, 10,287 online news articles, 5,371 forum posts and 31,417 tweets about Cyber Monday.

I also pulled up the entities list for forums talking about Cyber Monday. Here we can see much more of a product orientation, with electronic and digital products being the main focus.

From what I was able to see here today, it looks like electronics are what everybody will be shopping for over this upcoming weekend. Do you plan on taking advantage of these deals? What are you looking to pick up?

We Are… Sysomos

At Sysomos we’re constantly working hard to make sure that we’re the best. Whether it’s constantly updating our software to make the improvements you want and need, or providing excellent service so that all our cliental are truly getting the most out of our products, our work is never done. But sometimes we all need to have a little fun and our team had a great time putting together a new video to give you a behind-the-scenes look at the people that make Sysomos a success everyday.

Some of you may know a few of our staff through talking on the phone and some of you may have had the chance to meet some of our people in person at events and conferences. This video will show you a bit more about our team. From our co-founders, president Nick Koudas and CTO Nilesh Bansal, to our amazing developers, to our awesome account managers and executives. I’m even in there too. We hope this video gives you a sneak peak into the culture that makes our team great.

Also, if you ever wanted to know a bit more about your favourite account manager check out their profile on our Facebook page.

A Sign of the Times…Think Before You Tweet

Everyone has likely experienced the sensation of putting their foot in their mouths. Never is this more true than in social media in which the wrong tweet or status update can be blown to epic proportions.

People, brands and agencies need to take heed of this foot-in-mouth issue, which jumped into the spotlight recently thanks to Mr. Twitter himself, Ashton Kutcher, who fired off a tweet that subsequently made him decide to let his management team to take over his Twitter account.

In fact, tweets or status updates gone wrong happen to a lot of major personalities in social media but it was the second time in recent months it has happened to the Two and a Half Men star in a significant way.

Most recently, Kutcher tweeted: ”How do you fire Jo Pa?  #insult #noclass as a hawkeye fan I find it in poor taste”.

For those who don’t know, Jo Pa is Joe Paterno, the head coach of Penn State’s illustrious football team, who was forced into early retirement for failing to notify authorities about alleged sexual abuse by one of his assistant coaches. It is a sensitive topic but it didn’t stop Kutcher, who has more than eight million followers, from wading in.

A few months earlier, Kutcher tweeted “This without a doubt the greatest day ever” to the start of the NFL season. Of course, the NFL season just happened to commence on September 11.

We need to learn from this kind of episodes that whether you have a dozen followers or a million, you can not approach social media without a plan and a solid foundation of information. Perhaps the real lesson for brands, influencers, celebrities and the average user is to put social media activity in capable, thoughtful hands.

We’ve all witnessed the hostile current climate of social media, especially when we act in bad faith or without knowledge. Opinions are the driver of social media, something that is not going to change anytime soon.

The key lesson here is the value of taking an extra second to think about a tweet. A lot can go wrong in 140 characters.