This March we proudly debuted the brand new look that we gave Sysomos Heartbeat to the world. The response to the updated look and feel has been overwhelming and we were glad to hear all the positive feedback that people have been sending us. We were also more than happy to hear how people thought that we could make Heartbeat even better.
We’ve been listening to all of the feedback and are pleased today to introduce an update to the Mentions tab in Sysomos Heartbeat that we think you’re really going to love.
A whole new look and feel
As of today, you’ll notice that we’ve given the Mentions tab in the new Heartbeat a complete makeover that will make viewing all of your social media mentions more appealing to your eye, easier to navigate and even easier to use.
The first thing you’ll notice when you look at the new Mentions tab is that it looks completely different. We’ve made mentions even easier to look through and not lose your place by giving it a “mailbox” feel. This new look will allow you to scroll through all of your mentions in a single column on the left hand side, while getting more information about single posts on the right-hand side.
The left-hand column shows you what social channel a post has originated from, such as Twitter, blogs, Instagram and others by way of a corresponding icon. You can also get top-level data about that particular post in this column such as what the article headline is, what the Tweet says and the sentiment around it.
We’ve also added quick use functions in this list column so that you can perform quick tasks like manually changing the sentiment on a post, star a post or reply to a Tweet with ease.
See more, do more
Clicking on a post in the left-hand column will reveal more detail in the Mention’s right-hand column without taking you away from all of the mentions. For example, clicking on a blog post or online news article will reveal the full article. Or clicking on a Tweet will show what the Tweet actually looks like on a beautiful Twitter card.
Once you’ve expanded the detail of a social media post, you’ll notice along the top of this column a row of quick actions that you can take perform on the post. These include starring the post, manually changing the sentiment, assigning the post to someone, engaging with the post (currently only for Twitter and Facebook), manually adding a tag to the post, overriding the demographic information and deleting the post. These functions allow you to get more done in less time while looking through all of your mentions.
Right below the row of quick actions we’ve also added a quick view of the source details around the post, including their Sysomos Authority Score. But not to worry, if you want more details, they’re just below.
When you first expand the details of a post you’ll be given the full view of that particular post. But you’ll also notice that there is a row of tabs to help you see and do more. Clicking on the Source Details tab will reveal more details about where the post in question originated from, such as traffic details for blogs and online news sites, or bio and follower count information for Twitter.
The next tab along that row is Workflow which will allow teams to see details on posts about if it’s been assigned to someone and what actions have been taken. And finally, the last tab, Translate will allow you to instantly translate a post on the fly that is not in your native tongue to one of 20 languages so you can read the post without ever leaving the Mentions tab.
One big feature that we were asked to include in this latest iteration was for users to perform bulk actions on several posts at a time. We’re happy to say that this feature is now part of the new Mentions tab as well. By selecting multiple posts in the left-hand column, or even all posts in the column, users can star, change sentiment, assign to team mates, manually add a tag or delete multiple posts in bulk which will save you the time of having to do this post by post.
The best part of Sysomos Heartbeat’s all new Mentions tab is that you can also use it in conjunction with all of your tags and filters just like you’ve always been able to. So, if you just want to see forum posts associated with a specific tag, that’s all you’ll see.
We hope you enjoy Heartbeat’s new look and actions that you can do with Mentions. If you’re already using Sysomos Heartbeat, reach out to your dedicated account person to learn more or find our documentation and video about it in the support portal.
And if you’re not already a Sysomos Heartbeat user, contact us and we’ll be happy to show you the new Mentions section and more.