Automation has its limits

robot2-225x300If you’re running a comprehensive social media strategy on numerous platforms, you have to automate. Using a social media management tool such as Hootsuite, Dlvr.it or any of the many others available, becomes essential for keeping track of your posts, having post do double-duty between different networks and scheduling content evenly through the day, and even for evenings and weekends.

But a well-organized automated system is not all joy. Too much automation can make your social media content feel, well, automatic. By definition, social media is social, with real people behind electronically transmitted words and images. Here are some best practices for keeping your automated tools well in line.

Always customize. Automation tools make it easy to send out the same content between multiple platforms. Too easy. Not only is Twitter different from the likes of Facebook and LinkedIn in terms of tone, but your audience and followers are different. And if they’re not, and some clients, customers or fans follow you on multiple sites, they’ll end up seeing the exact same content again and again.

Follow up. While you might automate your posts, you can’t automate your conversations. After scheduling your content, stick around to get involved in the conversation.

Don’t go crazy. Overscheduling your social media channels just tires your followers out. (And turns them into non-followers.) Again, it’s too easy to schedule content, but resist piling on too many posts or tweets in a day.

Be in real time, sometimes. When big news in your industry hits, or you truly have something fresh or spontaneous to say, say it.

 

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