Posts Tagged ‘twitter’

Life Beyond the Four Social Media Giants

As a growing number of companies embrace social media, a key strategic and tactical decision is selecting what social media services to use.

This process depends on determining the best fit for a particular business and its customers, as well as the social media services being used by the people that a company is trying to reach and engage.

Not surprisingly, the default choices are Twitter, Facebook, LinkedIn and YouTube because they are the most popular.

While these solid choices that no one is going to question, they’re just a small part of the massive social media “menu” in which there are thousands of choices that cater to different markets and interests.

In a recent blog post, Jay Baer made an excellent point that there is life beyond the “Big Four” but that “in the rush to “do” social media, companies are forgetting that the communities that are most social (and thus carry the most potential) are those that are topically focused.”

If you’re in the sports business, it’s a no-brainer to consider sports-specific social networks such as RootZoo, FanNation, ArmchairGM and BallHype.

If you’re in the food business, the non-Big Four options include FoodBuzz and Group Recipes.

In other words, there is a vibrant social media ecosystem beyond Twitter, Facebook, LinkedIn and YouTube.

It may take some time to find the right opportunities and establish a foothold within these communities but it’s worth the investment if these social networks meet your social media goals and objectives.

At the end of the day, you may discover that social media networks off the beaten track could be as valuable as the Big Four.

The Olympics’ Social Media Stars

The Vancouver Winter Olympics ended Sunday, and by all accounts, it was a huge success from beginning to end.

Within the social media landscape, the Vancouver Olympics had a 91% positive sentiment rating according to Sysomos MAP, while attracting four million tweets and 300,000 blog posts.

Given the terrific performances by the more than 2,600 athletes, we wanted to focus on some of the high-profile medal winners to see how much social media attention they attracted.

Using Sysomos MAP, we did a query using the athlete’s name and olympics OR olympic OR vancouver OR games. We then looked at overall sentiment and the number of tweets.

In terms of sentiment, Canadian Ashleigh McIvor had the most positive sentiment (67%). McIvor, above left, won the gold medal in the women’s ski cross, while her model-like looks attracted a lot of attention.

Another Canadian, Alex Bilodeau, had the second-highest positive sentiment (63%). Bilodeau won the men’s mogul event, making him the first Canadian to take home a gold medal in Canada. During the Olympics in Montreal (1976) and Calgary (1988), Canada was only able to win silver medals.

U.S. snowboarder Shaun White was the Twitter “star” with 27,896 tweets during the Olympics, nearly double the 14,333 tweets that mentioned U.S. alpine racer Lindsey Vonn. White, an international superstar, defended his Olympic halfpipe title with a near-perfect performance.

One of the most surprising things was the lack of attention paid to Norwegian curler Thomas Ulsrud, whose team attracted a huge amount of attention for their colorful checkered pants. While Ulsrud attracted only 33 tweets, a Facebook Page – The Norwegian Olympic Curling Team’s Pants – now has more than 580,000 fans.

What’s the Buzz About Google Buzz

It’s been nearly a week since Google Buzz was unveiled amid speculation it was going to be a Twitter and/or Facebook-killer. So, what is the buzz about Buzz now that people have had some time to use it?

In terms of sentiment, 42% of the conversations are positive, 44% are neutral and 14% are negative. This reflects the mixed reaction that Buzz has generated. Some people believe it’s a major strategic foray by Google into the world of social media, particularly because of the fact it’s built on top GMail, which has 175 million users/month. Jason Calacanis, a high-tech entrepreneur, for example, describes Buzz as “brilliant”.

This positive sentiment is tempered by people who are less than impressed with Buzz. Among the negative criticism is that Buzz doesn’t seem to have any compelling features that would prompt someone to leave Facebook and Twitter, or use them less often.

Steve Rubel, a well-known blogger and public relations executive, suggests that Buzz was created to protect GMail’s advertising revenue from Facebook, as opposed to Google looking to get into social media.

While Buzz attracted a lot of attention when it was launched on Feb. 9, the blogosphere’s interest has dropped off, perhaps because Buzz is not the out-the-gate smash-hit that many people expected.

As far as the leading keywords, GMail is at the centre of the most conversations. Not surprisingly, there are strong links to “Twitter” and “Facebook”, as well “network”.

Speaking of Twitter, Buzz has generated a lot of tweets in the past week – nearly 500,000, which isn’t surprising given Twitter users are likely enthusiastic users of Google services such as GMail and search.

What’s interesting – and different – about the conversations on Twitter is the amount of talk about privacy after people complained that Buzz was publicly disclosing their lists of followers and who they were following.

What’s In Your Social Media Toolbox?

The launch earlier this week of Google Buzz has put the spotlight on the social media universe, and whether there’s an effective way to deal with the growing noise-to-signal ratio.

Among other things, Google Buzz may prompt some people to consider about their use of social media services, and whether there’s room in their “digital toolbox” for Google Buzz to sit along aside services such as Twitter, Facebook, LinkedIn, Ning and MySpace.

One of the big challenges facing Google Buzz is convincing people to give it a whirl when they’ve already got tools that provide much of the same functionality. While Google Buzz has some nice features, it might not be enough to get people to switch. It’s like getting Coca-Cola drinkers to try a new product from Pepsi that may just be the best soft-drink ever created.

In some respects, Google is a late-comer to the social media party even though its portfolio includes Blogger (blogging) and Orkut (social networking). To date, Google’s social media track record has been, at best, mediocre. For example, it purchase Jaiku a couple of years ago to get into the micro-blogging market, but Jaiku has pretty much disappeared from the scene.

As a result, Google is attempting to play catch-up by leapfrogging the competition. Google Buzz isn’t really an attempt to take on Facebook or Twitter but a move to provide social media users with a completely different experience that integrates all of your social media activity into a single “portal” – aka GMail.

It’s an ambitious project given that Facebook, Twitter, LinkedIn and MySpace have such large followings but using Google’s use of GMail as the platform to establish a beachhead makes a lot of sense.

For Google, the success of Google Buzz will depend on whether the features resonate with users who seem pretty content with what’s currently in their toolbox. If Google Buzz can offer a new and different social media experience, it might change the landscape in a major way.

Sysomos Heartbeat: Now with Twitter Integration

Over the past few months, we’ve been steadily expanding and enhancing Heartbeat’s features and usability – making it an even more compelling tool to monitor and engage with social media activity.

We’re particularly excited about the newest upgrade: the ability to use Twitter from within Heartbeat.

Workflow and user experience is a big component of any software’s usefulness. As larger social media teams start to collaborate using the Heartbeat’s built-in social CRM, engagement workflow becomes even more important.

Using our latest Twitter integration, users in a team can link multiple Twitter accounts with Heartbeat to respond, and all the activity will be automatically recorded in the engagement trail. This means users no longer have to switch to Twitter.com or another client if they want to respond to a tweet monitored by Heartbeat, and they do not need to manually record their activities.

Linking your Twitter account with Heartbeat is easy. To start, click on “Settings” on the top-right, and then “User Settings”. You will need to provide your Twitter username and password and click Allow. You need to do this only the first time.

Once Twitter is connected to Heartbeat, it’s easy to respond to tweets from the “Your Heartbeats” page by clicking on the content icon on the right side of the tweet. The engagement trail records all the tweets posted by you as part of the workflow management.

With this update, Heartbeat is now an even better engagement platform. Thanks to all the great feedback from our users, we have a lot more in store for both MAP and Heartbeat, so keep it coming.

The Talk of Twitter in 2010…So Far

Although 2010 is only a month old, there’s been no lack of news –the earthquake in Haiti, the continuing soap opera surrounding superstar golfer Tiger Woods and his string of affairs, the stunning box office success of Avatar, and the National Football League playoffs.

To get a handle on the most active conversations, Sysomos explored more than 100 million tweets from Jan. 1 to Jan. 15 within six categories: people, locations, film, business, sports and misc entities.

People

Barack Obama was the most talked about person amid growing criticism of how he has performed during his first year as U.S. president. Lady Gaga, one of the world’s most popular singers and performance artists, was second, while Michael Jackson was third amid reports that prosecutors were looking at laying involuntary manslaughter charges against his personal physician, Dr. Conrad Murray. Pat Robertson was fifth after he claimed the earthquake in Haiti was a result of a “pact with the devil” made by Haitian rebels when it was a French colony.

Location

It was no surprise that Haiti was the most talked about country amid the tragic earthquake that happened on Jan. 12. It is estimated that the total number of deaths may be as high as 200,000.

Film

The most talked about movie on Twitter was Avatar, which has attracted worldwide ticket sales of more than $1.85-billion, making it the highest grossing movie of all time. The three-dimensional film, which won the Golden Globe for Best Picture, Drama earlier this month, is expected to receive a Best Picture nomination when the Oscar nominations are announced on Feb. 2. Sherlock Holmes, the second-highest grossing movie behind Avatar over the past few months, attracted the second-most attention. The only person to rank among the top-15 film keywords was Edward Cullen, an actor who stars as a vampire a character in the popular Twilight film series.

Business

YouTube attracted the most conversations as Nielsen reported that it had 105.5 million unique U.S. visitors in December, who watched 6.4 billion videos. Facebook, which now has more than 350 million registered users, was the second-most talked about business, while Google, Microsoft and Yahoo were third, fourth and fifth respectively.

Sports

The National Football League’s Cincinnati Bengals, which won its second division title since 1990, were front and centre on Twitter following the death of wide receiver Chris Henry, who died after falling out of the back of his fiancée’s pick-up truck. It was noteworthy that three of the top-five most talked about sports teams – the Seattle Seahawks, Cleveland Browns and New York Knicks – had suffered through or are currently having terrible seasons.

Miscellaneous Entities

iTunes was a dominant theme on Twitter, likely because of the intense speculation that the much-speculated Apple tablet computer would have the same impact on books that iTunes had on the music industry.  The iPhone OS, which ranked fifth, also benefited from the Apple tablet chatter. Wordpress was fourth after it unveiled a fairly significant update to its popular blogging platform.

Methodology: We analyzed more than 100 millions tweets collected by our crawlers during the first two weeks of January. We used Sysomos’ semantic text analysis technology used to extract lists of above-mentioned entities. The algorithms are intelligent so they can take into account different variations: e.g., Barack Hussein Obama II, Barack H. Obama, or just Obama when referring to U.S. President Barack Obama. Using this analysis, we were able to find how many times each of these entities occurred within these 100 millions tweets, and then rank them based on how often they were mentioned.

How Not to Be Overwhelmed by Social Media

The growth has social media has dramatically changed how we consume and share information, as well as changed the online landscape in many ways. At the same time, social media has also made the Web a 24/7 “beast” in which a growing number of people are seemingly always connected.

In some respects, it can be overwhelming because the Web doesn’t have an “On/Off” switch. The data keeps coming day and night regardless of the weather, time of year or where you live. It’s a digital deluge that never stops.

So, how do you control social media so it doesn’t become overwhelming. Here are some tips:

1. Use social media when it fits your schedule and personal/professional schedule. If work is crazy busy or you’re spending time with family and friends, don’t feel like you have to get a digital fix. Social media is like a parade, you might miss something if you bend down to tie your shoe, but more floats will be coming when you look back again.

2. Focus your social media efforts. Pick the social media services that meet your interests and provide the most valuable, interesting or entertaining content. Don’t try to cover the entire landscape – Twitter, blogs, Facebook, LinkedIn, MySpace, Flickr, YouTube, et al – because your efforts will be spread way too thin.

3. Give yourself some social media “windows” during the day to allocate a certain amount of time to read blogs, Twitter, etc. Having a disciplined approach will do a lot of make sure your productivity doesn’t suffer.

4. Use tools such as Instapaper or Read it Later to put aside interesting blog posts when you have the time to read them. On Twitter, use the “favorite” feature as a way to bookmark tweets that capture your attention.

5. Give yourself a social media vacation once in a while – something John Mayer describes as a “digital cleanse”. As hard as it might be to walk away from the “buffet”, it can be a healthy mental break.

The Top Twitter Countries and Cities (Part 2)

After we published our latest Twitter report last week about the countries and cities around the world that had the most Twitters users, we received a steady stream of comments, e-mails and tweets from people asking for more information. As a result, we went back into the database to create longer lists for countries and cities.

Here’s the list of countries based on total number of tweets between Oct. 16 and Dec. 16, 2009. It takes into account 13 million accounts that were active during that period.

Screen shot 2010-01-21 at 4.41.59 PM

And here’s an expanded list of the the cities where Twitter is the most popular:

Screen shot 2010-01-21 at 4.43.03 PM

How to Pick the Right Social Media Service

socialmedia-signIn our last blog post, we talked the importance of having a focused approach to social media as opposed to trying to be all things to all people. If you buy into this theory, the next step is determining the best and most appropriate social media services that meet a company’s strategic and tactical needs.

The first – and probably most important – step is listening to what’s happening within the social media landscape. It’s a walk before you run approach that gives you a good handle on where the most conversations are happening about a company’s brand, products, services and industry.

If there’s lots of chatter on Twitter, it probably means Twitter is a good place to get involved. If there’s no action within the blogosphere, then maybe starting a blog isn’t such a good idea. All you want to do during the listening phase is discover the hot spots.

The next move is selecting a small handful – one to three – of social media services where the target audiences exist. Then, a company needs to determine whether it has the people who can run these services on a day-to-day basis, whether it needs to hire some people to dit, and whether there’s a budget (time/money) to make it happen.

Once these hurdles are handled, it comes down to tactical execution and making sure that whatever you do is sustained, enthusiastic and engaged. A key point to remember is social media is a long-term commitment in which tangible results can take time to materialize.

Sure, there are examples of companies that hit the social media jackpot with a video or contest that goes viral but these examples are few and far between even though you might get the impression they happen all the time based on how often they’re cited by social media consultants.

Another important consideration is that it’s important to take a flexible approach to social media. While you may have a well-defined social media strategy, you also need to go with the flow, experiment and be willing to change directions tactically if you’re not getting the desired results even after putting in the time.

Final point: despite the hype surrounding social media, it’s still early days. There’s lots of time to get involved so don’t feel like something has to happen right away. Take your time, study the landscape, and then take the plunge.

The Perils of a Scattered Approach to Social Media

smblogAh, social media – so many choices, so little time.

So how does a company allocate its social media resources? Do you go wide and attempt to cover all your bases, or focus on a few opportunities that offer the most bang for the buck?

For companies just beginning to climb on the social media bandwagon, it’s best to start with one or few handful of social media services rather than trying to be all things to all people.

Start by picking one or two services after getting a handle on where the biggest potential audience exists. Facebook, for example, makes no sense if your customers, partners, investors, etc. aren’t Facebook users.

Another consideration is determining whether a particular social media activity can be sustained. It makes no sense to start a blog if there’s no one in the organization who can write it on a consistent basis. Twitter is pretty much a waste of time if no one wants to tweet or follow other people.

Once the audience has been identified and the employees are lined up, then it’s the right time to get into social media. With a pragmatic and realistic approach, a company’s social media programs have a shot of being nurtured and done well.

This compares with trying to do too much, which usually ends up with everything done badly.

Simply put, social media isn’t a race to see who’s the fastest or biggest. It has everything to do with being focused, committed and engaged.Over time, a company’s social media ecosystem can expand but there’s no harm in taking a slow approach initially.

For more thoughts on the perils of a scattered social media approach, check out this blog post by Social Media Spin.