Social Solutions for Customer Care
Social care is more than customer service. It’s marketing.
Social marketing doesn’t end after your prospects become customers. Use social to educate consumers about your brand, provide product support and training, troubleshoot service issues, route conversations for one-on-one agent follow-up, and feed conversation data back into your CRM to provide a more holistic customer care experience. Sysomos’ social media management solutions simplify community management and customer service to help you build relationships and brand loyalty.
Since the inception of my team and adopting Sysomos, we’ve seen a huge increase in online customer satisfaction. Gone are the days of “”You don’t care!”” This has given us the tools we need to transform that into “”Thank you for caring!”
Joshua K.
Customer Care Community Manager
Garmin International
Customer Care Community Manager
Garmin International
Our social solutions to help customer care teams to:
Scale Customer Care
Create and control experiences for any type of customer
Optimize Workflows
Smart workflow features so no engagement is missed
Streamline Reporting
Automate reporting to help spot risks and opportunities on the fly
Speed Response Time
Win or retain customers by responding quickly and effectively
Find Influencers
Find key influencers and track engagement with them
Optimize Performance
Build a global view of customer experience touch points
Customer Experience Teams Rely on Sysomos
Take a look at how these companies are using Sysomos customer experience solutions and seeing success.
Solutions to Help You Streamline Customer Engagement
With the influx of customer mentions, a strong social care program requires carefully crafted coordination. Sysomos gives you the power to monitor all mentions to create an effective response management system with measurable customer service SLAs. Learn more about our social customer experience offerings.
Customer Engagement
Engage with customers across owned and earned channels to improve customer satisfaction and increase loyalty. < Learn more
Governance & Workflow
Accommodate small to large social teams in a single system with customizable screens based on user roles. < Learn more
Automated Reporting
Aggregate daily or lifetime social metrics on owned channels to measure engagements and performance < Learn more