One of the key to success in business is finding partnerships where one and one equals three, so we’re excited to announced a new relationship with Tell Us About Us.

The new offering – a social media customer recovery tool – will combine the power of Heartbeat, Sysomos’ social media monitoring and measurement service, with TUAU’s OnlineKMC, a customer recovery and reporting engine that leverages social media conversations.

“Businesses need to gather insight from all media outlets, considering consumers have a powerful voice louder now more than ever,” said Nick Koudas, Sysomos’ president and chief executive. “With our new offer, clients now have access to the best of both companies – TUAU’s powerful location based issue resolution reporting platform enriched by Sysomos’ ability to discover brand specific social media conversations from across the Web.”